{"id":3879319,"url":"https://alion.io/job/valtech-salesforce-service-cloud-developer","title":"Salesforce Service Cloud - Developer","company":{"id":8990,"name":"Valtech","domain":"valtech.com","url":"https://alion.io/company/valtech","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apex","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"Least Privilege","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"MuleSoft","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-11-06T17:19:53Z","employer_posted_date":null,"last_verified_at":"2026-11-06T17:19:53Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Why Valtech We're the experience innovation company - a trusted partner to the world's most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.\n\nThe opportunity\n\nAt Valtech, you'll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.\n\nWe Are Proud Of\n\nThe work we do and the innovation we drive \nOur values of share, care and dare \nA workplace culture that fosters creativity, diversity and autonomy \nOur borderless, global framework, which enables seamless collaboration \n\nThe role \n\nThe Role \n\nSeeking a Salesforce professional with 6+ years of experience and strong, recent hands-on expertise in Service Cloud. The role owns day-to-day technical implementation, development, troubleshooting, integrations, performance, security, and production support. The candidate will work directly with customer stakeholders and delivery teams, provide technical direction, and communicate progress, risks, and solutions proactively.\n\nA curious problem solver who challenges the status quo \nA collaborator who values teamwork and knowledge-sharing \nExcited by the intersection of technology, creativity and data \nExperienced in Agile methodologies and consulting (a plus) \n\nKey Responsibilities\n\nService Cloud Implementation\n\nDesign, configure, develop, and support end-to-end case lifecycle processes: case creation, classification, prioritization, assignment, investigation, escalation, resolution, and closure.\nImplement Case Management features including record types, page layouts, queues, assignment rules, auto-response rules, escalation rules, case teams, parent/child cases, and reassignment scenarios.\nConfigure Email-to-Case and Web-to-Case, email threading, routing, attachment handling, and exception scenarios.\nImplement Omni-Channel routing, presence statuses, service channels, queues, capacity, and skills-based routing where required.\nCustomize Service Console with workspace tabs, utility items, macros, quick text, split views, and agent productivity features.\nConfigure Salesforce Knowledge, article lifecycle, data categories, publishing, visibility, and agent/customer access.\nImplement Entitlements, Milestones, Business Hours, SLA tracking, warning actions, pause/resume logic, and breach escalations.\nSupport Experience Cloud self-service, CTI/telephony, chat, messaging, and other service channels when in scope.\nHands-on Development and Automation\nBuild and troubleshoot Apex classes/triggers, Lightning Web Components (LWC), SOQL/SOSL, Batch/Queueable/Schedulable Apex, and platform-event processing.\nDevelop record-triggered, screen, scheduled, and autolaunched Flows; diagnose recursion, fault paths, order-of-execution conflicts, and Flow/Apex interactions.\nChoose appropriately between configuration, Flow, Apex, and LWC; implement bulk-safe patterns, robust exception handling, maintainable code, and meaningful unit tests.\nRemain actively involved in coding, debugging, code reviews, defect resolution, and technical implementation; this is not a coordination-only role.\n\n Integrations, Performance and Reliability\n\nDesign and troubleshoot REST/SOAP API integrations with enterprise systems, CTI/contact-centre platforms, ERP, order management, identity, and knowledge systems.\nUse secure authentication such as OAuth and Named Credentials/External Credentials where supported; manage API limits, timeouts, retries, idempotency, data mapping, and partial failures.\nApply asynchronous patterns, platform events, Change Data Capture, or MuleSoft/middleware where appropriate; provide traceable logging, monitoring, and reconciliation.\nDiagnose slow transactions, failed jobs, record locking, high-volume case processing, inefficient queries, and agent response-time issues using debug logs and platform monitoring tools.\nOptimize Apex, SOQL, Flow, data access, and asynchronous processing for governor limits, bulk updates, concurrency, scalability, and large data volumes.\n\nSecurity, Testing and Release\n\nApply least-privilege access using profiles, permission sets/groups, roles, org-wide defaults, sharing rules, queues, and field-level security.\nFollow secure coding practices, enforce CRUD/FLS and record-access checks, secure integrations, and protect sensitive customer/case data.\nCollaborate with QA on functional, integration, regression, bulk-data, and exception-path testing across case routing, SLAs, email, automation, and integrations.\nUse Git/version control, pull requests, CI/CD and release processes; resolve deployment dependencies and support smoke testing, production incidents, root-cause analysis, and corrective actions.\n\n Customer-Facing Technical Leadership\n\nAct as a dependable technical contact for customer engineering teams, service owners, product owners, and delivery stakeholders.\nProactively communicate progress, estimates, risks, blockers, dependencies, incidents, and technical decisions; raise concerns early with impact and recommended options.\nLead technical discussions, requirement clarifications, solution walkthroughs, defect triage, and root-cause analysis in clear language for technical and non-technical audiences.\nOwn the technical design for the team's deliverables, and assign and break down requirements into clear technical tasks for the team to complete.\nWork closely with Solution Architects, translating solution designs into implementable technical designs and tasks, and escalating design risks or constraints early.\nConduct code reviews and support Senior and Intermediate developers on the team through technical guidance, troubleshooting help, and coaching on best practices.\nReview deliverables, coordinate with BA/QA/DevOps/integration teams, and maintain technical documentation.\n\nRequired Skills And Experience\n\n6+ years of Salesforce development/implementation experience, with substantial practical Service Cloud delivery experience.\nStrong Service Cloud knowledge: Case Management, Omni-Channel, Email-to-Case, Service Console, Knowledge, Entitlements, Milestones, queues, assignment, and escalation.\nStrong hands-on Apex, SOQL/SOSL, LWC, Flow, asynchronous processing, testing, and debugging skills.\nProven integration troubleshooting, performance tuning, governor-limit management, bulkification, Salesforce security, and secure coding experience.\nExperience with deployments, version control, CI/CD, production support, and cross-functional delivery.\nExcellent verbal and written communication; confident in customer-facing technical discussions, proactive escalation, and end-to-end ownership.\n\nCertifications\n\nPreferred: Salesforce Certified Service Cloud Consultant and Platform Developer I. Platform Developer II is strongly desirable; Administrator/Advanced Administrator and relevant integration or architecture credentials are an advantage. Certifications should be current/verifiable where applicable and must be supported by real implementation experience.\n\nCommitment to reaching all kinds of people\n\nWe design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we're intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we're creating a more equitable Valtech for all.\n\nThe Benefits\n\nThis is a fultime position based in Bengaluru.\n\nBeyond a Competitive Compensation Package, We Offer\n\nFlexibility, with remote and hybrid work options (country-dependent) \nCareer advancement, with international mobility and professional development programs \nLearning and development, with access to cutting-edge tools, training and industry experts \n\nOur benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.\n\nYour application process\n\nOnce you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.\n\n Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com.\n\nWe are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.\n\nAbout Valtech\n\nValtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.\n\nAt the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L'Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.\n\nAt Valtech, we don't just talk about transformation. We make it happen. 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