{"id":328234,"url":"https://alion.io/job/validio-customer-success-manager","title":"Customer Success Manager","company":{"id":63256,"name":"Validio","domain":"validio.io","url":"https://alion.io/company/validio","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"C","score":68,"open_postings":17,"ghost_share":0.529,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":121000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":true},{"name":"Databricks","optional":true},{"name":"Google BigQuery","optional":true},{"name":"Looker","optional":true},{"name":"Snowflake","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-07-28T11:44:44Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-30T10:16:34Z","board_verified":true,"closed_at":null,"days_open":94,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":92},"description":"Validio is the agentic data management platform that automates data quality, lineage, and cataloging - so enterprises can finally trust the data behind their analytics, AI, and reporting. As a Customer Success Manager, you own what comes after the signature - the part where that trust is actually earned.\nYou'll own a portfolio of global enterprise customers from onboarding to renewal: getting them live, uncovering the next use case, and turning early adopters into the references that grow with us. As an early member of the team, you'll build the playbook while you're running it.\nWhat you'll do\nOwn post-sale relationships end to end across a portfolio of leading global enterprises\n\nLead onboarding and implementation, and get customers to value from day one\n\nDrive adoption through proactive check-ins, enablement sessions, and hands-on problem solving\n\nAct as a strategic advisor - learn each customer's environment deeply and uncover the next use case\n\nPartner with Sales on renewals and expansion, backed by real understanding of where the value sits\n\nBe the voice of the customer to Product and Engineering, and shape the roadmap with what you hear\n\nBuild and refine our Customer Success playbook as we scale\n\nWhat you'll bring\n5+ years in Customer Success, solutions engineering, or similar enterprise-facing roles, managing senior and technical stakeholders\n\nThe range to move from a leadership conversation to a product demo to hands-on implementation in the same week\n\nStrong project management instincts, and a record of driving complex cross-functional work to done\n\nA commercial instinct for retention and expansion, and the ownership to act without being told how\n\nExcellent communication in English, and the empathy to read a room and adjust\n\nBonus points for\nFluency with the modern data stack (e.g. Snowflake, BigQuery, Databricks, Looker, Tableau) and SQL\n\nBuilding a Customer Success motion from an early stage\n\nWhy Validio\nFounded in Sweden in 2019, we're trusted by data-driven enterprises like Nordea, Canva, and Truecaller. Data quality is becoming the foundation everything else - analytics, AI, agents - is built on, and we're defining that category. You'll own the relationships that turn our earliest enterprise customers into the proof.\nCome as you are. 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