{"id":1296471,"url":"https://alion.io/job/valuation-research-technical-support-analyst","title":"Technical Support Analyst","company":{"id":2484317,"name":"Valuation Research","domain":"valuationresearch.com","url":"https://alion.io/company/valuationresearch","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Milwaukee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":223},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-18T20:20:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-26T13:47:26Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About VRC:\nVRC is a full-service, independent, global valuation firm that focuses exclusively on valuation and advisory services. Since 1975, we have delivered valuation and financial opinions for M&A transactions and the financial and tax reporting requirements of Fortune 500 companies, private equity firms and their portfolio companies, and more. We welcome you to learn moreabout us.\nAbout this role:\nWe are seeking a Technical Support Analyst under the direction of the IT Director, to develop, configure, maintain, support, and optimize end-user systems, while maintaining security governance on all devices in accordance with regulatory policies.This includes Windows 11, Azure, Entra, and desktop applications. The Technical Support Analyst is also responsible for frontline helpdesk support and rotating on-call responsibilities.\nThis position is based in Milwaukee; periodic travel to the office may be required on an as-needed basis.\nWhat you will do:\nSpecific functions include, other duties may be assigned:\nWork with the IT Team to meet department goals, priorities, and initiatives\nRepresent the IT Team with customers, peers, co-workers, and partners\nAdvise coworkers, consultants, and customers on operations and security\nAdminister daily infrastructure/desktop support, including change management requests, monitoring, and service requests\nPerform maintenance on workstations\nTroubleshoot customer support with desktop, and applications errors\nMonitor Help Desk queue, complete tickets and requests thoroughly and on a timely basis, and escalate issues as needed\nMonitor and maintain service performance, including installation, upgrade, administration, troubleshooting, and planning enhancements for end user systems\nDocument configuration and all changes, standard operation procedures, licensing, and contracts to achieve compliance with IT policies and procedures\nFollow Computer Life Cycle Management Policy, Deploy new user hardware/software packages\nDemonstrate learning agility by enhancing technical knowledge through continued education and research\nUse multiple media platforms to include video conferencing, telecommunications, email and multiple application and enterprise software systems by way of a laptop or computer\nWork in conference rooms, meeting rooms and other meeting room facilities utilized to conduct meetings and gatherings of staff (reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions)\nThis position will have an on-call responsibility that it will share with the IT Team\nWhat you will need:\n3-5 years of experience in a technical support or information systems position required\nStrong experience with Microsoft systems\nExperience with Microsoft Intune and Entra\nExperience in Microsoft hybrid environments\nExperience with Office 365 Administration\nExperience with Cloud Services and Infrastructure using Azure\nHighly skilled at customer support, incident identification and problem solving\nSkilled at analyzing and interpreting technical documents, procedures, and regulations\nExcellent verbal, people skills, and the ability to work well in a team environment\nExcellent written communication skills and detail-oriented and accurate\nStrong working as a part of a team and independently, prioritize workload and perform duties under deadlines\nDemonstrated solution-oriented mindset, forward-thinking and creative problem solving with high ethical standards and a positive professional image\nAssociate or bachelor’s degree in information systems, application support, databases or other applicable fields preferred\nCurrent authorization to work in the United States without the need for visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, O-1, I-485J portability, etc.\nWhat we offer you:\nCompetitive bonus program\nMedical/Dental/Vision insurance, Life Insurance, Disability, Health Savings Account, Dependent Care Reimbursement, Commuter Benefits, 401k match program, and voluntary insurance options\nGenerous time off/flexible work arrangements\nReimbursement for admission fees and study material for professional designations\nGrowth - VRC is growing, and so can your career\nFor more information on our various benefit offerings visitour Careers page\nOur Commitment to Diversity & Inclusion:\nVRC is an equal opportunity employer committed to creating a diverse team. We are committed to diversity, inclusion, and the equitable treatment of our colleagues, the communities in which we live and work, and our clients. We value creating and working within a team-based environment where each person’s talent, ideas, opinions, and expertise are respected. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with VRC are asked to email .","description_format":"text","description_chars":5003,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible schedule","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Financial Advisory, Valuation & Restructuring"],"lifecycle":[{"event":"open","at":"2026-09-26T09:22:46Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":9,"expected_fill_days":42,"reasons":["conf:39","win:early"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/valuation-research-technical-support-analyst","json_url":"https://alion.io/job/valuation-research-technical-support-analyst.json","meta":{"generated_at":"2026-09-29T05:08:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4912,"day_limit":5000,"remaining_today":88,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}