{"id":3699378,"url":"https://alion.io/job/valmet-manager-tissue-field-service","title":"Manager, Tissue Field Service","company":{"id":7707,"name":"Valmet","domain":"valmet.com","url":"https://alion.io/company/valmet","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":35,"ghost_share":0.143,"stale_share":0.2,"repost_share":0.314,"time_to_fill_p50_days":20,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Karlstad, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T19:01:19Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T08:00:43Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Are you ready to lead a world-class Tissue Field Service organization?\nWe are looking for a highly motivated and experienced Manager, Tissue Field Service to lead our Tissue Field Services organization.\nIn this key leadership role, you will be responsible for managing a team of Field Service Engineers, Specialists, and Technicians supporting our Tissue customers mainly throughout EMEA region but also worldwide.\nYou will have direct responsibility for field personnel based in Karlstad (Sweden) as well as other strategic Tissue Service locations across the EMEA region.\nYou will ensure safe, efficient, and high-quality service delivery while driving operational excellence, employee development, customer satisfaction, and business growth. Working closely with Sales, Project Management, Performance Centers, Product Management, and regional Operations teams, you will play a critical role in strengthening Valmet’s position as the preferred service partner for Tissue producers.\nPrimary Location: Karlstad (Sweden) or another major Valmet location in EMEA.\nYour responsibilities\nIn your daily work, you will:\nLead, coach, and develop a team of Field Service Engineers, Specialists, and Technicians located in Karlstad and other key EMEA service hubs.\nDrive a strong safety culture and ensure compliance with Valmet's safety standards, policies, and customer site requirements.\nManage resource planning, workforce allocation, and competence development to ensure efficient execution of field service activities.\nEnsure successful delivery of maintenance services, shutdowns, audits, inspections, troubleshooting assignments, machine upgrades, commissioning activities, and technical improvement projects.\nSupport recruitment, onboarding, training, and career development of field service personnel.\nDefine and monitor team performance through operational KPIs, utilization, customer satisfaction, profitability, safety, and employee engagement metrics.\nCollaborate with Sales organizations to identify service opportunities, support customer development activities, and contribute to business growth targets.\nSupport quotation activities by providing technical expertise, resource estimations, and execution strategies for service projects.\nEnsure effective coordination between Field Services, Project Teams, Performance Centers, Engineering, and Product Organizations.\nDrive standardization and continuous improvement of service processes, methods, tools, and best practices.\nAct as an escalation point for critical customer issues and ensure timely resolution of customer concerns.\nFoster a culture of collaboration, accountability, innovation, and customer focus throughout the organization.\nSupport the development and execution of strategic initiatives related to service growth, digitalization, remote services, and operational excellence.\nExpectations for you\nWe expect you to bring:\nA degree in Engineering or equivalent technical experience.\nSeveral years of experience in industrial field services, maintenance, tissue production, project management, or related service operations.\nProven experience in people leadership, team development, and performance management.\nGood knowledge of Tissue production technologies, maintenance practices, and customer operations.\nExperience managing multicultural teams and working within an international business environment.\nStrong business acumen and understanding of service profitability, resource management, and customer value creation.\nExcellent organizational, communication, and stakeholder management skills.\nAbility to prioritize activities and make decisions in dynamic and fast-paced environments.\nExperience with ERP, resource planning, and service management systems.\nFluency in English; additional languages are considered an asset.\nLimited travel within the EMEA region could be needed, primarily team leadership and key operational activities.\nTo succeed in this role\nTo succeed in this position, you are a people-oriented leader who combines strong technical knowledge with excellent leadership and business management capabilities.\nYou know how to motivate teams, develop talent, and create an environment where safety, collaboration, accountability, and customer focus are embedded in everyday work. You are comfortable balancing operational priorities with long-term strategic objectives and can effectively lead teams operating across multiple countries and cultures.\nYou excel at building strong relationships with customers, colleagues, and stakeholders while maintaining a clear focus on execution, continuous improvement, and business results. Your leadership creates trust and engagement, enabling teams to consistently deliver exceptional service experiences and operational excellence.\nWe also expect you to align with Valmet's Leadership Principles:\nTake accountability - Act with ownership, set clear expectations, and follow through.\nLead with courage - Champion change, challenge the status quo, and learn quickly.\nBuild on trust - Listen to understand, communicate openly, and create psychological safety.\nCollaborate for growth - Work across boundaries, leverage diversity, and focus on customer success.\nWe offer\nYou will lead an experienced and highly skilled Field Service organization dedicated to supporting Tissue customers across the EMEA region. Our mission is to help customers maximize safety, reliability, performance, and lifecycle value through world-class technical expertise, responsive service support, and continuous improvement initiatives.\nAt Valmet, we offer an inspiring and international leadership position with significant opportunities to influence business performance, develop people, and drive customer success. You will work with talented professionals in a collaborative and innovative environment where personal growth, operational excellence, and customer value are at the center of everything we do.\nAdditional information\nDid we catch your interest? If you need any more information, please contact: Raffaele Malutta, Tissue Machines Field Services Senior Manager: . Please note that we do not accept applications via email.\nIf you are interested in becoming part of the team, you can apply by November 17th, 2026, by filling in our online application form.\nFor positions with people leadership responsibilities in Sweden, delegated Health, Safety & Environmental (HSE) responsibilities form an integral part of the role. Relevant information will be shared and discussed during the recruitment process.\nWe perform background checks and alcohol/drug testing for all employees in Sweden, in line with our commitment to a safe and secure workplace.\nWe kindly decline any assistance from recruitment and staffing agencies.\nWhen everything works together\nValmet is where the best talent from a wide variety of backgrounds comes together. We work together with our customers throughout the entire lifecycle, delivering cutting-edge technologies and services as well as mission-critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 18,500 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow.\nAt Valmet, diversity of thought drives innovation. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. 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