{"id":3699376,"url":"https://alion.io/job/valmet-service-manager-2","title":"Service Manager","company":{"id":7707,"name":"Valmet","domain":"valmet.com","url":"https://alion.io/company/valmet","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":44,"ghost_share":0.114,"stale_share":0.205,"repost_share":0.25,"time_to_fill_p50_days":20,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T19:01:19Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T20:50:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Are you an experienced service leader looking to expand your career with an industry leader in process analytical instrumentation and automation?\nDeciding on your next employer is not a decision to be made lightly. If you're passionate about developing people, driving operational excellence, and helping customers maximize the value of their assets throughout their lifecycle, we invite you to explore this opportunity.\nOur success is built on continuous investment in our people, technology, and customer relationships. As part of a global organization, you'll have the opportunity to shape service strategy, develop high-performing teams, and play a critical role in growing a world-class service business.\nAs aService Mana ger, you will lead a team of field service engineers and take ownership of the performance, growth, and operational execution of a regional service organization. You will ensure customers receive exceptional support while driving profitability, service agreement growth, and the transition from reactive repairs to proactive lifecycle services.\nThis position combines people leadership, business management, customer engagement, and operational execution to deliver outstanding outcomes for both customers and the business.\nIn this role you will:\nLead Service Delivery\nPlan and allocate service resources to meet customer demands and business objectives.\nManage customer escalations and ensure timely issue resolution.\nEnsure all service activities comply with safety, quality, technical, and regulatory requirements.\nDrive execution excellence across maintenance, troubleshooting, repair, upgrade, and modernization activities.\nDevelop High-Performing Teams\nLead, coach, and mentor a team of field service engineers.\nEstablish clear performance expectations and accountability.\nAssess technical competencies and identify development opportunities.\nSupport recruiting, onboarding, workforce planning, and succession development to ensure long-term organizational success.\nDrive Business Performance\nOwn regional service revenue, profitability, utilization, and cost management.\nTrack key performance indicators and implement corrective actions when necessary.\nSupport forecasting, budgeting, and financial planning activities.\nDrive improvements in productivity, efficiency, and operational execution.\nGrow Customer Relationships\nBuild strong relationships with customers and key stakeholders.\nExpand preventive maintenance programs and long-term service agreements.\nIdentify lifecycle service opportunities, including upgrades, modernization projects, and value-added services.\nPartner with customers to improve reliability, performance, and operational effectiveness.\nImprove Operational Excellence\nCollaborate closely with Sales, Order Management, Technical Support, Product Management, and other cross-functional teams.\nSupport implementation of global service processes, standards, and best practices.\nDrive continuous improvement initiatives and maintain accurate installed-base and service data.\nPromote a culture focused on safety, quality, accountability, and customer success.\nHow Success Is Measured\nSuccess in this role will be measured through:\nService revenue growth and gross margin performance\nEngineer utilization and productivity\nCustomer satisfaction and retention\nResponse times and service reliability\nGrowth of service agreements and recurring revenue\nTeam competency development and employee engagement\nSafety, quality, and compliance performance\nOperational efficiency and process improvement achievements\nWhat You Bring\nRequired Qualifications\n5+ years of experience in industrial field service, technical operations, or service management.\nDemonstrated success leading and developing technical service teams.\nStrong understanding of resource planning, workforce management, financial performance, and customer relationship management.\nBachelor's degree in Engineering, Business, Operations Management, or equivalent professional experience.\nAbility to collaborate effectively within a global, cross-functional environment.\nWillingness to travel as business needs require.\nPreferred Qualifications\nExperience with industrial analyzers, process instrumentation, automation systems, or related technologies.\nKnowledge of lifecycle services, maintenance contracts, and reliability-centered service programs.\nStrong business acumen with experience managing budgets, forecasts, and operational performance metrics.\nExcellent communication, leadership, and problem-solving skills.\nThis is an opportunity to make a direct impact on the success of a regional service business. You'll have ownership of both operational and financial performance while helping customers maximize reliability and value from their critical assets.\nYou'll also play a key role in expanding lifecycle services, developing technical talent, and shaping the future of service delivery within a globally recognized organization.\nWe Offer\nWe offer a challenging work environment that values innovation and suits development-minded people who enjoy working in a fast-paced and dynamic setting. Includes a generous wage and benefits package that includes a 401k with company match as well as company-funded pension.\nPlease note that any offer of employment is contingent upon a background check and pre-employment physical and drug screen.\nThis position is not available for internation relocation. Applicant must be living and authorized to work in the US.\nWhere everything works together\nValmet is where the best talent from a wide variety of backgrounds comes together. With over 20,000 professionals around the world, we are the leading global developer and supplier of technologies, automation and services for the pulp, paper and energy industries. Our commitment to moving our customer's performance forward requires creativity, technological innovations, service know-how - and above all, teamwork. Join the team! www.valmet.com/careersna\nValmet is an equal opportunity employer. All employees and applicants for employment will not be discriminated on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors.\nPlease note that Valmet will never ask for personal financial information during the interview process. 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