Xstore L2 analyst (24*7)

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. 

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. 

We are proud of: 

• The work we do and the innovation we drive  
• Our values of share, care and dare  
• A workplace culture that fosters creativity, diversity and autonomy  
• Our borderless, global framework, which enables seamless collaboration  

The Role  

As an Xstore L2 Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 3+ years of experience, a growth mindset and a drive to make a lasting impact. 

You will thrive in this role if you are: 

• A curious problem solver who challenges the status quo 
• A collaborator who values teamwork and knowledge-sharing 
• Excited by the intersection of technology, creativity and data 
• Experienced in Agile methodologies and consulting (a plus) 

Technical Skills

• Oracle Retail Xstore POS ==> Strong hands-on support experience on Xstore v23+ (Java-based framework)
• Xcenter / Xstore Office==> Understanding of back-office integration and store configuration
• Troubleshooting ==> Log analysis, debugging, performance tuning
• Deployment Tools ==> Jenkins, Git
• Database ==> Oracle / SQL Server proficiency
• OS & Environments ==> Windows, Xstore, Xenvironment, Xservices
• Retail Domain ==> Store operations, POS transactions lifecycle

Scope of Work

1) Provide technical support for Xstore POS systems, handling escalated technical incidents and ensuring timely resolution within Service Level Agreements (SLAs).

2) Handle incident tickets requiring functional & basic technical investigation while adhering to ITIL standards and workflows.

3) Assist in the configuration and maintenance of Xstore systems, including new store setup, performing version upgrades and patches.

4) Monitor system performance and proactively address any degradation or technical issues.

5) Coordinate with different stakeholders and internal teams, providing periodic communication

6) Work closely with L3 support, DevOps & Development teams to resolve production issues and support new store deployment activities.

7) Develop and maintain user guides, knowledge base articles, and Standard Operating Procedures (SOPs) for support teams

Nice-to-Have Skills

Experience with ORPOS/Xstore Office Cloud or SaaS deployments

Knowledge of Oracle Retail Merchandising Suite (RMS/RPM/RIB)

Certifications (Preferred)

Oracle Retail POS Certifications (if available)

ITIL Foundation (for support environments)

Soft Skills

Strong communication with cross-functional teams

Customer-focused and efficient in high-pressure operational environments

Analytical mindset with proactive problem-solving

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. 

Commitment to reaching all kinds of people 

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site  to see how we’re creating a more equitable Valtech for all. 

 The Benefits  

This is a Full-Time position based in Bengaluru.

Beyond a competitive compensation package, we offer: 

• Flexibility, with hybrid work options (country-dependent) 
• Learning and development, with access to cutting-edge tools, training and industry experts.

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process. 

  Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. 

Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. 

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know. 

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world. 

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more. 

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate. 

Are you ready to create what’s next? Join us.