Director of VQ Operations, Quality Assurance
Position Summary:
TheDirector, VQ Operations Quality Assurance is responsible for overseeing the integrity of integrations and operational support for DAR systems, with a strong focus on student, alumni, and constituent data. The position supports IT projects and production systems through testing, issue tracking, and collaboration with technical teams, while also managing critical data integrations and ensuring accurate data flow across systems. This position will work closely with the Assistant Vice Chancellor of VQ Operations and the Executive Director of Data Strategy to ensure integrations and tools are in alignment with DAR’s data strategy.
About the Work Unit:
TheDepartmentofDevelopmentandAlumniRelations(DAR)assistsVanderbiltUniversityinsecuringthe resources,bothhumanandfinancial,thatarerequiredtoachieveitsmissionandgoals.TheDepartmentis responsiblefortheidentification,cultivation,solicitation,andstewardshipofindividualsandorganizations whose charitable objectives are consistent with those of Vanderbilt University’s teaching and research programs.Youcanvisitourwebsiteformoreinformation:https://www.vanderbilt.edu/dar/
Key Functions and Expected Performance:
Provide testing, research and other support for IT projects and production support issues. Work with VUIT and DAR on issue resolution.
Oversight of integrations to VQ from other VU systems including but not limited to the student system, admissions, and faculty/staff data. This includes identifying and correcting problems, manual intervention with certain issues and processing data as necessary.
Maintain the integrity of Salesforce by performing regular validation of account/contact data to identify potential duplicates, overseeing the NCOA integration, and validation of other data as needed.
Has primary responsibility for managing specific technologysolutionsforDARwhichmayincludetraining,technicalsupport, and oversight of the tools. This includes serving as secondary support for other solutions.
CollaboratewithDARstafftointerpretbusinessneedsandassistinprovidingtechnical solutions to attainthe users’ end goals, especially related to the capture and storage of data within Salesforce.
Learnscapabilitiesoftechnologytoolsandhelpsdepartmenttakeadvantageoffullofferingsof technology.
Stayinformedonnewtechnologytoassistinmaximizingefficiencyandachievingdepartmental goals.
Works with VUIT on integration requirements and testing.
Demonstrateasenseofownership,focusingonanddrivingcriticalissuestoclosure.
DemonstratestrongunderstandingoftheSalesforcedatatoidentifyandelevateopportunities.
Handlesensitivedonor,parent,friend,and studentinformationinthestrictest confidence, according to departmental and institutional policies.
WorkcooperativelywithDevelopmentandAlumniRelationscolleagues.
MaintainstrongandeffectiverelationshipswithVanderbiltfacultyandstaffexternaltoDAR.
Performotherdutiesandresponsibilitiesasassigned.
Supervisory Relationships:
Thispositiondoesnothavesupervisoryresponsibility,thispositionreportsadministrativelyandfunctionally tothe Assistant Vice Chancellor of VQ Operations.
Work Environment:
HybridrolebasedinNashville-intheofficeapproximately1dayperweek or more depending on business needs.
Education and Certifications:
Bachelor’sdegree, or the equivalent, is required
Experience and Skills:
5yearsofrelevantexperience, or the equivalent,is required.
BackgroundinsupportingtechnologytoolssuchasSalesforce,Salesforcemanagedpackages, Apsona, AI, GiveCampus, Mythos or similar tools
Superiorverbalandwrittencommunicationskillsarenecessary
Abilitytoexercisegoodjudgmentinthehandlingofconfidentialinformation
Abilitytousecurrentcomputertechnology,suchasWindows,Excel,Word,Teams,Salesforce,and Salesforce related applications
Theidealcandidatewillbeahighlymotivated,professionalteamplayerwithcourteous interpersonalskillsandanexcellentcustomerservice attitude
Candidatemustalsohavethecapacitytoperforminanintellectuallyrigorousandcomplex academicenvironment
Theabilitytoapplysoundjudgmentinallsituationsisrequired,asareexcellentorganizationalskills with a meticulous attention to detail
Abilityto workindependently,takeinitiative,managemultipleprojectssimultaneously,meet deadlines,and adapttochangingprioritiesareessential