{"id":1180182,"url":"https://alion.io/job/valsoft-corporation-software-support-specialist-2","title":"Software Support Specialist","company":{"id":8417,"name":"Valsoft Corporation","domain":"valsoftcorp.com","url":"https://alion.io/company/valsoft-corporation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":50,"ghost_share":0,"stale_share":0.78,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Winnipeg, Canada"],"countries":["CA"],"hiring_countries":["IN","BR","CA","ZA"],"hiring_countries_total":4,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":58000,"period":"year","method":"role_seniority_country_cell","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ASP.NET Core","optional":false},{"name":"Windows","optional":false},{"name":"C#","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-24T13:34:36Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-26T01:08:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.\nAs a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks. Responsibilities\nProvide customer support for deployment and usage-related software issues\nResolve and troubleshoot software problems using custom internal ticketing tools\nCollaborate with development and QA teams on issue resolution\nAuthor and maintain knowledge base articles on common service issues\nManage multiple support projects with attention to detail\nCommunicate effectively with customers and internal teams\nRequirements\nRequired Qualifications\nEntry-level experience in technical support or customer-facing roles\nHigh School Diploma or equivalent\nStrong verbal and written technical communication skills\nProficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)\nDemonstrated customer service and problem-solving abilities Preferred Qualifications\nExperience with SQL Server and database management\nAbility to build consultative relationships with customers and resellers\nComfort with public speaking and presentations\nSelf-starter with strong organizational skills\nCriminal Background Check Required","description_format":"text","description_chars":2071,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-09-24T13:34:36Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":53,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/valsoft-corporation-software-support-specialist-2","json_url":"https://alion.io/job/valsoft-corporation-software-support-specialist-2.json","meta":{"generated_at":"2026-09-26T01:50:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1834,"day_limit":5000,"remaining_today":3166,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}