{"id":1646168,"url":"https://alion.io/job/valsoft-corporation-erp-application-support-ktn","title":"ERP Application Support - KTN","company":{"id":8417,"name":"Valsoft Corporation","domain":"valsoftcorp.com","url":"https://alion.io/company/valsoft-corporation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":35,"ghost_share":0,"stale_share":0.771,"repost_share":0.029,"time_to_fill_p50_days":45,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Beirut, Lebanon"],"countries":["LB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Keystone Engine","optional":false},{"name":"Rest API","optional":false},{"name":"Assembly","optional":true}],"status":"live","first_seen_at":"2026-10-01T23:40:24Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T09:25:12Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Aspire Software is looking for an ERP Technical Support I to join our team in Lebanon.\nHere is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.\nRole Overview\n. Read, maintain, troubleshoot, and extend code within Keystone's Rocket UniVerse and MultiValue ERP applications.\n· Lead technical discovery for complex requests by examining the customer's workflow, data, existing systems, constraints, and definition of success.\n· Own technical delivery from early prototype or proof of concept through design, development, testing, production rollout, stabilization, and customer adoption.\n· Investigate complex application behavior and data issues across code, database structures, business rules, interfaces, and operational processes.\n· Design and build reliable integrations with third-party systems using REST APIs, web services, secure file exchange, imports, exports, and other appropriate methods.\n· Develop practical modernization approaches that improve maintainability, interoperability, security, and user experience without disrupting critical customer operations.\n· Make sound tradeoffs among scope, speed, quality, maintainability, and customer impact, identifying risks and blockers early enough to protect delivery.\n· Work directly with product and support staff, and at times with customers, to understand business needs and turn them into clear technical solutions.\n· Create diagnostic utilities, conversion programs, data corrections, and repeatable automation for support and implementation needs.\n· Review production issues, determine root causes, implement durable fixes, and communicate technical findings in language that non-developers can understand.\n· Use AI-assisted development tools responsibly to accelerate investigation, code comprehension, prototyping, documentation, and testing while carefully validating accuracy and security.\n· Document code, integrations, data structures, and operating procedures so that knowledge is shared across the team.\n· Convert successful customer-specific solutions into reusable components, utilities, deployment patterns, and playbooks where practical.\n· Bring field feedback to product and development discussions so recurring customer needs can influence application priorities and roadmaps.\n· Provide technical guidance and collaborate with other developers and analysts on design, testing, deployment, and support.\nRequirements\nRead, maintain, troubleshoot, and extend code within Keystone's Rocket UniVerse and MultiValue ERP applications.\nLead technical discovery for complex requests by examining the customer's workflow, data, existing systems, constraints, and definition of success.\nOwn technical delivery from early prototype or proof of concept through design, development, testing, production rollout, stabilization, and customer adoption.\nInvestigate complex application behavior and data issues across code, database structures, business rules, interfaces, and operational processes.\nDesign and build reliable integrations with third-party systems using REST APIs, web services, secure file exchange, imports, exports, and other appropriate methods.\nDevelop practical modernization approaches that improve maintainability, interoperability, security, and user experience without disrupting critical customer operations.\nMake sound tradeoffs among scope, speed, quality, maintainability, and customer impact, identifying risks and blockers early enough to protect delivery.\nWork directly with product and support staff, and at times with customers, to understand business needs and turn them into clear technical solutions.\nCreate diagnostic utilities, conversion programs, data corrections, and repeatable automation for support and implementation needs.\nReview production issues, determine root causes, implement durable fixes, and communicate technical findings in language that non-developers can understand.\nUse AI-assisted development tools responsibly to accelerate investigation, code comprehension, prototyping, documentation, and testing while carefully validating accuracy and security.\nDocument code, integrations, data structures, and operating procedures so that knowledge is shared across the team.\nConvert successful customer-specific solutions into reusable components, utilities, deployment patterns, and playbooks where practical.\nBring field feedback to product and development discussions so recurring customer needs can influence application priorities and roadmaps.\nProvide technical guidance and collaborate with other developers and analysts on design, testing, deployment, and support.","description_format":"text","description_chars":4935,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-10-01T23:40:24Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.572,"p_room":0.9,"age_days":19,"expected_fill_days":45,"reasons":["conf:1","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/valsoft-corporation-erp-application-support-ktn","json_url":"https://alion.io/job/valsoft-corporation-erp-application-support-ktn.json","meta":{"generated_at":"2026-10-21T09:32:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13467,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8417},"rest":"https://alion.io/mcp/rest/get_company?id=8417"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalsoft-corporation-erp-application-support-ktn"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalsoft-corporation-erp-application-support-ktn"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalsoft-corporation-erp-application-support-ktn"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valsoft-corporation-erp-application-support-ktn\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalsoft-corporation-erp-application-support-ktn"}]}