{"id":2738755,"url":"https://alion.io/job/valor-website-dispatcher-2nd-shift","title":"Dispatcher - 2nd Shift","company":{"id":3866649,"name":"Valor Website","domain":"valorfleetservices.com","url":"https://alion.io/company/valorfleetservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salem, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T18:32:46Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T04:03:05Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nDispatcher - Towing Industry 2nd shift\nSchedule: 2:00p - 10:00p Monday - Friday\nCompany: Brown & Son Towing\nLocation: Salem, VA Full-time\nExperience in Towing Dispatch, and prefer Wrecker towing dispatch.\nFull benefits package\nPay is $18.00 per hour; full time position with benefits package, 401k with match, and PTO\nBrown & Son Towing is hiring a Tow Dispatcher. You'll be the first contact for customers, motor clubs, police and fleet accounts. You'll send the right truck and driver to every call quickly and safely. Stranded drivers depend on you to stay calm when things get busy.\nKey Responsibilities\nAnswer incoming calls and take roadside assistance and towing requests from customers, police rotation lists, insurance companies and commercial accounts.\nCollect accurate call details: location, vehicle year/make/model, condition, drop-off location and payment method.\nAttention to detail, great communication skills, excellent listening skills a must.\nAssign calls to drivers based on location, truck type (light, medium or heavy duty, flatbed, wheel-lift) and availability.\nTrack drivers in real time with GPS and dispatch software, and update ETAs for customers and account partners.\nEnter and close out calls in the dispatch system (e.g., Towbook, Omadi, Beacon) with correct charges, mileage and notes.\nAccept, decline and manage digital motor club jobs within required response times.\nCoordinate police-requested tows, impounds, private property tows and vehicle releases, following state and local rules.\nHandle customer questions and complaints professionally, and escalate problems to management when needed.\nKeep in contact with drivers throughout each shift about safety, delays and changes on scene.\nHelp with billing records, impound lot inventory and end-of-shift reports as needed.\nBenefits\nHealth, dental and vision insurance · Paid time off · 401(k)\nValor Fleet Services is an equal opportunity employer.\nRequirements\nQualifications\nHigh school diploma or GED.\nDispatch in towing required. Heavy Wrecker Towing or transportation experience is a strong plus.\nGood knowledge of local roads and geography.\nComfortable with computers and able to use several screens and systems at once.\nClear phone manner and strong written communication.\nAble to prioritize, multitask and stay composed under pressure.\nPhysical and Work Environment\nSit for long periods using a phone headset, computer and radio.\nWork in a fast-paced office setting with frequent interruptions.\nSalary Description\n$18.00 hr","description_format":"text","description_chars":2525,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-16T19:59:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:0","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/valor-website-dispatcher-2nd-shift","json_url":"https://alion.io/job/valor-website-dispatcher-2nd-shift.json","meta":{"generated_at":"2026-10-19T04:17:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2405,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3866649},"rest":"https://alion.io/mcp/rest/get_company?id=3866649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalor-website-dispatcher-2nd-shift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalor-website-dispatcher-2nd-shift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalor-website-dispatcher-2nd-shift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valor-website-dispatcher-2nd-shift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalor-website-dispatcher-2nd-shift"}]}