{"id":2518242,"url":"https://alion.io/job/valon-implementation-manager-2","title":"Implementation Manager","company":{"id":2471338,"name":"Valon","domain":"valon.ai","url":"https://alion.io/company/valon-ai","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":166000,"max":185000,"currency":"USD","period":"year","gross":null,"usd_annual":185000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Google Workspace","optional":false},{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2025-11-09T18:35:46Z","employer_posted_date":"2025-11-09","last_verified_at":"2026-10-14T21:02:58Z","board_verified":true,"closed_at":null,"days_open":339,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":339},"description":"About the Company\nValon is building the AI-native operating system for regulated finance, starting with mortgage servicing.\nWe're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.\nRather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.\nThe results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.\nValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.\nAbout the Role\nValon is deploying ValonOS, an AI-native operating system for complex, regulated operations, with a high-touch implementation model that pairs great software with world-class on-the-ground execution. As an Implementation Manager, you keep complex, multi-stakeholder programs moving with clarity, pace, and trust. You are the client’s primary day-to-day partner and the internal conductor who aligns Deployment Strategy, Forward-Deployed Engineering, Product, and Operations to deliver outcomes quickly and safely.\nWhat You’ll Do\nOwn the plan of record for an enterprise deployment\nKeep track of all tasks, risks, issues, and open items across different work areas. Surface critical path, dependencies, and decision needs with precision.\n\nDrive execution to timeline\nAnticipate long-lead blockers, assign DRIs, set clear timelines, and burn down risks. Balance speed with quality in regulated, legacy environments.\n\nBe the main client touchpoint\nBuild trusted relationships with project manager counterparts and business leaders. Read the room, manage expectations, and translate feedback into crisp actions.\n\nOrchestrate cross-functional teams\nCoordinate Deployment Strategists, Forward Deployed Engineers, Engineering, Product, and Analytics from discovery through go live.\n\nManage scope and change\nCapture requests, cluster themes, and route to the minimum viable path. Use off-the-shelf assets and sessions to avoid bespoke work where possible.\n\nLand enablement and adoption\nPlan and run training, comms, and readiness for target user cohorts. Track adoption against thresholds and close gaps.\n\nRun executive cadence\nPrepare materials and drive steering forums with client executives. Keep decisions, risks, and value tracking transparent and on-track.\n\nContribute to the playbook\nCodify templates, checklists, and talk tracks that make future deployments faster and more repeatable.\n\nWhat Success Looks Like\nClear, living plan of record with no surprises on critical path.\n\nRisks and dependencies surfaced early and burned down proactively.\n\nTransition completed smoothly with minimal business disruption and contingency plans ready but not needed.\n\nClient stakeholders trust the program and feel well-managed; decisions made to cadence.\n\nAdoption targets achieved with trained users and a stable support model.\n\nMinimal bespoke build through smart expectation-setting and strong use of existing assets.\n\nQualifications\n6+ years in implementation management, consulting, program management, or similar roles driving complex enterprise rollouts.\n\nExceptional organization and written/verbal communication. Operate with clarity in ambiguity and high-stakes settings.\n\nRelationship builder with high EQ who earns trusted-advisor status with counterparts and executives.\n\nStrong judgment on when to escalate, when to say no, and how to scope to the minimum viable path.\n\nComfortable coordinating across multiple vendors and stakeholders in complex, compliance-sensitive environments.\n\nPreferred Backgrounds\nExperience in implementation management, consulting, investment banking, private equity, hedge funds, or enterprise software deployment where you managed cross-functional workstreams under tight timelines.\n\nBackground in forward-deployed work with product or engineering teams.\n\nFluency with program tools like Notion, Google Workspace, and project/issue trackers.\n\nWork Environment\nThis is a full-remote role but can be hybrid in our NY or SF offices\n\nHigh-ownership environment with small, senior teams.\n\nExpected travel ~10% to client sites and key working sessions, flexing up around milestones.\n\nHow We Work\nSmall, high-trust teams where ownership beats ceremony.\n\nWe treat implementation as 50% of the product: success = software + deployment.\n\nBuilders over coordinators. You own outcomes, not just tasks.\n\nWhy Valon\nProven in the real world. ValonOS is battle-tested in live operations, so you’re not pushing a slide-ware roadmap - you’re deploying capabilities that already deliver value.\n\nBuild with elite partners. You’ll work shoulder-to-shoulder with former founders, ex-FAANG engineers, and consultants who prize ownership and pace over ceremony.\n\nDirect line to impact. Your programs unlock measurable P&L outcomes for customers - faster time-to-value, lower cost to operate, better customer experience - and those wins shape our product roadmap.\n\nHigh-trust autonomy. Small, senior teams with clear goals. You’ll make the calls, run the room, and ship. We optimize for leverage, not meetings.\n\nCareer compounder. The role blends executive customer exposure, complex transformation, and product influence - a rare mix that compounds your judgment and scope.\n\nMomentum and market pull. Legacy transformations are inevitable; our AI-native approach lets enterprises leapfrog, not inch forward. You’ll be at the tip of that spear.\n\nBenefits\nCompensation: competitive salary with a meaningful stake in the company via equity, and 401k plan. NB: The base salary range reflects multiple levels. We assess level based on a combination of past experience and interview performance\n\nHealth & well-being: we’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits\n\nCommuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient\n\nGrow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback\n\nPlay together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!\n\nGenerous time off: flexible paid time off, sick days, and 11 company holidays\n\nBaby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition\n\nThroughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to  if you have any requests to verify the authenticity of an outreach.\nValon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 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