{"id":2104944,"url":"https://alion.io/job/valor-website-heavy-duty-operator","title":"Heavy Duty Operator","company":{"id":3866649,"name":"Valor Website","domain":"valorfleetservices.com","url":"https://alion.io/company/valorfleetservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leesburg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-07T18:04:28Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T13:40:17Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Description\nPOSITION SUMMARY\nSafely and effectively performs heavy-duty towing, recovery, and emergency roadside assistance for commercial vehicles and heavy equipment. Utilizes sound judgment, technical expertise, and proper recovery techniques to ensure successful service outcomes while minimizing risk. Maintains compliance with company procedures, DOT regulations, and industry safety standards while delivering prompt, reliable, and customer-focused service.\nESSENTIAL FUNCTIONS\nSafe Towing and Recovery Operations\nComplete 98% or more of all towing and recovery assignments without preventable accidents, property damage, or safety violations.\nMaintain zero OSHA-recordable incidents attributable to operator negligence.\nAchieve 100% compliance with company recovery and towing procedures during audits and inspections.\nResponse Time and Dispatch Performance\nRespond to dispatched calls within 5 minutes of assignment acknowledgment.\nMeet or exceed established arrival-time standards on 90% or more of calls, accounting for traffic and weather conditions.\nMaintain a dispatch acceptance rate of 95% or greater for assigned calls.\nSchedule Reliability and On-Call Availability\nMaintain 95% attendance and punctuality for scheduled shifts.\nFulfill 100% of assigned on-call rotations unless approved leave is authorized.\nRespond to on-call notifications within 15 minutes during assigned availability periods.\nRecovery Assessment and Equipment Use\nPerform and document proper recovery assessments on 100% of recovery and up righting incidents.\nAchieve zero incidents of improper attachment or rigging resulting in vehicle, customer, or equipment damage.\nDemonstrate successful completion of annual recovery skills evaluations with a score of 90% or higher.\nDocumentation and Invoicing Accuracy\nComplete service documentation and invoicing within 24 hours of service completion for 95% or more of jobs.\nMaintain an invoice accuracy rate of 98% or higher with minimal billing corrections required.\nEnsure 100% compliance with required customer signatures, photos, and supporting documentation.\nTow Truck and Equipment Maintenance\nMaintain assigned truck and equipment in inspection-ready condition with a score of 90% or higher on random inspections.\nComplete preventive maintenance reporting within 24 hours of identifying deficiencies.\nRecord zero preventable equipment failures due to neglected maintenance.\nPre-Trip Inspections\nComplete and submit pre-trip inspections on 100% of scheduled workdays.\nReport safety-related defects immediately and no later than the end of the shift.\nAchieve 100% compliance with inspection documentation requirements.\nProfessional Appearance and Conduct\nMeet company uniform and appearance standards on 100% of scheduled shifts.\nReceive no more than one substantiated customer or management complaint per review period related to professionalism.\nYard, Shop, and Office Support\nComplete 95% or more of assigned non-driving tasks by the required deadline.\nParticipate in yard, shop, and facility upkeep activities as assigned with satisfactory performance ratings from supervisors.\nSafety Training and Compliance\nAttend 100% of mandatory safety meetings and training sessions unless excused by management.\nComplete all required certifications and refresher training before expiration dates.\nMaintain 100% compliance with hazardous materials handling procedures.\nCommunication and Operational Effectiveness\nMaintain functional radio and phone communication throughout the shift and respond to dispatch communications within 5 minutes.\nAccurately relay status updates and job completion information on 95% or more of assignments without correction.\nTeamwork and Workplace Attitude\nAchieve a rating of Meets Expectations or higher on teamwork and cooperation during annual performance reviews.\nDemonstrate willingness to assist coworkers and other departments when needed, evidenced by positive supervisor feedback and minimal interpersonal complaints.\nOverall Productivity\nSuccessfully complete 95% or more of assigned tasks and work orders within established standards and timelines.\nMaintain customer satisfaction ratings of 4.5/5 or higher where feedback is collected.\nConsistently perform duties with minimal supervision while meeting company quality and safety expectations.\nOther Assigned Duties\nComplete 95% or more of additional assignments by management within requested timeframes and quality standards.\nDemonstrate flexibility and adaptability by supporting operational needs during emergencies, high-volume periods, and special projects.\nCOMPETENCIES\nSafety Focus - Adheres to all safety policies, regulations, and recovery procedures. \nTechnical Expertise - Skilled in heavy-duty towing, recovery, winching, and load securement. \nEquipment Operation - Safely operates and maintains tow trucks and recovery equipment. \nCustomer Service - Provides professional, courteous, and responsive service. \nCommunication - Communicates effectively with dispatch, customers, and team members. \nProblem Solving - Assesses situations quickly and applies safe, effective solutions. \nReliability - Demonstrates dependability, punctuality, and schedule flexibility. \nTeamwork - Works collaboratively while also performing independently with minimal supervision. \nAccountability - Takes ownership of assigned work, equipment, and performance. \nWork Ethic - Maintains productivity, initiative, and a positive attitude in all assignments.\nRequirements\nQUALIFICATIONS\nMinimum Qualifications\nValid Class A Commercial Driver’s License (CDL) and current DOT Medical Certificate. \nObtain and maintain a valid Virginia DCJS Registration within 60 days of hire. \nObtain WreckMaster Level 4/5 certification within 12 months of employment. \nMaintain a safe driving record with an acceptable Motor Vehicle Record (MVR). \nParticipate in ongoing training and professional development in heavy-duty towing and recovery. \nAbility to read, write, speak, and understand English. \nBasic math skills required for invoice preparation and service calculations. \nWorking knowledge of the assigned service area and local roadways. \nBasic mechanical aptitude and troubleshooting ability. \nAbility to safely lift and move up to 100 pounds. \nMaintain a professional appearance and comply with company uniform and grooming standards.