{"id":3378961,"url":"https://alion.io/job/valeris-program-supervisor-3","title":"Program Supervisor","company":{"id":3898514,"name":"Valeris","domain":"valeris.com","url":"https://alion.io/company/valeris","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":300000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T05:54:47Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.\nWhen you join the team as a Supervisor, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.\nKey Responsibilities:\nDaily program operational managementEnsures contracted Service Level Agreement adherence\nResponsible for the implementation and on-going management of client specific business rules\nProactively communicates to team daily to ensure engagement and alignment to daily program operations and goals\n\nTeam hiring, development and trainingEnsures daily program staffing levels are consistent with daily program needs\nEnsure that direct reports receive the training needed to be proficient in their roles\nWorks proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs\nProvides consistent, timely coaching and development for direct reports for a functional area\n\nReporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practices\nDetail oriented\nProfessional telephone etiquette\nSelf-awareness of your own emotions and the potential impact on others\nBasic computer knowledge\nAbility to multitask effectively\nAbility to recognize emotions and their effects\nSureness about self-worth and capabilities\nManage disruptive impulses\nMaintain standards of honesty and integrity\nTakes responsibility for performance\nAdapts and handles change with flexibility\nIs innovative and open to new ideas\nAchievement driven; constant striving to improve or to meet a standard of excellence\nAligns with the goals of the group or organization\nReady to take initiative and act on opportunities\nBe optimistic and pursue goals persistently despite obstacles and setbacks\nBe service oriented and anticipate, recognize and meet needs of others, including patients and care partners\nClear and concise communication\nPositive attitude!\nUtilize Valeris’ values as the driving force behind the team’s success\nOn time adherence to training deadlines for all corporate policies and procedures\nEnsure all SOPs are followed with consistency\nPerform additional tasks or projects as assigned\nQualifications:\n2+ years of experience in the healthcare industry\nBachelor’s degree or higher\nPrevious personnel/team management experience\nKnowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus\nPrevious experience leading customer service teams is a plus\nPhysical Demands & Work Environment\nWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.\n\nAlthough very minimal, flexibility to travel as needed is preferred.\n\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.\n\nWhy Work for Valeris?\nWe’re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:\nMedical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs\n\nAdditional health support, including telehealth and Employee Assistance Program (EAP) services\n\nCompany match on Health Savings Account contributions\n\nFree Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000\n\nCompany-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability\n\n401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting\n\nPaid Time Off (PTO) and Sick Leave to support work-life balance\n\nTeam members receive nine paid holidays plus two floating holidays\n\nOpportunities for advancement in a company that supports personal and professional growth\n\nA challenging, stimulating work environment that encourages new ideas\n\nWork for a company that values diversity and makes deliberate efforts to create an inclusive workplace\n\nA mission-driven, inclusive culture where your work makes a meaningful impact\n\nAny offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.\nOur Commitment to Equal Opportunity\nAt Valeris, we don’t just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. 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