{"id":401089,"url":"https://alion.io/job/vandenboomassociates-field-engineer","title":"Field Engineer","company":{"id":4600,"name":"Vandenboomassociates","domain":"vandenboomassociates.com","url":"https://alion.io/company/vandenboomassociates","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":101000,"max_usd":225000,"period":"year","method":"role_country_seniority_unknown","sample_n":4589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"HIPAA","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SOC 2","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-31T22:27:44Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-11-02T03:53:46Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"About the Role\nvdBA SecureOps is building a security-led managed services practice for life sciences clients. The Field Engineer is our hands-on, in-person technical presence- the person who shows up, sets things up, and fixes what can’t be fixed remotely. Because so much of this role is in person, professionalism, communication, and organization matter as much as technical skill. Meraki and MSP expertise are required for this role.\nKey Responsibilities\nOn-Site & Field Support\nServe as vdBA’s in-person technical presence at client sites - deskside support, hardware installs and refreshes, and hands-on troubleshooting.\n\nHandle scheduled on-site work (new-site setups, equipment deployments, moves/adds/changes) and respond to on-site escalations when remote resolution isn’t enough.\n\nRepresent vdBA professionally in front of client staff and executives at all times - courteous and dependable.\n\nNetworking & Meraki\nDeploy, configure, and troubleshoot Cisco Meraki networking (switches, access points, security appliances) across client environments.\n\nSupport core networking day to day: VLANs, firewall rules, wireless, VPN, and ISP/circuit issues.\n\nCoordinate on-site with vendors and carriers to resolve connectivity and hardware problems.\n\nEndpoint & Systems Support\nSupport and maintain Windows endpoints, Microsoft 365, and common business applications for managed clients.\n\nSupport and troubleshoot macOS endpoints, including provisioning, configuration, and integration with Microsoft 365 and existing IT infrastructure.\n\nPerform endpoint provisioning, imaging, patching, and security-baseline enforcement via Intune/RMM.\n\nAssist with server, Active Directory, and backup/disaster-recovery tasks under the direction of senior engineers.\n\nEscalation & Ticket Handling\nOwn Tier 1/Tier 2 tickets end to end, escalating the most complex issues to the Senior Systems Engineer / Solutions Architect (Tier 3).\n\nKeep tickets, time entries, and documentation meticulously current in the PSA.\n\nFollow runbooks and standard procedures, and contribute improvements back to the knowledge base.\n\nClient Experience & Communication\nCommunicate clearly and proactively with clients - setting expectations, explaining issues in plain language, and closing the loop.\n\nPartner with the service desk and client success to keep the client experience consistent and professional.\n\nSupport onboarding of new clients, sites, and devices into the managed environment.\n\nQualifications\nRequired\nMust come from an MSP - experience supporting multiple clients/environments, not a single-organization IT department.\n\nHands-on experience with Cisco Meraki networking - this is required, not preferred.\n\nSolid Windows endpoint, Microsoft 365, and general desktop/infrastructure support experience.\n\nWorking knowledge of macOS support in a business environment, including provisioning, configuration, and troubleshooting in mixed Windows/Mac environments.\n\nComfortable working on-site and in person with clients, including executives, with a highly professional presence.\n\nExtremely strong communication skills, both written and verbal.\n\nHighly organized, with strong time management and follow-through across multiple clients and tickets.\n\nExperience owning Tier 1/2 tickets and sound judgment on when to escalate.\n\nReliable transportation and willingness to travel locally to client sites within the metro area.\n\nPreferred\nRelevant certifications (e.g., CompTIA A+, Network+, Security+, Cisco Meraki/CMNA, or Microsoft 365 certifications).\n\nExperience serving life sciences or biotech industries.\n\nFamiliarity with the standard MSP PSA/RMM toolset (e.g., ConnectWise, NinjaOne, Datto, Kaseya).\n\nExposure to security-led or compliance-conscious environments (SOC 2, HIPAA, HITRUST).\n\nSome PowerShell or scripting exposure and an interest in automation.\n\nWhat We’re Looking For\nHighly organized and dependable - the person clients and teammates can count on to follow through.\n\nA strong communicator who makes clients feel informed and taken care of.\n\nA fast learner who is energetic and adaptable in a fast-growing environment.\n\nvdB&A is an equal opportunity employer. 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