{"id":4175771,"url":"https://alion.io/job/valgenesis-senior-project-lead","title":"Senior Project Lead","company":{"id":6387,"name":"ValGenesis","domain":"valgenesis.com","url":"https://alion.io/company/valgenesis","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":494,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T07:45:56Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-12T16:01:59Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"As a Senior Project Lead at ValGenesis, you’ll help life sciences customers turn complex business needs into practical digital solutions that improve how they work. You’ll combine strategic customer partnership with hands-on delivery, guiding customers from requirements and solution design through implementation, adoption, and continued improvement.\nReporting to the VP, Delivery and Digital Transformation, you’ll work closely with strategic customers to understand their challenges, guide decisions, and help them get more value from the ValGenesis platform. Your influence will extend beyond individual projects: you’ll bring customer insights into product development, strengthen delivery practices, and coach business analysts and process leads.\nThis role offers the opportunity to stay close to technology while taking on a broader leadership role in customer outcomes and team development. If you enjoy solving complex problems, building trusted relationships, and seeing your recommendations put into practice, you’ll have meaningful scope to make an impact.\nWhat You'll Do\nStrategic & Hands-On Business Parter\nOperate both a strategic advisor and hands-on business partner, collaborating closely with internal stakeholders and external customers to understand and support customer needs while project managing responsibilities as needed\nBuild and maintain strong post-implementation customer relationships, proactively engaging clients with additional product capabilities that address pain points and drive added value\nCommunicate effectively across functions, aligning stakeholders to deliver improved and consistent customer outcomes\nServe as the Voice of the Customer, partnering with engineering and product teams to influence feature development and ensure solutions align with client needs\nProject technical coordination and management\nCollaborate with Project Manager (PM) in planning, execution, and tracking of client engagements, predominantly strategic customer’s projects, new implementations, adoption services, health checks and, more broadly, digital transformation initiatives\nUnderstand customer’s key pain-points and collaborate on defining operational objectives for client’s projects, using a consultative approach to recommend optimal solutions’ functionalities\nIdentify and report product enhancements to the ValGenesis Product Management team, based on project experience, customer feedback and own ideas for improvement.\nMinimize requests for product enhancements/ new feature development, by clearly understanding the desired outcome and guiding the customer on available options with current solution’s functionalities\nPerform the post implementation review, identify the improvement areas in the implementation and establish best practices, guidance documents for internal and external usage.\nProactively identify technical risks in the projects and provide mitigation options, escalate it to project and functional leadership and work with the internal stakeholders to ensure mitigation actions are addressed\nParticipate in SoW discussions and provide effort estimates for non-standard services.\nRequirements Analysis & Configuration Design:\nAnalyze client business processes, document their needs and system requirements.\nCollaborate with clients to ensure clear and achievable requirements.\nDesign and develop effective configurations aligned with each client's specific needs.\nDocument configurations and conduct confirmation walkthroughs (Conference Room Pilots) with clients.\nKnowledge Transfer & Issue Resolution:\nDeliver training sessions, workshops, and demonstrations to ensure comprehensive knowledge transfer to the BA’s and internal teams\nAccountable to close all the customer requests and keep the customer informed on the progress\nAddress customer email inquiries concerning software functionality and use.\nCoordinate with the support team to address post-implementation issues and ensure smooth transitions to ongoing customer support\nCommunication & Collaboration:\nBuild strong working relationships with client SMEs and project team members.\nActively participate in weekly project status meetings, workshops, and demonstrations.\nWork with the product team to communicate customer feedback, ensuring that product enhancements align with customer needs\nAnalyze the post deployment discrepancies and take corrective actions in the implementation process.\nCollaborate with customers and provide the right level of support to improve the system adoption and global rollouts.\nCollaborate to identify potential areas for expansion of services and/or product use within existing customers\nAdministration, Compliance, and Quality:\nMaintain accurate timesheets for projects\nComplete all mandatory training programs related to quality systems and ValGenesis products.\nLead the team:\nLead, mentor, and guide the delivery team business analysts and process leads in achieving project objectives.\nEstablish a collaborative and high-performing team culture, ensuring all members are aligned with company goals and objectives.\nOversee the development of business analysts’ team skills and professional growth through training and coaching.\nProactively drive continuous improvement in delivery process and bring it to closure within the defined timelines by leveraging team skills and availability\nWhat You’ll Bring\nMaster’s degree in engineering, IT, Management, or similar\n6+ years of experience in software implementation and/or pharma related consulting services in the areas of CMC, CQV, CSV/CSA, Process Validation and/or Cleaning Validation and/or life sciences industry experience in the herein mentioned areas\nAdaptability in fast-moving, non-planned project situations\nChampion continuous improvement and learning\nStrong technical leadership skills, with customers and internally\nAbility to negotiate trade-offs between quality, scope and schedule\nAbility to build trust with customers and internal stakeholders\nHigh degree of technical autonomy and exceptional junior team member’s coaching skills","description_format":"text","description_chars":6048,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Scientific & Lab Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-11-12T16:01:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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