{"id":3080567,"url":"https://alion.io/job/validity-customer-success-manager-validity","title":"Customer Success Manager - Validity","company":{"id":176058,"name":"Validity","domain":"validity.com","url":"https://alion.io/company/validity-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true},{"name":"Salesforce","optional":true},{"name":"X (Twitter)","optional":true}],"status":"live","first_seen_at":"2026-10-22T12:04:51Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T13:32:37Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About the Role\nValidity is looking for a Customer Success Manager to join our team in our Boston, MA office. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuring those customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service for a dedicated book of business from our customer base. The end goal is to help customers extract value from our solutions, achieve their goals and nurture a long-term relationship.\nTeam Dynamic\nWe are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team’s success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a “get the job done” mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of adoption and customer retention.\nPosition Duties and Responsibilities\nManages a book of business, continually meets role standards, and partners closely with Account Team to actively engage with and retain customer relationships.\nResponsible for technical account planning and ongoing technical management of specific account issues. \nWorks with clients to understand their organizational structure, business model, and goals to effectively use our solutions to reach their overall goals. \nConducts ongoing client meetings to communicate best practices, successes, and data results and facilitates business reviews. Provides guidance on the Validity tools and advises on key features and functionality to make strategic recommendations.\nComfortable with face-to-face meetings, agenda preparation and all follow-up. \nCan use data to tell a story, identify issues, and search for best practices to provide solutions. \nDevelops strong client relationships and interacts with a range of clients in a professional manner. Active listening skills to uncover potential areas of opportunity within an account. Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified.\nRequired Experience, Skills, and Education3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with large software customer base. Excellent communication skills and presentation skills \nSales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. \nBe self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. \nThrive in a fast-paced environment.\nPassion for customer care and a focus on customer retention and outcomes.\nGreat communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Collaborates with other CSMs to troubleshoot new issues and share best practices. \nTake part in cross-functional projects to improve processes.\nConsistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. \nPreferred Experience, Skills, and EducationBachelor’s degree or equivalent years of relevant experience\nEmail Deliverability experience a plus\nPrevious knowledge of Salesforce CRM application including data structure and API integration, Salesforce Administrator Certification a plus. \nSalary range $70,000 - $95,000 plus benefits, bonus opportunities and stock options. Final salary may vary depending on skills, location, and/or experience. About Validity\nValidity has operated at the center of the email ecosystem for nearly 30 years-shaping how it works, setting the standards others follow, and earning the trust of the world's biggest brands and mailbox providers along the way.\nThat trust is built on something unique: the world's largest email data network, comprised of proprietary signals from ISPs, exclusive mailbox provider partnerships, and more than 2.5 billion behavioral data points processed daily.\nThat data-driven foundation gives our AI a depth of context no competitor can replicate-and it's what powers Validity Engage, the AI email platform that enables enterprise teams to send smarter, more successful campaigns.\nValidity is a truly unique company-massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun.\nHeadquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter.\n_____________________________________________________________________________\nValidity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.\n_____________________________________________________________________________\nPlease review our Applicant Privacy Notice before submitting any information:Applicant Privacy Notice","description_format":"text","description_chars":5964,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Stock options"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Financial Services","Email Marketing","Email Hosting & Delivery"],"lifecycle":[{"event":"open","at":"2026-10-22T12:04:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:3","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":true},"html_url":"https://alion.io/job/validity-customer-success-manager-validity","json_url":"https://alion.io/job/validity-customer-success-manager-validity.json","meta":{"generated_at":"2026-10-23T15:13:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22907,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":176058},"rest":"https://alion.io/mcp/rest/get_company?id=176058"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalidity-customer-success-manager-validity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalidity-customer-success-manager-validity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalidity-customer-success-manager-validity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/validity-customer-success-manager-validity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalidity-customer-success-manager-validity"}]}