{"id":3003205,"url":"https://alion.io/job/valor-website-customer-service-representative","title":"Customer Service Representative","company":{"id":3866649,"name":"Valor Website","domain":"valorfleetservices.com","url":"https://alion.io/company/valorfleetservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gaithersburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T01:39:16Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T19:11:13Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nOur towing, recovery and roadside teams work around the clock, and our customer service team is often the first voice a stranded driver hears. We’re hiring someone calm, organized and caring to join that team.\nWhat You’ll Do\nShift Schedule: Thursday - Saturday 7:00a - 7:00p\nAnswer incoming calls, texts and emails from drivers, fleet clients, motor clubs, police and insurance companies\nTake down service requests accurately: location, vehicle details, what’s wrong, and how to pay\nSend jobs to drivers through our dispatch software and track them until they’re done\nGive customers accurate arrival times and keep them updated\nQuote standard service rates and take payments over the phone\nHandle complaints with patience and pass escalations to the right team\nKeep records in [software name] current and accurate\nCoordinate impound releases, storage questions and vehicle pickups\nWhat We Offer\nHealth, dental and vision insurance\nPaid time off and holiday pay\n401(k) [with match]\nPaid training - no towing experience needed\nRoom to grow into dispatch lead or operations roles\nRequirements\nWhat We’re Looking For\n1+ year in customer service, a call center or dispatch (towing or automotive experience is a plus)\nA calm, clear phone voice, including when callers are upset\nComfort switching between several screens and tasks at once\nGood typing speed and attention to detail\nBasic knowledge of local roads and geography\nWillingness to work nights, weekends or holidays as scheduled\nHigh school diploma or equivalent\nNice to Have\nExperience with dispatch software\nBilingual (English/Spanish) preferred\nExperience working with motor clubs such as AAA\nSalary Description\n$18 - $20 hr.","description_format":"text","description_chars":1692,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-21T12:53:08Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":16,"reasons":["conf:3","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/valor-website-customer-service-representative","json_url":"https://alion.io/job/valor-website-customer-service-representative.json","meta":{"generated_at":"2026-10-23T23:21:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6669,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3866649},"rest":"https://alion.io/mcp/rest/get_company?id=3866649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalor-website-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalor-website-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalor-website-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valor-website-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalor-website-customer-service-representative"}]}