{"id":3912770,"url":"https://alion.io/job/valtech-l2-support-engineer","title":"L2 Support Engineer","company":{"id":8990,"name":"Valtech","domain":"valtech.com","url":"https://alion.io/company/valtech","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Chef","optional":false},{"name":"GitHub Actions","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"AWS","optional":true},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"Dynatrace","optional":true},{"name":"GCP","optional":true},{"name":"GitLab","optional":true},{"name":"Grafana","optional":true},{"name":"Incident Management","optional":true},{"name":"JavaScript","optional":true},{"name":"Jenkins","optional":true},{"name":"New Relic","optional":true},{"name":"Prometheus","optional":true},{"name":"React.js","optional":true}],"status":"live","first_seen_at":"2026-11-06T02:11:24Z","employer_posted_date":null,"last_verified_at":"2026-11-06T02:11:24Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Why Valtech? We’retheexperience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.\nThe opportunityAt Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.\nWe are proud of:\nThe work we do and the innovation we drive\n\nOur values of share, care and dare\n\nA workplace culture that fosters creativity, diversity and autonomy\n\nOur borderless, global framework, which enables seamless collaboration\n\nThe role As a Site Reliability Engineer, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 2 or more years of experience, a growth mindset and a drive to make a lasting impact.\nAt Valtech, we design, build and run large-scale global data, experience and commerce platforms together with our clients. These platforms connect services from many vendors and increasingly include AI-enabled components. Site Reliability Engineering is at the core of how we manage them. As an SRE, you act as the bridge between software development and operations. You help delivery teams ship stable software quickly, anticipate instability and improve the reliability of the systems we manage. You will join a team of SREs of various levels, act as an escalation point for associate SREs and be backed up by your senior colleagues. You will work with multidisciplinary delivery teams in a DevOps way of working that keeps everyone focused on what happens in production.\nYou will thrive in this role if you are:\nA curious problem solver who challenges the status quo\n\nA collaborator who values teamwork and knowledge-sharing\n\nExcited by the intersection of technology, creativity and data\n\nExperienced in Agile methodologies and consulting (a plus)\n\nRole responsibilities\nMaintain systems for observability\n\nAdjust and maintain SLOs\n\nParticipate in and facilitate incident resolution, including on-call duty (maximum of one week-long shift per month)\n\nWork on proactive improvements that increase the reliability of the managed platforms\n\nWork with teams to assess anticipated or manifested failure scenarios and define possible mitigations\n\nHelp create runbooks to remediate or prevent failure scenarios\n\nReduce work that does not add value\n\nMust have qualificationsTo be considered for this role, you must meet the following essential qualifications:\n\n2 or more years of experience as a DevOps Engineer, Support Engineer or Site Reliability Engineer\n\nKnowledge of Site Reliability Engineering principles and experience working with SLOs\n\nExperience resolving severe incidents on high-impact platforms\n\nScripting skills and experience automating moderately complex processes\n\nFamiliarity with automation systems such as GitHub Actions, Azure DevOps, Ansible or Chef\n\nUpper-intermediate English level (at least B2), written and spoken\n\nNice to have qualifications \nExperience with React.js. We are seeing more full-stack opportunities and want to grow the team in that direction\n\nIncident management experience on a production environment of a public-facing online service with high business value and high traffic, in a 24x7 setup\n\nExperience with commerce platforms\n\nExperience working in corporate environments\n\nExperience with international, on-shore and off-shore teams\n\nBasic knowledge of serverless services in one or more public cloud providers (AWS, Azure, GCP)\n\nExperience with monitoring and APM systems such as Datadog, New Relic, Dynatrace, Prometheus or Grafana\n\nExperience with pipelining tools such as GitHub Actions, Azure DevOps, GitLab or Jenkins\n\nFamiliarity with Docker\n\nA solution mindset and a desire to help your colleagues\n\nIf you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.\nCommitment to reaching all kinds of peopleWe design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.\nThe benefits Beyond a competitive compensation package, we offer:\n\nFlexibility, with remote and hybrid work options (country-dependent)\n\nCareer advancement, with international mobility and professional development programs\n\nLearning and development, with access to cutting-edge tools, training and industry experts\n\nOur benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.\nYour application processOnce you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.\n⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses.\nWe are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.\nAbout ValtechValtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.\nAt the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.\nAt Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.\nAre you ready to create what’s next? Join us.\nOriginally posted on Himalayas","description_format":"text","description_chars":6466,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities","Hybrid work","Professional development"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","CMS & Digital Experience Platforms","IT Consulting & Digital Transformation","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-11-07T08:30:15Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Positions approved through LMIA in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"High Wage; Global Talent Stream","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0},{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":36,"reasons":["seen:1","win:early"],"computed_at":"2026-11-07T09:36:21Z"},"pay":null,"html_url":"https://alion.io/job/valtech-l2-support-engineer","json_url":"https://alion.io/job/valtech-l2-support-engineer.json","meta":{"generated_at":"2026-11-07T09:36:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8990},"rest":"https://alion.io/mcp/rest/get_company?id=8990"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvaltech-l2-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvaltech-l2-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvaltech-l2-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/valtech-l2-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvaltech-l2-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3912770}},{"tool":"search_jobs","arguments":{"company":"valtech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3912770},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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