{"id":2871342,"url":"https://alion.io/job/vanderlande-control-room-operator-2","title":"Control Room Operator","company":{"id":54548,"name":"Vanderlande","domain":"vanderlande.com","url":"https://alion.io/company/vanderlande","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":35,"ghost_share":0,"stale_share":0.257,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":18483},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T19:45:12Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T01:51:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title\nControl Room OperatorJob Description\nVanderlande’s JFK Team is responsible for the Operations and Maintenance of the Material Handling Systems at Terminal One. You are responsible for monitoring Baggage controls applications (VIBES High Level Controls Software) and IT systems. You manage the flow in the baggage system and adjust where needed (applying contingencies, reschedule and reassign flights and chute assignments, etc). You are responsible for finding and resolving system issues (incident management), researching problem solutions (problem management) and advising changes (change management) for operational systems. You will be in frequent contact with customers, partners, suppliers, your colleagues in the O&M team to ensure the baggage operations runs smoothly. The Vibes Support Specialist reports directly to the Operations Manager.\nEssential Functions (Job Duties and Responsibilities):\nMonitoring the SCADA system to oversee the operation of the baggage handling system.\nResponding promptly to alarms, alerts, and system notifications to address issues and maintaining system performance.\nCoordinating with operation team, maintenance personnel, and relevant stakeholders to resolve operational issues and minimize downtime.\nFollowing and making preparation for preventive maintenance tasks and assist maintenance teams.\nGenerating reports on system performance, incidents, and maintenance activities.\nImplementing operational procedures and protocols to optimize the efficiency of baggage handling operations\nWork with customers and colleagues to guide daily operations using high-level controls software.\nActs as a single point of contact and initial level for all operational issues and customers’ requests\nCommunicate system disruptions to customers and stakeholders - explain problems, provide solutions, initiate contingency protocols, reschedule flights/bags and reroute in system, collect and log information (ITSM tools and/or CMMS systems),\nInitiate incident management ITIL process in case of issues; handle first level incidents, and manage escalation to remote helpdesk\nResearch system issues by analyzing processes and data, innovate new solutions and prevent future disruptions.\nManage routing and functional escalation to other support teams (f.e. based in Atlanta, Canada or Europe or provide by third party suppliers), including escalation in case of major incidents.\nClearly report to our customer and stakeholders on the status of the system and BHS operations according to the service level agreements with support of the operations manager.\nWork with customers and colleagues to guide daily operations using high-level controls system (VIBES)\nResolving hardware and software faults whist minimizing operational disturbances. Set up and maintain back-up and recovery procedures\ntrial contingency plans on a regular basis with the support of the IT Engineer\nProactively monitor IT infrastructure and applications.\nAlert maintenance personnel through radio communications of faults or failures and dispatch them to the appropriate location.\nMonitor system status, balancing, statistical reports, and make-up assignments for the user airlines.\nDaily coordination with TSA, CBRA and OSR staff as required to maintain system operational status.\nAnalysis of existing CBIS/BHS and MSC BHS faults, developing remedial action plans and providing reports to the O&M Manager regarding the overall cause of system faults.\nMake BHS operational decisions, initiating and coordinating implementation of any backup/fallback procedures necessary to facilitate continued operations (e.g., choosing alternative routings via reversible conveyors, initiating use of fallback tags, coordination with user airlines, etc.).\nEnsure smooth daily start-ups by reviewing start-up check lists and procedures\nDetermine/coordinate configuration changes to bypass off-service conveyor\nReport and track service calls and technical issues internally\nGenerate and distribute work orders thru CMMS system, including closing completed work order\nGenerate weekly and monthly reports\nPerform regular Preventative Maintenance (PM) of Control Room equipment\nDetermines sequence and approach with little assistance\nCarries out a variety of control room activities with little assistance\nCommunicates regularly with customers and technicians over the phone and radio\nRequired Education and Experience:\nBachelor’s degree in relevant study (logistics, IT, industrial or computer engineering)\nAffinity with intralogistics and operational environments, preferably a background in automated handling systems, the capital goods industry and/or system integration business (warehouses, logistics, airports baggage handling systems).\nExperienced in managing 24/7 mission critical systems in complex IT environments.\nNo Minimum relevant work experience\nExcellent communication skills, experience working in a customer service role.\nWillingness and ability to work an ongoing shift schedule of 8-hour shifts covering 24/7 operations.\nTeam player, adaptable and willing to broaden skills outside core skillset.\nExperience in database management (preferably oracle/WebLogic)\nKnowledge of operation systems (Windows, Linux, Unix)\nWilling to travel occasionally internationally\nOther Requirements:\nMust be able to attain and sustain an Airport I.D. Badge\nPreferred Qualifications:\nBachelor’s Degree in Operations or Engineering preferred\nAirport and Warehouse Operations experience\nConveyor services or material handling services experience\nKnowledge-Skills-Abilities (Competencies):\nExceptional communication skills and customer service orientation.\nAbility to work under pressure on mission critical systems.\nGood knowledge of IT infrastructure (i.e. network: technology/protocol, hardware: server/client)\nGood knowledge of baggage operational processes and high-level controls applications\nStrong analytical and problem-solving capabilities.\nGood knowledge of complex electromechanical systems\nExperience in manipulation and extracting of log files and information from several sources.\nGood understanding of underlying technologies hosting applications, databases, application servers, web servers, client installations.\nITIL foundation v3 or v4 certification a plus.\nPosition Type/Expected Hours of Work:\nThis is a full-time position. Schedule is driven by the needs of the operation. May be required to work nights and weekends.\nTravel:\nThis position requires 20% of travel occasionally (specifically a trip within the first months to Canada). Needs to have a passport\nSupervisory Responsibility:\nThis position has no supervisory responsibilities.\nWork Environment and Physical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.\nAlternative or combined skills in understanding, counseling, and/or influencing people are important in achieving job objectives, causing action, understanding others, or changing behavior; and, skills of persuasiveness or assertiveness, as well as sensitivity to the point of view of others.\nWhile performing the duties of this job, the employee is frequently exposed the baggage handling system, mechanical parts and vibration. The noise level in the work environment and job sites can be loud.\nOther Duties:\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nThis is a full-time, exempt position, eligible to receive a salary and to participate in an annual performance bonus program. The salary range listed represents the maximum and minimum starting base pay for this position as of the time of posting. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate-dependent.\nSalary:\n$25.00 - $33.00\nVanderlande offers a variety of Benefits such as:\nFull-time (40 hours a week) Effective 1st day of employment.\nHealth insurance (Medical, Dental, Vision)\nPaid Time off\nWe offer a 4/10 schedule - that means you’ll work four 10-hour days and have three days off every week\nVanderlande offers free Short-Term Disability, Long-Term Disability, Basic Life Insurance and\nAD&D and an Employee Assistance program.","description_format":"text","description_chars":9067,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-19T19:45:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/vanderlande-control-room-operator-2","json_url":"https://alion.io/job/vanderlande-control-room-operator-2.json","meta":{"generated_at":"2026-10-22T16:15:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54548},"rest":"https://alion.io/mcp/rest/get_company?id=54548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvanderlande-control-room-operator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvanderlande-control-room-operator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvanderlande-control-room-operator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vanderlande-control-room-operator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvanderlande-control-room-operator-2"}]}