{"id":3956367,"url":"https://alion.io/job/valiantys-managed-services-atlassian-consultant","title":"Managed Services Atlassian Consultant","company":{"id":450118,"name":"Valiantys","domain":"valiantys.com","url":"https://alion.io/company/valiantys","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany","Munich, Germany","Dortmund, Germany","Essen, Germany","Leipzig, Germany","Stuttgart, Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T08:13:54Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T00:02:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Valiantys\nValiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working. With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com.\nJob Summary\nAs a Managed Services Consultant, you will help customers get lasting value from their Atlassian environments. You will combine responsive operational support with proactive guidance: resolving issues, spotting opportunities to improve, and helping customers adopt effective ways of working.\nYou will own day-to-day interactions with your clients and deliver recurring support and proactive services that contribute to their long-term success.\nWhat you will do\nDiagnose and resolve customer issues\nInvestigate customer requests, troubleshoot problems, and provide timely solutions where possible.\n\nEscalate complex issues to the appropriate technical expert, ensuring a clear and complete handover.\n\nKeep customers informed and engaged through to resolution.\n\nDeliver proactive value\nIndependently deliver core services such as health reviews, office hours, webinars, and standard enablement sessions.\n\nIdentify risks, inefficiencies, and opportunities to improve customers’ managed environments, then recommend practical optimizations.\n\nEncourage adoption and address potential blockers before they become bigger issues.\n\nUnderstand customer needs within the scope of their Managed Services contract and connect recommendations to wider business objectives, involving Sales or Delivery colleagues where relevant.\n\nBuild trusted customer relationships\nManage day-to-day customer interactions with clarity, responsiveness, and a solution-oriented approach.\n\nBuild trust with key customer contacts through ownership, reliability, and consistent follow-through.\n\nAct as the main point of contact for Tier 2 customers.\n\nStrengthen the team\nCreate and maintain useful documentation, including standard operating procedures, how-to guides, troubleshooting steps, and knowledge-base articles.\n\nReview colleagues’ documentation and contribute to shared quality standards.\n\nTake part in team rituals, knowledge-sharing sessions, workshops, and collaborative problem-solving.\n\nSupport cross-functional initiatives and help onboard colleagues by sharing your knowledge of our tools and documentation.\n\nWhat you will bring\nExperience supporting customers in a technical, consulting, or managed-services environment.\n\nWorking knowledge of Atlassian products and the ability to troubleshoot operational issues in customer environments.\n\nA proactive, service-minded approach: you look beyond the immediate request to identify useful improvements.\n\nClear communication skills and the ability to build productive relationships with customer stakeholders.\n\nConfidence delivering enablement sessions or explaining technical topics in an accessible way.\n\nStrong documentation habits and a collaborative approach to sharing knowledge with colleagues.\n\nThe ability to manage day-to-day customer work autonomously and to recognize when an issue needs to be escalated.\n\nYour team and partners\nYou will report to the Managed Services Manager and work closely with Managed Services colleagues, Customer Success Management, Delivery, and Enterprise Technology & Innovation.\nDo You Have What It Takes?\n5y experience supporting customers in a technical, consulting, or managed-services environment.\n\nWorking knowledge of Atlassian products and the ability to troubleshoot operational issues in customer environments.\n\nA proactive, service-minded approach: you look beyond the immediate request to identify useful improvements.\n\nClear communication skills and the ability to build productive relationships with customer stakeholders.\n\nConfidence delivering enablement sessions or explaining technical topics in an accessible way.\n\nStrong documentation habits and a collaborative approach to sharing knowledge with colleagues.\n\nThe ability to manage day-to-day customer work autonomously and to recognize when an issue needs to be escalated.\n\nWhy join Valiantys?\nOur team members are our greatest asset. We aim to make Valiantys a great place to work and a platform for your growth.\nSense: Understand your assignments and see the impact of your work.\n\nTraining: Access the time and budget to develop your skills and build your career.\n\nFlexibility: Work in an environment designed to support balance across the different parts of your life.\n\nIf you enjoy solving customer challenges, sharing your expertise, and finding practical ways to improve how teams work, we would love to hear from you.\nValiantys is an Equal Opportunity Employer. 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