{"id":3218331,"url":"https://alion.io/job/valiram-customer-experience-manager","title":"Customer Experience Manager","company":{"id":3804269,"name":"Valiram","domain":"valiram.com","url":"https://alion.io/company/valiram","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":95,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":183,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1466},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T02:33:50Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T01:05:12Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":3},"description":"Position Summary\nElevate Beyond Service\nJoin Valiram as a Customer Experience Manager and own the moment. Lead the sales floor and customer experience while developing a high-performing team to deliver exceptional selling results.\nYou’ll play a key role in driving sales growth, developing talent and maintaining high standards across the store, while building a rewarding career in luxury retail.\nWhat We Offer\nCompetitive salary\nStaff discounts across 200+ brands\nMedical, dental, optical and mental wellbeing benefits*\nAccess to fully sponsored sports and social activities\nUnique career pathways\nUniform allowance*\n*Terms & Conditions Apply\nCareer Development\nCustomer Experience Manager → Store Manager → Senior Store Manager → Multi-Store Manager / Area Store Manager → And beyond!\nKey Responsibilities\nLead the sales floor and drive store results through the selling team.\nDevelop and execute sales strategies to drive top-line growth.\nLead, coach and develop leaders and associates to achieve selling results.\nBuild strong product knowledge and high-performance selling behaviours across the team.\nManage day-to-day store priorities while delivering a memorable customer experience.\nSupport talent management including recruitment, onboarding, development and performance management.\nMaintain strong merchandise presentation standards across the sales floor.\nKey Requirements\nMinimum 5 years of experience in a retail managerial role.\nProven ability to lead and develop high-performing sales teams.\nStrong communication, delegation and people management skills.\nStrong business acumen with strategic and analytical thinking.\nExcellent organisational skills with the ability to manage competing priorities.\nProficient in MS Office and email.\nRegister your interest with us now!","description_format":"text","description_chars":1784,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Luxury Retail"],"lifecycle":[{"event":"open","at":"2026-10-25T00:54:57Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":183,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/valiram-customer-experience-manager","json_url":"https://alion.io/job/valiram-customer-experience-manager.json","meta":{"generated_at":"2026-10-27T02:02:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1215,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3804269},"rest":"https://alion.io/mcp/rest/get_company?id=3804269"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvaliram-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvaliram-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvaliram-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valiram-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvaliram-customer-experience-manager"}]}