{"id":2948715,"url":"https://alion.io/job/valmet-service-specialist-delivery-execution","title":"Service Specialist , Delivery execution","company":{"id":7707,"name":"Valmet","domain":"valmet.com","url":"https://alion.io/company/valmet","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":44,"ghost_share":0,"stale_share":0.273,"repost_share":0.136,"time_to_fill_p50_days":19,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":35000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":13},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"GDPR","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-20T19:22:14Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T04:41:35Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Valmet is looking for a proactive and detail-oriented Application Support Specialist for Salesforce to join our team. This role is responsible for delivering exceptional customer support, resolving issues, and coordinating with vendors to ensure smooth operations of Valmet Salesforce applications and related systems. You will play a key role in bridging business requirements with technical solutions while driving continuous improvement.\nAreas of responsibility\nCustomer Support: Address customer questions and troubleshoot issues for selected applications.\n\nIssue Resolution: Investigate complaints, determine appropriate solutions, and escalate high-level problems to the Service Manager.\n\nFeedback & Improvement: Gather customer feedback and identify recurring issues to refine Valmet applications and services.\n\nProduct Knowledge: Maintain a deep understanding of the company’s offerings to effectively guide or train end users.\n\nBasic requirements of the position\n4+ years of Salesforce Service specialist experience\n\nBachelor’s or higher degree in Computer Science, Engineering, or a related field.\n\nHands-on experience with Salesforce (admin/configuration level preferred)\n\nSalesforce customization experience - Apex, Flows, LWC, Triggers\n\nStrong understanding of IT service management (incident, problem, change)\n\nExperience working with external vendors (AMS and/or development teams)\n\nAbility to manage multiple stakeholders and priorities\n\nUnderstanding of system integrations and dependencies\n\nExperience with ServiceNow, Jira, and/or Flosum (release tool)\n\nExperience coordinating releases and UAT\n\nAbility to translate business requirements into actionable tasks\n\nStrong coordination and communication skills\n\nProactive and structured way of working\n\nProblem-solving mindset with attention to detail\n\nAbility to work effectively in a multi-vendor, complex environment\n\nDocumentation of implemented features\n\nCompetencies and skills of the position\nFluent spoken and written English language\n\nGood communication skills with technical and non-technical stakeholders\n\nCollaborate closely with developers, admins, and business stakeholders to align implementation with project goals.\n\nKnowledge of GDPR regulations\n\nFamiliarity with Western business practices and work culture\n\nWe offer:\nWe offer you a rewarding position in a global industry leader in pulp, paper and energy industries with the possibilities to grow professionally.\nIf this sounds like something you are looking for and you are ready to go forward on your career, send your application with your CV via the link provided latest by 29th July 2026.\nWhen everything works together,\nValmet is a leading global developer and supplier of process technologies, automation and services for the pulp, paper and energy industries. With our automation systems and flow control solutions we serve an even wider base of process industries. We aim to become the global champion in serving our customers. Our more than 19,000 professionals work close to our customers and are committed to improving our customers’ performance - every day. The company has over 220 years of industrial history and a strong track record in continuous improvement and renewal. Valmet’s net sales in 2024 were approximately EUR 5.1 billion. Valmet’s shares are listed on the Nasdaq Helsinki and the head office is in Espoo, Finland.\nJoin the team! www.valmet.com/careers","description_format":"text","description_chars":3415,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-20T19:22:14Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:25","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/valmet-service-specialist-delivery-execution","json_url":"https://alion.io/job/valmet-service-specialist-delivery-execution.json","meta":{"generated_at":"2026-10-24T19:24:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28438,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7707},"rest":"https://alion.io/mcp/rest/get_company?id=7707"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalmet-service-specialist-delivery-execution"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalmet-service-specialist-delivery-execution"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalmet-service-specialist-delivery-execution"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valmet-service-specialist-delivery-execution\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalmet-service-specialist-delivery-execution"}]}