{"id":2895870,"url":"https://alion.io/job/valid-solutions-support-engineer","title":"Solutions Support Engineer","company":{"id":178962,"name":"Valid","domain":"valid.com","url":"https://alion.io/company/valid-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Gupy","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Red Hat","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false},{"name":"Ansible","optional":true},{"name":"ArgoCD","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CI/CD","optional":true},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"GCP","optional":true},{"name":"GitLab CI","optional":true},{"name":"Grafana","optional":true},{"name":"Helm","optional":true},{"name":"ITIL","optional":true},{"name":"Jenkins","optional":true},{"name":"Kubernetes","optional":true},{"name":"Prometheus","optional":true},{"name":"Self-Healing","optional":true},{"name":"SOAP","optional":true},{"name":"TCP/IP","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-09-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"The Engineering Support team provides production engineering support and develops internal support tooling. In this role, you will troubleshoot complex production issues, monitor critical services, and build tools that improve operational efficiency. You will work closely with development and product release teams to coordinate fixes, validate changes, and ensure smooth, reliable deployments across our platforms.\nYour Job duties will be as follows:\nProvide technical support and perform troubleshooting multiple products, features, and production services.\nDevelop and maintain operations and maintenance tooling, primarily using Python, Java, Perl, shell scripting, and web technologies.\nSupport software deployments in staging and production environments, validating changes before and after release.\nDesign and build internal tools that improve operational efficiency and reduce manual effort.\nProduce system health and support status reporting using BI and data analysis tools.\nOwn one or more digital products or platform components end-to-end.\nCoordinate customer notifications and incident workflows, ensuring SLA commitments are consistently met.\nCollaborate with a global support team on incident hand-offs, and contribute to a team knowledge base and shared skill set.\nParticipate in an on-call rotation to support critical incidents outside business hours.\nProvide on-site support when required by the business or customer engagement.\nDefine and implement the appropriate actions to provide timely workarounds that address customer needs.\nDetermine the scope of development work required to resolve issue-related topics.\nEngage directly with customers to discuss alternatives and align on solutions for fixing issues and improving performance.\nPropose technical solutions and improvements to R&D.\nEscalate critical topics internally to management and R&D as needed.\nLiaise with third parties to discuss and coordinate potential solutions and fixes.\n\nIf you want this position to be yours, here is what we are looking for in a candidate\n3+ years of hands-on experience with Linux/Unix systems administration; Red Hat Linux strongly preferred. \nSolid understanding of relational databases and SQL; experience with PostgreSQL and MongoDB is a plus. \nExperience with high-availability architectures, including load balancing, clustering, redundancy, and failover. \nFamiliarity with networking equipment such as switches, firewalls, and routers. \nExperience with application/web servers (e.g., JBoss) is a plus. \nWorking knowledge of SMPP connections is a plus. \nStrong knowledge of integration protocols such as SOAP, XML, and HTTP POST/GET. \nProficiency in shell scripting and comfort working with TCP/IP and protocol-tracing tools. \nSolid general networking fundamentals. \nUnderstanding of: \nCloud infrastructure (AWS) and hybrid/on-prem architectures.\n\nContainer orchestration and microservices (e.g., Docker, Kubernetes, Helm).\n\nCI/CD pipelines and tools (e.g., Jenkins, GitLab CI/CD, ArgoCD).\n\nMonitoring & observability frameworks (e.g., Prometheus, ELK Stack, Grafana, Datadog).\n\nNetworking and security principles, including firewalls, VPNs, load balancing, and identity/access management.\n\nAutomation and Infrastructure as Code (IaC): Terraform, Ansible, Packer, etc.\n\nOperational resilience patterns: self-healing systems, blue/green deployments, failover strategies.\n\nCertifications in relevant areas are desirable, such as: \nAWS/GCP/Azure Certified Solutions \n\nKubernetes Administrator (CKA) \n\nITIL Foundation\n\nExcellent customer service, communication, and stakeholder management skills, both written and verbal. \nProven ability to work independently as well as collaboratively within a team. \nStrong multitasking skills and the ability to thrive in a fast-paced, dynamic environment. \nWillingness to work a flexible schedule, including periodic on-call responsibilities. \nExperience operating within a 24/7 production support environment. \nAvailability for occasional international travel. \nDemonstrated commitment to operational excellence and continuous improvement. \nWorking knowledge of Java-based technologies. \nUnderstanding of XML/SOAP, web services, workflow modeling, and web application development. \nAbility to write intermediate-level SQL queries. \nComposure and sound judgment under pressure or in high-stress situations. \n\n Join our team Valid in a global position, by entering technological and innovative projects within multicultural and multidisciplinary teams.\nWe have flexible hours and a hybrid working from home scheme to improve the work-life balance of our employees.\n\nJoin this great team and be part of our story!\nValid creates an inclusive environment for all employees. We are committed to building a company that reflects the diversity of the world that means fighting for equal opportunities based on a responsible and inclusive management of its human team with actions as non-discrimination concerning sex, age, race, sexual orientation, religion, education, social status, culture, or special needs such as illness or disability.","description_format":"text","description_chars":5087,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Identity Management","Cards & Card Issuing"],"lifecycle":[{"event":"open","at":"2026-10-20T04:38:14Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.667,"p_room":0.75,"age_days":28,"expected_fill_days":33,"reasons":["seen:28","win:late"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/valid-solutions-support-engineer","json_url":"https://alion.io/job/valid-solutions-support-engineer.json","meta":{"generated_at":"2026-10-27T18:53:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178962},"rest":"https://alion.io/mcp/rest/get_company?id=178962"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalid-solutions-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalid-solutions-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalid-solutions-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valid-solutions-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalid-solutions-support-engineer"}]}