{"id":4266663,"url":"https://alion.io/job/valsoft-corporation-technical-account-manager-2","title":"Technical Account Manager","company":{"id":8417,"name":"Valsoft Corporation","domain":"valsoftcorp.com","url":"https://alion.io/company/valsoft-corporation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":80,"open_postings":37,"ghost_share":0,"stale_share":0.784,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":60000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-11-13T16:42:53Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T16:42:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Vocantas\nVocantas provides workforce engagement and communication solutions for organizations where responsiveness and reliability are critical. Its platform helps customers improve staff communication, automate scheduling and outreach workflows, and increase operational efficiency. Vocantas supports organizations across North America in streamlining their processes and improving the experience for their staff and the people they serve.\nVocantas is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages.\nThe Opportunity\nVocantas is looking for a Technical Account Manager to make sure our customers succeed after they buy, partnering with the Account Executive who owns each account. This role blends hands-on support, adoption strategy and product expertise. You’ll triage and resolve customer issues, work with internal teams to move them forward, present insights at QBRs, and identify opportunities to expand.\nYou’ll also have an opportunity to improve how the team operates by spotting gaps, suggesting practical solutions, and helping build stronger customer success processes as the organization evolves.\nLocation: Canada (remote)\nWhile we aim to keep to regular business hours, this role requires the flexibility to support customers outside those hours, and across time zones, when urgent issues arise.\nThe salary for this role is $60,000-75,000 per year, plus an annual performance bonus and an uncapped expansion incentive. Final compensation will be determined based on experience, skills, and qualifications.\nWhat You’ll Own\nCustomer Support\nAct as the first point of contact when customers in your portfolio experience an issue or need assistance. \nTroubleshoot and resolve support tickets, bringing in Support, Product or Engineering when an issue needs their expertise. \nManage customer escalations and sensitive situations with clear communication and consistent follow-through. \nTriage, Prioritization & Internal Communication\nTriage and prioritize customer issues and activities across your portfolio to meet service commitments. \nWork with Support, Product and Engineering on complex issues, providing the context needed to move them toward resolution, and keep customers informed throughout. \nTrack customer commitments, open action items, and internal follow-ups through to completion. \nEngagement & Adoption Strategy\nLead onboarding activities for Enterprise customers, including milestone planning, progress tracking, and adoption support. \nBuild strong customer relationships through proactive communication, regular engagement, and a clear understanding of each customer’s needs. \nIdentify at-risk accounts early through customer feedback, usage trends, and engagement patterns, and proactively drive recovery plans. \nQBRs & Account Strategy\nPartner with the Account Executive on structured Quarterly Business Reviews (QBRs) focused on customer outcomes, adoption, and future priorities. \nPresent usage and value insights, and follow through on the action items that come out of each review. \nExpansion & Renewals\nIdentify expansion opportunities across your accounts and support the Account Executive through to close. \nSupport renewal conversations with insight into account health, risks and value delivered. \nProduct Expertise & Continuous Improvement\nDevelop deep expertise in the Vocantas platform and serve as a trusted advisor, guiding customers on best practices and training them to get the most out of the product. \nLook for gaps, inefficient processes, or recurring customer issues and bring forward practical solutions to improve how the team works. \nCollaborate closely with Product, Engineering, Support, and Sales to address customer needs and improve the overall customer experience. \nContribute to the development of customer success processes, playbooks, and AI-supported workflows. \nWhat We’re Looking For\n3-5 years of experience in Technical Account Management, Customer Success, or a similar customer-facing role within a B2B SaaS environment. \nExceptional written and verbal communication skills, with the confidence to work with customers by email and phone, lead meetings, and deliver training. \nComfortable troubleshooting and resolving a range of technical issues, and knowing when to bring in other teams. \nAbility to triage and prioritize competing customer issues and activities. \nExperience managing customer relationships, escalations, and onboarding and adoption initiatives. \nComfortable presenting data and insights to customer stakeholders. \nExperience identifying expansion opportunities and supporting a sales partner through to close. \nAbility to learn a product deeply and become a trusted advisor to customers. \nAn AI-first approach to your work: you look for ways AI and automation can make you faster, sharper and more scalable, and you bring those ideas to the team. \nStrong project management and organizational skills, with the ability to manage multiple priorities at once. \nExperience working cross-functionally with Product, Engineering, Support, and Sales teams. \nA proactive, solution-oriented mindset: you notice what is not working, bring forward ideas, and follow through on improvements. \nStrongly Preferred\nExperience serving customers in healthcare, public sector or manufacturing. \nExperience using platforms such as Salesforce and Jira. \nExperience working within organizations where processes and tooling are actively evolving. \nWhy Vocantas?\nMake a visible impact: join a small team where your decisions, ideas, and improvements can directly influence the customer experience. \nOwn the customer relationship: become the person your accounts rely on, from ongoing partnership and guidance to solving day-to-day issues. \nWork closely across the business: collaborate directly with Product, Engineering, Support, and Sales to get customers the answers and outcomes they need. \nHelp improve how the team works: identify what could work better and have a meaningful role in shaping processes, playbooks, and tools. \nEntrepreneurial Energy: No two days look the same. You’ll work on meaningful problems with real business impact. \nHigh Autonomy, High Impact: Own your work from Day 1 in a team that trusts you to deliver. \nLearning-Driven Culture: A continuous improvement mindset across product, process, and people. \nJoin Us\nJoin Vocantas and become a trusted partner to our customers while solving real problems and helping us continuously improve how we support them.\nWe use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process. \nFluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. \n#Vocantas","description_format":"text","description_chars":7264,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-11-13T16:42:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":45,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-13T20:32:33Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/valsoft-corporation-technical-account-manager-2","json_url":"https://alion.io/job/valsoft-corporation-technical-account-manager-2.json","meta":{"generated_at":"2026-11-13T20:32:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8417},"rest":"https://alion.io/mcp/rest/get_company?id=8417"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvalsoft-corporation-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvalsoft-corporation-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvalsoft-corporation-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valsoft-corporation-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvalsoft-corporation-technical-account-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4266663}},{"tool":"search_jobs","arguments":{"company":"valsoftcorp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4266663},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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