{"id":3899454,"url":"https://alion.io/job/valledelsol-smi-program-operations-specialist","title":"SMI Program Operations Specialist","company":{"id":685332,"name":"Valledelsol","domain":"valledelsol.com","url":"https://alion.io/company/valledelsol","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":89,"open_postings":10,"ghost_share":0.1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":164,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-06T23:58:28Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T13:40:13Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Make an Impact Where it Matters Most\nJoin Valle del Sol in our commitment to providing quality, culturally sensitive integrated primary care and behavioral health services to adults, children, and adolescents in need. Valle del Sol offers a diverse work environment, competitive pay and benefits, and the opportunity for training and advancement.\nJOB SUMMARY & ESSENTIAL FUNCTIONS\nThe SMI Program Operations Specialist supports the daily operations, service coordination, and performance monitoring of Valle del Sol's Serious Mental Illness (SMI) program. Working collaboratively with patients, providers, interdisciplinary teams, and community partners, the Specialist coordinates court-ordered treatment (COT) tracking, provider schedules, referrals, care transitions, member follow-up, and program documentation to promote continuity of care and effective service delivery.\nUsing a strengths-based, trauma-informed, culturally responsive, recovery-oriented, and patient-centered approach, the SMI Program Operations Specialist helps identify service gaps, reduce barriers to care, support patient engagement, and facilitate timely coordination of services.\nSMI Program Coordination\nCoordinate provider schedules, team calendars, appointments, referrals, eligibility follow-up, and other daily SMI program workflows.\nTrack hospital admissions, discharges, transfers, and transitions of care; communicate updates and outstanding follow-up needs to the appropriate team members.\nParticipate in interdisciplinary meetings, document operational action items, and follow up with responsible staff to support continuity of services.\nServe as an operational point of contact for members, families, providers, hospitals, courts, and community partners, referring clinical questions and decisions to authorized staff.\nCourt-Ordered Treatment and Member Tracking\nMaintain COT tracking lists, deadlines, appointments, required contacts, and supporting records in accordance with established procedures.\nCoordinate the collection and routing of court-related documents and status updates to designated clinical or legal personnel; promptly escalate missing, overdue, or inconsistent information.\nTrack appointment attendance, reported medication follow-up needs, service engagement, and other required activities without independently determining treatment compliance or directing clinical care.\nQuality, Reporting, and Documentation\nMonitor assigned operational and quality indicators, including behavioral health care gaps, service intensity, member engagement, hospitalizations, and outcome measures.\nPrepare and maintain accurate census reports, tracking lists, dashboards, and routine performance reports; flag exceptions and trends for review.\nEnter, scan, upload, reconcile, and maintain timely member and program documentation in the electronic health record (EHR) and approved systems.\nSupport data validation, audit preparation, workflow improvement, and follow-up on assigned quality or documentation gaps.\nProfessional Responsibilities\nProtect confidential member information and follow privacy, safety, documentation, and compliance requirements.\nCollaborate respectfully across disciplines, participate in required training, and contribute to process improvement.\nPerform other related duties as assigned.\nQUALIFICATIONS\nEducation\nRequired:\nHigh School Diploma or GED\nPreferred:\nAssociate’s or bachelor’s degree in behavioral health, public health, social services, healthcare administration, or a related field.\n\nExperience\nRequired:\nAt least two (2) years of experience in administrative operations, program coordination, care coordination support, or customer service in healthcare, behavioral health, social services, managed care, or a related setting.\nExperience maintaining accurate records, tracking deadlines or service activity, and preparing reports or status updates.\nExperience communicating with diverse individuals and coordinating information across teams while protecting confidential information.\nPreferred:\nExperience supporting SMI or community behavioral health programs, including COT tracking or related court documentation workflows.\nExperience with EHR systems, healthcare quality measures, care-gap monitoring, referral workflows, or care transitions.\nFamiliarity with AHCCCS and Arizona behavioral health service systems.\n\nLicensure/Certification\nRequired:\nMust meet Valle del Sol’s applicable Behavioral Health Technician (BHT) qualification, credentialing, and competency requirements.\nAssigned behavioral health services, including case management and care coordination, must be performed within demonstrated competencies, under applicable clinical supervision, and in accordance with organizational policies and payer requirements.\nMust practice within the scope of applicable credential(s), consistent with organizational policies and populations served.\nBLS certification, or ability to obtain within 5 days of start date.\nArizona Level I Fingerprint Clearance Card, or ability to obtain within 5 days of start date.\nPreferred:\nSpecialized training related to SMI\nOther Requirements\nMust be at least 18 years of age.\nMust be authorized to work in the United States.\nMust be able to pass pre- and continued employment screenings successfully.