{"id":2013524,"url":"https://alion.io/job/valon-product-operations-senior-associate","title":"Product Operations Senior Associate","company":{"id":174618,"name":"Valon","domain":"valon.com","url":"https://alion.io/company/valon","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":106500,"max":145500,"currency":"USD","period":"year","gross":null,"usd_annual":145500},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-29T00:15:16Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-16T01:01:38Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Join Valon, an AI-powered platform revolutionizing the mortgage servicing industry. As a Product Operations Senior Associate, you'll play a crucial role in ensuring a seamless and intuitive experience for our enterprise clients. You'll work closely with product managers, engineers, and customers, translating real-world user behavior into insights that shape our product roadmap and release strategy. This is a high-impact, high-ownership role for someone passionate about product development and customer success.\nMissions\nAct as the primary interface between customers and R&D, deeply understanding how users interact with ValonOS in production.\nTranslate real-world user behavior and feedback into structured insights that directly inform product requirements, prioritization discussions, and roadmap planning.\nInvestigate and resolve customer-reported issues-from workflow questions to bugs to SEV 1/2/3 incidents-in tight partnership with Engineering and FDA.\nProfil recherché\n - Comfort partnering closely with product managers and engineers, and contributing to product thinking- 2-4+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment\n- Clear communicator who can translate between technical teams and end users with ease\n- High sense of ownership, reliability, and urgency in driving issues to full resolution\n- Strong analytical skills with the ability to break down ambiguous problems and uncover root causes\n- Technical curiosity-you’re eager to learn SQL or work with data to understand product behavior\n- Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare)\n- Familiarity with incident management, workflow tools, or customer support platforms\n- Experience supporting or implementing enterprise SaaS products","description_format":"text","description_chars":1862,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mortgage Lending & Brokers"],"lifecycle":[{"event":"open","at":"2026-10-07T13:07:10Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.503,"p_room":0.35,"age_days":47,"expected_fill_days":23,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":145500,"is_top_pay":false},"html_url":"https://alion.io/job/valon-product-operations-senior-associate","json_url":"https://alion.io/job/valon-product-operations-senior-associate.json","meta":{"generated_at":"2026-10-16T01:16:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2013,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174618},"rest":"https://alion.io/mcp/rest/get_company?id=174618"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalon-product-operations-senior-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalon-product-operations-senior-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalon-product-operations-senior-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valon-product-operations-senior-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalon-product-operations-senior-associate"}]}