{"id":2069527,"url":"https://alion.io/job/value8-technical-field-support-evergreen-requisition-2","title":"Technical Field Support – Evergreen Requisition","company":{"id":705376,"name":"Value8","domain":"value8.com","url":"https://alion.io/company/value8","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kenya"],"countries":["KE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":52000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":242},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-08T03:29:38Z","employer_posted_date":null,"last_verified_at":"2026-10-08T03:29:38Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"IT Jobs, Value8 Group Jobs. Technical Field Support Officer supporting the deployment, installation and maintenance of hardware-dependent solutions across multiple sites, requiring a degree in Information Technology, Computer Science or Telecommunications and 3-5 years experience in technical support or technology deployment, in a technology deployment environment, on-site role.\n\nAbout the Job\n\nThe Technical Field Support Officer will support the rollout, installation, configuration, maintenance, and technical support of a hardware-dependent solution across multiple sites. The role is responsible for ensuring that deployed hardware, peripheral equipment, connectivity components, and related systems are operational, properly maintained, and supported throughout the implementation and post-deployment support period. The analyst will provide hands-on field support, troubleshoot technical issues, train users, maintain asset records, coordinate with vendors and site teams, and ensure that service disruptions are resolved promptly and professionally.\n\nKey Responsibilities\n\nHardware Deployment and Site Installation\n\nSupport the deployment, installation, configuration, testing, and commissioning of hardware devices at assigned sites.\n\nConduct pre-deployment checks to confirm site readiness, including power, connectivity, space, security, and user availability.\n\nInstall and configure project hardware, including computers, tablets, printers, scanners, biometric devices, routers, switches, power backup units, and other approved equipment.\n\nEnsure all installed devices are tested, tagged, documented, and handed over in line with approved procedures.\n\nSupport hardware movement, relocation, replacement, and retrieval during the rollout and operational support phases.\n\nTechnical Support and Maintenance\n\nProvide first-line and second-line technical support to users and site teams.\n\nDiagnose and resolve hardware faults, connectivity issues, peripheral failures, power-related problems, and user-reported incidents.\n\nCarry out routine preventive maintenance to ensure deployed equipment remains functional, secure, and reliable.\n\nCoordinate repairs, replacements, warranty claims, and vendor support for faulty or defective equipment.\n\nEscalate unresolved technical issues to the appropriate internal teams or external service providers.\n\nUser Support and Training\n\nProvide hands-on guidance to users on proper operation of deployed devices and related systems.\n\nTrain users on basic troubleshooting, safe handling of equipment, care of devices, and reporting procedures.\n\nPrepare simple user guides, support notes, checklists, and frequently asked questions where required.\n\nPromote responsible use, safeguarding, and accountability for deployed hardware.\n\nAsset Management and Documentation\n\nMaintain an accurate register of all hardware, accessories, spares, consumables, and assigned equipment.\n\nRecord serial numbers, site locations, assigned users, deployment dates, maintenance history, and equipment status.\n\nPrepare installation reports, site visit reports, maintenance reports, incident logs, and handover documentation.\n\nSupport audits, asset verification, stock reconciliation, and reporting on deployed equipment.\n\nConnectivity, Power, and Field Operations Support\n\nSupport basic network setup and troubleshooting, including routers, switches, access points, modems, LAN, Wi-Fi, and internet connectivity.\n\nLiaise with network providers, site representatives, and technical teams to resolve connectivity challenges.\n\nIdentify and report power-related issues affecting hardware performance, including unstable power, lack of backup, cabling risks, or surge protection gaps.\n\nParticipate in nationwide field visits and provide technical feedback to improve rollout planning and support processes.\n\nCompliance, Security, and Quality Assurance\n\nEnsure installations comply with approved technical standards, security requirements, and project procedures.\n\nSupport basic device security measures, including password controls, access restrictions, updates, endpoint protection, and safe handling of data.\n\nReport equipment misuse, loss, theft, damage, tampering, or unauthorized relocation.\n\nConduct post-installation checks to confirm that sites are fully operational and ready for service delivery.\n\nSkills\n\nStrong troubleshooting and problem-solving ability.\n\nGood communication and user-support skills\n\nHigh attention to detail in documentation and asset tracking.\n\nCompetencies\n\nAbility to work independently in field environments.\n\nAbility to train and support non-technical users.\n\nIntegrity, accountability, and professionalism.\n\nWillingness to travel extensively across the country.\n\nAbility to work flexible hours during rollout, maintenance, or emergency support periods. \n\nQualifications\n\nA degree in Information Technology, Computer Science, Computer Engineering, Telecommunications, Electrical/Electronic Engineering, or a related field.\n\nAt least 3-5 years’ experience in technical support, hardware maintenance, field operations, IT support, or technology deployment.\n\nPractical experience supporting hardware-dependent solutions across multiple sites.\n\nExperience in large-scale rollout projects, government systems, access control systems, biometric systems, POS systems, field service operations, or distributed technology environments will be an added advantage.\n\nRelevant professional certifications (e.g. CompTIA A+, Network+, CCNA, Microsoft certification, ITIL Foundation, or equivalent will be an added advantage\n\nCloses On December 31st, 2026\n\nHow to Apply\n\nClick Here to 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