\nTechnical Knowledge and Skills\nKnowledge of vehicle makes/models, customer requirements, service areas, rates, and invoicing procedures.\nProficient in safe vehicle attachment, towing, recovery, and accident scene management.\nAbility to operate communication equipment, follow directions, read maps/GPS, and respond promptly to dispatches.\nSkilled in backing and maneuvering equipment safely in confined areas without damage.\nUnderstanding of hazardous materials identification and safe handling procedures.\nInterpersonal and Customer Service Skills\nMaintains a professional appearance, attitude, and demeanor.\nDemonstrates strong customer service, communication, and conflict-resolution skills.\nInteracts professionally with customers, law enforcement, and emergency personnel.\nRemains calm and effective in high-stress and emergency situations.\nBuilds positive working relationships and contributes to a team-oriented environment.\nPreferred Qualifications: Previous experience in heavy-duty towing, recovery, transportation, or commercial vehicle operations is preferred. Candidates with industry certifications, knowledge of DOT regulations, heavy recovery techniques, commercial truck systems, and experience operating heavy-duty wreckers and recovery equipment will be highly regarded. Strong problem-solving, customer service, communication, and decision-making skills, along with the ability to work independently in fast-paced and emergency situations, are preferred.\nPHYSICAL REQUIREMENTS\nAbility to safely lift, carry, push, and pull up to 100 pounds. \nAbility to stand, walk, bend, kneel, climb, reach, and work in various weather conditions for extended periods. \nAbility to enter and exit commercial vehicles and operate towing and recovery equipment. \nAbility to sit and drive for extended periods while maintaining alertness. \nAbility to hear, speak, and effectively communicate via radio, telephone, and in-person interactions. \nAbility to work safely in roadside, traffic, emergencies, and recovery environments.\nWORK ENVIRONMENT\nWorks in a fast-paced environment requiring regular exposure to varying weather conditions, traffic hazards, roadside emergencies, accident scenes, and industrial settings. Position requires availability for day, night, weekend, holiday, and on-call assignments, with work performed both independently and as part of a team.\nPERFORMANCE EXPECTATIONS\nProvide safe, professional, and efficient towing, recovery, and roadside services. \nRespond promptly to dispatch assignments and maintain on-call availability as scheduled. \nFollow all company policies, safety standards, and regulatory requirements. \nComplete accurate documentation, inspections, and invoicing in a timely manner. \nMaintain assigned equipment in clean, safe, and service-ready condition. \nDemonstrate professionalism, teamwork, reliability, and excellent customer service always.\nADDENDUM\n Eligibility for Guaranteed Pay\nEmployees must meet and maintain the following requirements to qualify for guaranteed pay:\nHold a valid Class A CDL, clean driving record, DCJS Card, and current DOT Medical Card.\nHave a minimum of one year of commercial vehicle driving experience.\nWork all scheduled shifts, including on-call nights, weekends, and holidays, as assigned.\nMaintain satisfactory performance with no active disciplinary or probationary actions. (Guaranteed pay is suspended during any disciplinary or probationary period.)\nHave no preventable damage claims. (Guaranteed pay is suspended during any damage-related probationary period.)\nMaintain regular attendance. Guaranteed pay may be reduced or suspended during pay periods involving PTO usage or unauthorized absences, as determined by management.\nRemain available for emergency after-hours service calls and reside within reasonable proximity to the assigned service area.\n________________________________________\nGuaranteed Pay Expectations and Additional Duties\nOperators receiving guaranteed pay are expected to work their full assigned schedule and perform all essential job duties. When call volume is low or downtime occurs, operators must promptly notify their supervisor and be available to perform additional duties as assigned.\nAdditional responsibilities may include, but are not limited to:\nShop and Yard Support\nAssist with facility, shop, and yard maintenance.\nPerform basic equipment inspections, minor repairs, preventive maintenance, and material handling.\nSupport site cleanup, organization, and general labor activities.\nGrounds Maintenance\nMaintain company property using lawn and landscaping equipment, including mowers, trimmers, rakes, and shovels.\nFacility Maintenance and Janitorial Duties\nClean and maintain offices, shops, and common areas.\nRemove trash and debris, organize inventory and parts, perform snow removal, and assist with power washing and general upkeep.\nFleet Appearance and Vehicle Detailing\nClean, wash, vacuum, polish, and detail company vehicles and equipment.\nCheck and top off fluid levels, clean engines and interiors, and ensure assigned equipment remains professional and service-ready.\nOperators are expected to demonstrate flexibility, professionalism, and a team-oriented attitude while supporting all operational needs of the company.\nSalary Description\n$80000 - $85000 yr","description_format":"text","description_chars":11631,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Advisory, Valuation & Restructuring"],"lifecycle":[{"event":"open","at":"2026-10-08T20:02:12Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.48,"p_room":0.35,"age_days":34,"expected_fill_days":16,"reasons":["conf:4","win:tail","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":true},"html_url":"https://alion.io/job/valor-website-heavy-duty-operator","json_url":"https://alion.io/job/valor-website-heavy-duty-operator.json","meta":{"generated_at":"2026-10-12T16:28:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26349,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3866649},"rest":"https://alion.io/mcp/rest/get_company?id=3866649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalor-website-heavy-duty-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalor-website-heavy-duty-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalor-website-heavy-duty-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valor-website-heavy-duty-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalor-website-heavy-duty-operator"}]}