Special Transport Driver

Description

POSITION SUMMARY

Perform professional, safe, and efficient towing, recovery, and roadside assistance services for heavy-duty, oversized, specialized, and commercial vehicles using assigned trucks and transport equipment. Operate all vehicles and equipment in compliance with company policies and applicable laws while demonstrating professionalism, dependability, strong communication skills, and a commitment to safety. Take pride in delivering exceptional service as a trusted "Hero of the Highway" while maintaining a positive attitude and dedication to helping others.

ESSENTIAL FUNCTIONS

• Safely transport heavy-duty, oversized, commercial, and specialty vehicles without incident or damage.
• Complete towing, recovery, and transport assignments efficiently and within established timeframes.
• Maintain full compliance with DOT regulations, company policies, permits, and safety standards.
• Accurately complete all required documentation, inspections, logs, and service records.
• Provide professional, courteous, and responsive customer service to clients and stakeholders.
• Protect company equipment through proper operation, inspection, and maintenance practices.
• Effectively communicate with dispatch, customers, law enforcement, and team members to ensure successful job completion.
• Maintain a strong safety record by identifying hazards and following established recovery and transport procedures.
• Respond reliably to emergency, after-hours, and on-call service requests.
• Contribute to a positive team environment through professionalism, dependability, and accountability.
• Preserve the company's reputation by delivering high-quality service and representing the organization professionally at all times.
• Ensure all vehicles, cargo, and equipment are properly secured and transported in accordance with industry standards.

COMPETENCIES

Demonstrate sound judgment and professionalism in stressful, emotional, and emergency situations while making timely and accurate decisions. Effectively apply mathematical skills, follow detailed instructions, manage time and priorities, and achieve performance goals while maintaining safety standards. Maintain a strong commitment to quality, accuracy, and continuous knowledge of heavy vehicle mechanics, towing, recovery, and specialized transport techniques.

Requirements

QUALIFICATIONS

Minimum Qualifications

• Possess correct and valid driver’s license for weight of vehicle assigned
• Live in a geographical area which will allow timely response to calls from home after hours, as required
• Present a clean, and well-groomed appearance
• Demonstrate positive customer service attitude- both to coworkers (internal customers) and customers
• Possess good English verbal communication. Legible handwriting and basic math functionality
• Ability to sit in a vehicle seat for extended periods, significant amount of driving, bending lifting, listening to and responding to radio and phone communications
• Successfully pass drug tests in compliance with company policy and FMCSA Regulations
• Must submit to and pass background check as per company policy and company’s contractual requirements
• Possess basic mechanical aptitude
• Possess a Class A Commercial Driver’s License (CDL)
• Possess a valid DOT Medical Certificate
• Possess or be eligible to apply for a DCJS certification, if required.

Preferred Qualifications: Previous towing experience; prior experience transporting oversized, overweight, high-value, or specialized loads.

PHYSICAL REQUIREMENTS

The physical requirements listed below represent those necessary to safely and effectively perform the essential functions of this position. Reasonable accommodation may be provided for qualified individuals with disabilities.

This position requires regular use of hands and fingers, the ability to grip and operate tools and equipment, and the ability to communicate effectively in person, by radio, and by telephone. Employees must be able to stand, walk, bend, reach, kneel, crouch, crawl, climb, and perform frequent lifting, carrying, pushing, pulling, and twisting motions. The position also requires extended periods of sitting while operating company vehicles and equipment.

Employees must maintain full functional use of both hands, arms, eyes, legs, knees, hips, and back to safely perform job duties.

Physical Tasks

• Lift, carry, move, and position tools, equipment, jacks, batteries, tires, and other materials weighing up to 85 pounds.
• Operate hand tools, power tools, impact wrenches, hydraulic jacks, and towing equipment.
• Install, remove, and secure vehicle wheels, tires, batteries, chains, cables, and towing attachments.
• Crawl under vehicles and work in confined or hard-to-reach areas.
• Push, pull, and maneuver heavy vehicle components and equipment.
• Perform vehicle inspections, minor roadside service, and recovery-related tasks.
• Enter and exit vehicles repeatedly throughout the workday.

WORK ENVIRONMENT

Employees regularly work near moving vehicles, mechanical equipment, and towing machinery. Duties may be performed in roadside, customer, shop, yard, and recovery environments. Exposure to varying weather conditions, vehicle fumes, loud noise, and other environmental conditions may occur. Employees must remain alert to changing traffic, weather, and safety conditions while performing their duties.

PERFORMANCE EXPECTATIONS

• Demonstrate professionalism and ethical conduct.
• Meet quality, productivity, and customer service expectations.
• Follow company policies and safety requirements.
• Work collaboratively.
• Support continuous improvement.
• Maintain dependable attendance.

ADDENDUM

Eligibility for Guaranteed Pay

Employees must meet and maintain the following requirements to qualify for guaranteed pay:

• Hold a valid Class A CDL, clean driving record, DCJS Card, and current DOT Medical Card.
• Have a minimum of one year of commercial vehicle driving experience.
• Work all scheduled shifts, including on-call nights, weekends, and holidays, as assigned.
• Maintain satisfactory performance with no active disciplinary or probationary actions. (Guaranteed pay is suspended during any disciplinary or probationary period.)
• Have no preventable damage claims. (Guaranteed pay is suspended during any damage-related probationary period.)
• Maintain regular attendance. Guaranteed pay may be reduced or suspended during pay periods involving PTO usage or unauthorized absences, as determined by management.
• Remain available for emergency after-hours service calls and reside within a reasonable proximity to the assigned service area.

Guaranteed Pay Expectations and Additional Duties

Operators receiving guaranteed pay are expected to work their full assigned schedule and perform all essential job duties. When call volume is low or downtime occurs, operators must promptly notify their supervisor and be available to perform additional duties as assigned.

Additional responsibilities may include, but are not limited to:

Shop and Yard Support

• Assist with facility, shop, and yard maintenance.
• Perform basic equipment inspections, minor repairs, preventive maintenance, and material handling.
• Support site cleanup, organization, and general labor activities.

Grounds Maintenance

• Maintain company property using lawn and landscaping equipment, including mowers, trimmers, rakes, and shovels.

Facility Maintenance and Janitorial Duties

• Clean and maintain offices, shops, and common areas.
• Remove trash and debris, organize inventory and parts, perform snow removal, and assist with power washing and general upkeep.

Fleet Appearance and Vehicle Detailing

• Clean, wash, vacuum, polish, and detail company vehicles and equipment.
• Check and top off fluid levels, clean engines and interiors, and ensure assigned equipment remains professional and service-ready.

Operators are expected to demonstrate flexibility, professionalism, and a team-oriented attitude while supporting all operational needs of the company.