\nKNOWLEDGE, SKILLS, AND ABILITIES\nKnowledge of administrative workflows supporting SMI services, member engagement, and interdisciplinary care coordination.\nAbility to maintain COT trackers, service deadlines, referral and transition records, and follow-up lists accurately.\nAbility to compile, validate, and interpret routine operational reports, performance measures, and care-gap data; identify discrepancies for escalation.\nProficiency with EHR systems, Microsoft Outlook, Excel, Word, Teams, and related documentation and reporting tools.\nStrong organizational skills, attention to detail, and ability to manage competing priorities and deadlines.\nAbility to distinguish administrative tracking and coordination from clinical judgment, treatment decisions, and legal determinations.\nAbility to communicate effectively with patients, staff, and community partners.\nAbility to maintain accurate documentation and comply with regulatory requirements.\nAbility to work effectively in a multidisciplinary team environment.\nAbility to provide culturally responsive and trauma-informed services.\nAbility to handle sensitive information discreetly and respond professionally to complex or emotionally charged situations.\nWORKING CONDITIONS & PHYSICAL REQUIREMENTS\nWork Environment\nThis position may operate in clinical, office, or community settings including clinics, administrative offices, outreach locations, client homes, partner agencies, and community sites. Employees may interact with individuals experiencing behavioral health challenges, emotional distress, or complex social needs. Standard safety precautions and personal protective equipment (PPE) may be required as applicable.\nPhysical Requirements\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nTypical requirements may include:\nSitting, standing, walking, bending, and reaching for extended periods\nOperating computers, mobile devices, and standard office or clinical equipment\nTravel to various Valle del Sol locations or community sites when required\nLifting or moving materials or equipment up to 25 pounds\nSchedule & Travel\nWork schedules may vary based on program needs and may include evening or weekend hours. Some positions may require local travel between Valle del Sol sites or community locations.\nEquipment\nEmployees may operate standard office, clinical, and communication equipment including computers, phones, printers, electronic health record systems, laptops, and mobile devices.\nCOMPLIANCE REQUIREMENTS\nEmployees must maintain compliance with all Valle del Sol policies and applicable regulatory requirements, which may include:\nLicensure, certification, credentialing, and/or privileging requirements applicable to the position.\nRequired immunizations and occupational health clearances.\nTuberculosis (TB) testing and Hepatitis B screening or declination, when applicable.\nArizona Level I Fingerprint Clearance Card when required by law or program.\nValid driver’s license and acceptable driving record when operating a vehicle for company business.\nCompletion and maintenance of required training, certifications, and continuing education.\nFailure to obtain or maintain required credentials, clearances, or compliance requirements may impact eligibility for employment or continued assignment in the role.\nEqual Opportunity Employer\nValle del Sol is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Valle del Sol is committed to providing a work environment free from discrimination and harassment.\nReasonable Accommodations Statement\nTo perform this job successfully, an individual must be able to perform the essential functions of the position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform these functions.\nIf you require a reasonable accommodation to apply for a position or to participate in the interview process, please contact us at .\nAdditional Information\nThis job description has been reviewed to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities or a contract of employment. Management reserves the right to modify, add, or remove duties as necessary.\nApplicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.\nBenefits\n401(k)\n401(k) matching\nMedical Insurance\nDental Insurance\nVision Insurance\nPaid Life Insurance\nPaid Disability Insurance\nPaid time off\nEmployee assistance program\nEmployee discount\nProfessional development assistance\nReferral program\nParticpation in the NHSC Loan Repayment Program for qualifying positions!","description_format":"text","description_chars":10346,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers","Public Health & Prevention"],"lifecycle":[{"event":"open","at":"2026-11-07T00:14:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":164,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/valledelsol-smi-program-operations-specialist","json_url":"https://alion.io/job/valledelsol-smi-program-operations-specialist.json","meta":{"generated_at":"2026-11-08T17:27:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36729,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":685332},"rest":"https://alion.io/mcp/rest/get_company?id=685332"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalledelsol-smi-program-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalledelsol-smi-program-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalledelsol-smi-program-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valledelsol-smi-program-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalledelsol-smi-program-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3899454}},{"tool":"search_jobs","arguments":{"company":"valledelsol.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3899454},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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