{"id":2013510,"url":"https://alion.io/job/valon-product-operations-lead","title":"Product Operations Lead","company":{"id":174618,"name":"Valon","domain":"valon.com","url":"https://alion.io/company/valon","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":166000,"max":195000,"currency":"USD","period":"year","gross":null,"usd_annual":195000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-29T00:15:17Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T06:20:48Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"Join Valon, an AI-powered platform revolutionizing the mortgage servicing industry. As a Product Operations Lead, you'll play a crucial role in ensuring a seamless and reliable experience for our enterprise clients. You'll work across teams, identify high-impact problems, and drive improvements in product quality and customer experience. This is an exciting opportunity for someone with strong analytical skills and a passion for influencing product direction.\nMissions\nDesign and own the mechanisms, frameworks, and feedback loops that turn real-world usage into durable product insight.\nIdentify structural gaps in how product insights are captured, prioritized, and acted on, and create durable mechanisms that work across teams and product areas.\nLead investigation of complex, ambiguous, or recurring issues that span multiple teams, going beyond symptom-level fixes to systemic root causes.\nProfil recherché\n - This role is ideal for someone who thrives in ambiguity, thinks in systems rather than tickets, and wants to influence product direction through leverage instead of org charts- Strong analytical skills with the ability to break down ambiguous problems and uncover root causes\n- Technical curiosity-you’re eager to learn SQL or work with data to understand product behavior\n- High sense of ownership, reliability, and urgency in driving issues to full resolution\n- 4-7+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment\n- Clear communicator who can translate between technical teams and end users with ease\n- Comfort partnering closely with product managers and engineers, and contributing to product thinking\n- Experience supporting or implementing enterprise SaaS products\n- Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare)\n- Familiarity with incident management, workflow tools, or customer support platforms","description_format":"text","description_chars":1973,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-07T13:07:10Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.52,"p_room":0.45,"age_days":47,"expected_fill_days":24,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":195000,"is_top_pay":false},"html_url":"https://alion.io/job/valon-product-operations-lead","json_url":"https://alion.io/job/valon-product-operations-lead.json","meta":{"generated_at":"2026-10-15T09:39:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14529,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174618},"rest":"https://alion.io/mcp/rest/get_company?id=174618"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalon-product-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalon-product-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalon-product-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valon-product-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalon-product-operations-lead"}]}