{"id":2050741,"url":"https://alion.io/job/valiant-solutions-training-user-support-adoption-lead","title":"Training, User Support & Adoption Lead","company":{"id":3886861,"name":"Valiant Solutions","domain":"valiantsolutions.com","url":"https://alion.io/company/valiant-solutions","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T21:33:37Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-27T04:20:23Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Position Description\nValiant Solutions is seeking an Training, User Support & Adoption Lead to join our rapidly growing and innovative team!\nThe Training, User Support & Adoption Lead is responsible for preparing AirHub users to successfully transition to and adopt the new platform. This individual leads user readiness, training, knowledge management, onboarding, functional user support, and adoption activities throughout UAT, Beta, Production rollout, and stabilization.\nThe role works closely with EPA business lines, Product, Quality Engineering, Communications, and external stakeholders to ensure users understand new processes and functionality, receive appropriate training and support, and have an effective mechanism for obtaining assistance and providing feedback throughout implementation.\nNamed one of theBest Places to Work in the Washington DC area for 12 consecutive years, Valiant is proud of our employee-centric culture and commitment to excellence. If you are interested in learning more about Valiant and this opportunity, we invite you to apply now!\nThis position allows for 100% remote work. Remote work requires a high level of trust in our employees, and we strictly adhere to the details outlined in our Remote Work Policy below.\nMust be able to obtain and maintain a Public Trust.\nRequired Experience\n10+ years of experience in enterprise training, user adoption, user support, organizational readiness, or technology implementation.\nDemonstrated experience developing and executing training and user-readiness strategies for large technology implementations.\nStrong instructional design experience and knowledge of adult learning principles.\nExperience developing role-based curricula, user guides, job aids, knowledge articles, videos, and other training/support materials.\nExperience delivering instructor-led, virtual, and self-service training to diverse user populations.\nExperience establishing or managing functional user-support models, including intake, triage, escalation, knowledge management, and Tier 1/2 support.\nExperience supporting users during UAT, pilots/Beta releases, production rollout, and post-production stabilization.\nExperience measuring training effectiveness, user readiness, support trends, and technology adoption.\nStrong understanding of the relationship between user support, Product, Quality Engineering, and defect management.\nExperience supporting geographically dispersed internal and external stakeholder communities.\nExperience supporting Federal technology implementations preferred.\nExcellent facilitation, written communication, presentation, stakeholder engagement, and customer-service skills.\nResponsibilities\nDevelop and execute the AirHub training, user readiness, support, and adoption strategy.\nDevelop role-based training plans and learning paths for EPA and external user communities.\nDevelop and deliver instructor-led, virtual, and self-service training.\nCreate and maintain user guides, job aids, FAQs, videos, knowledge articles, and other user-support materials.\nCoordinate user onboarding and readiness activities for Beta and Production releases.\nSupport UAT participants from a user-readiness perspective, including orientation, training, instructions, office hours, and functional assistance.\nEstablish the AirHub user-support model, including intake, triage, escalation, and resolution processes.\nProvide or coordinate Tier 1 and Tier 2 functional user support.\nTriage user-reported issues to distinguish user questions, data issues, access issues, and potential system defects and route them to the appropriate team.\nEstablish and maintain a user-facing knowledge base and known-issues information.\nConduct office hours and other enhanced rollout support during Beta and Production implementation.\nCoordinate user hypercare during major releases and transition users into the long-term support model.\nMonitor support trends, user feedback, training effectiveness, and adoption barriers.\nIdentify recurring issues and provide feedback to Product regarding potential usability improvements and enhancement needs.\nDevelop and monitor user-readiness, training, support, and adoption metrics.\nPartner with the Communications Lead on user-facing implementation communications and awareness activities.