{"id":735357,"url":"https://alion.io/job/vana-supervisor-televentas","title":"Supervisor Televentas","company":{"id":686415,"name":"Vana","domain":"vana.gt","url":"https://alion.io/company/vana-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"D","score":50,"open_postings":12,"ghost_share":0.833,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala"],"countries":["GT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":115000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5008},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-09T15:20:50Z","employer_posted_date":"2026-07-09","last_verified_at":"2026-10-15T02:50:18Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":96},"description":"Objetivo del puesto:\nSupervisar, motivar y desarrollar el equipo de asesores de Televentas para garantizar el cumplimiento de metas diarias, semanales y mensuales de desembolsos, asegurando altos estándares de calidad en la atención y la gestión comercial con los clientes.\nResponsabilidades principales:\n* Monitorear el desempeño diario de los asesores, asegurando el cumplimiento de KPIs y metas individuales y grupales.\n* Analizar métricas de productividad (contactabilidad, conversión, tasa de cierre, etc.) y generar informes de resultados.\n* Brindar retroalimentación constante y acompañamiento personalizado para mejorar las habilidades de venta y comunicación.\n* Coordinar estrategias comerciales orientadas a aumentar el volumen de desembolsos y la retención de clientes.\n* Asegurar el correcto uso de las herramientas tecnológicas y bases asignadas (CRM, reportes, scripts, etc.).\n* Supervisar la correcta aplicación de políticas, procesos y lineamientos internos.\n* Detectar áreas de oportunidad y proponer acciones correctivas o planes de mejora.\n* Promover un ambiente laboral positivo, colaborativo y enfocado en resultados.\nRequisitos del puesto:\n*Estudiante universitario (mínimo 2do año) o graduado en Administración de Empresas, Ingeniería Industrial, Marketing, Comunicación, o afines.\n*2 años de experiencia liderando equipos de atención al cliente, idealmente en sectores como banca o tecnología.\n*Manejo de herramientas de CRM, Google Suite, entre otros.\n*Conocimiento en gestión y análisis de KPIs.\n*Liderazgo positivo y habilidades para motivar equipos.\n*Capacidad para resolver conflictos de forma empática y eficiente.\n*Disponibilidad de horarios.\nOfrecemos:\n*Parqueo colaborativo.\n*Oportunidades de crecimiento.\n*Agradable ambiente laboral.\n*Programa de referidos.\n*Day off en tu cumpleaños, entre otros.","description_format":"text","description_chars":1831,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Payment Processing & Gateways","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-09-11T10:56:36Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.184,"p_room":0.28,"age_days":96,"expected_fill_days":29,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/vana-supervisor-televentas","json_url":"https://alion.io/job/vana-supervisor-televentas.json","meta":{"generated_at":"2026-10-15T04:39:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686415},"rest":"https://alion.io/mcp/rest/get_company?id=686415"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvana-supervisor-televentas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvana-supervisor-televentas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvana-supervisor-televentas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vana-supervisor-televentas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvana-supervisor-televentas"}]}