{"id":3440179,"url":"https://alion.io/job/vam-systems-it-end-user-support-banking","title":"IT End User Support Banking","company":{"id":5803,"name":"VAM Systems","domain":"vamsystems.ae","url":"https://alion.io/company/vamsystems","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":["AE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Kaspersky","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-29T00:00:00Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"We are currently looking for IT End User Support for our UAE operations with the following terms & conditions.\nTechnical Skills \nWindows OS administration configuration imaging and troubleshooting Banking applications & customer service familiarity Microsoft 365\nadministration Active Directory & server administration Basic networking (TCP/IP DNS DHCP switches Wi-Fi) Printer/peripheral support \nEndpoint management (Intune Kaspersky Defender or equivalent).\nCore Competencies \nWillingness to work rotational shifts on-call and emergency response excellent customer service and communication strong troubleshooting and\nanalytical ability works independently and under pressure team collaboration and accountability attention to detail and time management.\nKey Responsibilities \nProvide onsite/remote support for desktops laptops printers mobiles peripherals meeting rooms/AV and Teams Rooms; resolve hardware software OS application and connectivity issues within SLA.\nAct as first point of contact via phone email walk-ins and ticketing; log troubleshoot and escalate incidents as needed.\nSupport banking operations and applications across branches head office contact center corporate functions VIP users and senior management in line with security and audit requirements.\nManage users/permissions in Active Directory and Microsoft 365 (Intune Exchange); support Outlook Teams OneDrive SharePoint; handle password resets mailbox support onboarding/offboarding and workstation setup.\nPerform basic LAN/WAN/Wi-Fi/VPN troubleshooting switch port activation and structured cabling support; escalate complex infrastructure issues.\nMaintain IT asset/license inventory conduct audits and coordinate replacement disposal and warranty claims.\nLog/track tickets via the ITSM tool maintain knowledge base articles identify recurring issues and support IT projects office moves and deployments.\nAvailable for weekend/after-hours rotational shift and on-call support as required by operational and project needs.\nTerms and conditions\nJoining time frame: Immediate\n\nAdditional Information: \nTerms and conditions: \nJoining time frame: maximum 4 weeks\n\nRemote Work: \nNo\n\nEmployment Type: \nFull-time","description_format":"text","description_chars":2185,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Arab Emirates","iso":"AE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-29T05:28:30Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.661,"p_room":0.578,"age_days":4,"expected_fill_days":3,"reasons":["seen:4","velocity","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/vam-systems-it-end-user-support-banking","json_url":"https://alion.io/job/vam-systems-it-end-user-support-banking.json","meta":{"generated_at":"2026-11-02T09:49:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5803},"rest":"https://alion.io/mcp/rest/get_company?id=5803"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvam-systems-it-end-user-support-banking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvam-systems-it-end-user-support-banking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvam-systems-it-end-user-support-banking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vam-systems-it-end-user-support-banking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvam-systems-it-end-user-support-banking"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3440179}},{"tool":"search_jobs","arguments":{"company":"vamsystems.ae","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3440179},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}