\nAbout Valiant Solutions\nValiant Solutions is a security-focused IT solutions provider with public clients nationwide. Named one of the fastest growing privately held companies by Inc. 5000, Washington Technology’s Fast 50, and Washington Business Journal’s Best Places to Work in the D.C. area, Valiant Solutions prides itself on providing its employees with great benefits and career development opportunities. As a company, we are just as committed to growing careers as we are to building world-class IT solutions, all while enjoying an unparalleled work-life balance. We are in a phase of tremendous growth and building the team that will take us to the next level. We seek people whose talents and accomplishments will contribute to a thriving company, who have the character to support their capacity, and can make a positive impact on our culture. Alongside our talented team, you’ll learn to think quickly on your feet and expand your own personal and professional skill set. Our management team will inspire you to consider new perspectives and challenge you to become a better practitioner in the fast-paced industry of IT security. We hire people we respect - and we trust them to deliver results leveraging their expertise. If you would enjoy working in a dynamic environment as part of a stellar team of professionals, then we invite you to apply online today.\nBenefits Snapshot (includes, but not limited to) Valiant pays 99% of the Medical, Dental, and Vision Coverage for Full-time EmployeesValiant contributes 25% towards Health Coverage for Family and Dependents100% Paid Short Term Disability and Life Insurance Policy for Full-time Employees100% Paid Certifications401K Matching up to 4%Paid Time OffPaid Federal HolidaysWellness & Fitness ProgramValiant University - Online Education and Training PortalFSA programs for: Medical Costs, Dependent Care, Transit, and ParkingReferral Bonuses\nThe salary range for this position is a general guideline and not a guarantee of compensation or salary. It has been benchmarked in relation to the scope of the role, market rate, and internal equity. The salary for this role is expected to be in the $120,000- $140,000 range. Where a candidate falls within the band can be determined based on one or more of the following: skillset, experience level, achievements, education, geographic location, security clearance, involvement in corporate tasks, and other non-discriminatory factors. In addition to the base salary, this role will include benefits as described above. Valiant reserves the right to adjust the salary range, experience requirements, and position responsibilities at any time without prior notice.\nRemote Work Policy\nRemote work necessitates a high level of trust in our employees. To ensure that employee performance does not suffer in a remote work environment, all employees who telecommute are expected to have a quiet and distraction-free workspace with adequate internet, dedicate their full attention and availability to their job duties during working hours, and maintain a schedule during core business hours that align with those of their coworkers and Valiant's clients. In alignment with Valiant's inclusive and engaging environment, cameras are encouraged and can be required to be on during virtual video conferences. Additionally, in alignment with the Office of the Inspector General’s effort to eliminate conflicting employment, all Valiant employees are required to disclose any current or future outside employment engagements. During onboarding and throughout employment, employees must disclose any current activities or intent to engage in outside employment or other professional activities and obtain written approval. Employees may not solicit or conduct any outside business during core business hours for Valiant Solutions and our clients.\nEqual Employment Opportunity\nValiant Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, or veteran status, in accordance with applicable law.\nPhysical Demands\nSitting or standing at a desk for prolonged periods of time and consistent operation of a computer. Frequent communication and exchanging of accurate information via electronic communication, phones, and in person. Occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.\nAuthorization to Share Resume and Personal Information\nBy submitting your resume for this position, you authorize Valiant Solutions to share your resume, as well as, personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should Valiant Solutions or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.","description_format":"text","description_chars":9501,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Government","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-07T21:33:37Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.448,"p_room":0.35,"age_days":18,"expected_fill_days":3,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/valiant-solutions-training-user-support-adoption-lead","json_url":"https://alion.io/job/valiant-solutions-training-user-support-adoption-lead.json","meta":{"generated_at":"2026-10-27T05:25:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5249,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3886861},"rest":"https://alion.io/mcp/rest/get_company?id=3886861"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvaliant-solutions-training-user-support-adoption-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvaliant-solutions-training-user-support-adoption-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvaliant-solutions-training-user-support-adoption-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valiant-solutions-training-user-support-adoption-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvaliant-solutions-training-user-support-adoption-lead"}]}