Customer Service Representative
Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Oct 22, 2026.
Description
What You’ll Do
Answer incoming calls, texts and emails from drivers, fleet clients, motor clubs, police and insurance companies
Take down service requests accurately: location, vehicle details, what’s wrong, and how to pay
Send jobs to drivers through our dispatch software and track them until they’re done
Give customers accurate arrival times and keep them updated
Quote standard service rates and take payments over the phone
Handle complaints with patience and pass escalations to the right team
Keep records in [software name] current and accurate
Coordinate impound releases, storage questions and vehicle pickups
What We Offer
Health, dental and vision insurance
Paid time off and holiday pay
401(k) [with match]
Paid training - no towing experience needed
Room to grow into dispatch lead or operations roles
Requirements
What We’re Looking For
Preference will be given to bilingual candidates
1+ year in customer service, a call center or dispatch (towing or automotive experience is a plus)
A calm, clear phone voice, including when callers are upset
Comfort switching between several screens and tasks at once
Good typing speed and attention to detail
Basic knowledge of local roads and geography
Willingness to work nights, weekends or holidays as scheduled
High school diploma or equivalent
Nice to Have
Experience with Towbook, Omadi, Beacon or similar dispatch software
Bilingual (English/Spanish)
Experience working with motor clubs such as AAA, Agero or Allstate
Salary Description
$18 - $20 hr.