{"id":2750866,"url":"https://alion.io/job/vanderlande-general-service-site-manager","title":"General Service Site Manager","company":{"id":54548,"name":"Vanderlande","domain":"vanderlande.com","url":"https://alion.io/company/vanderlande","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":41,"ghost_share":0.024,"stale_share":0.341,"repost_share":0.098,"time_to_fill_p50_days":31,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":155000,"max":165000,"currency":"USD","period":"year","gross":null,"usd_annual":165000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-04T15:40:10Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Job Title\nGeneral Service Site ManagerJob Description\nAbout Vanderlande\nVanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees.\nVanderlande is responsible for the Service & Maintenance of the Baggage Handling System at the Los Angeles International Airport (LAX).\nPosition Summary:\nThe Senior Operations & Maintenance Manager owns the safe, compliant, and profitable execution of the site service contract. This leader is accountable for business performance, including delivery against contractual obligations, KPI/SLA results, budget and margin targets, workforce productivity, maintenance quality, and customer satisfaction. The role provides clear direction to the site leadership team, establishes measurable expectations, reviews performance routinely, and takes timely corrective action when results fall below plan. The manager also represents Vanderlande in customer, airline, airport, TSA, and other stakeholder meetings related to the operation and maintenance of the BHS, and associated systems.\nEssential Functions (Job Duties and Responsibilities):\nThe Senior O&M Manager is accountable for translating contractual and business requirements into measurable site results. Responsibilities include, but are not limited to:\nBusiness and contract performance - Own contract execution, commercial performance, customer commitments, and the site operating plan.Develop and execute the site business plan to achieve revenue, margin, cost, cash, productivity, and customer-performance targets in collaboration with Sales, Finance, and regional leadership.\nOwn safe, effective, compliant, and profitable delivery of all contract obligations, KPIs, SLAs, milestones, reporting requirements, and customer commitments.\n\nAllocate internal and external resources based on business priorities, contractual risk, workload, and return on investment to deliver the best value to the customer and Vanderlande.\nBuild effective customer relationships at all levels while setting clear expectations, protecting contractual position, and resolving performance or commercial issues promptly.\nDrive effective cross-functional decisions, secure required resources, assign clear owners and deadlines, and escalate unresolved risks before they affect safety, service, cost, or customer commitments.\nEstablish a disciplined performance-management cadence. Review leading and lagging indicators, identify the biggest performance gaps, and ensure corrective actions are owned, time-bound, and sustained.\nProvide accurate weekly and monthly business reviews covering KPI/SLA performance, safety, reliability, labor productivity, financial performance, risks, forecast, and recovery actions.\nOversee/coordinate site surveys and site preparation for system installations in advance of deployments.\nAct as the contractual liaison between Vanderlande and the customer. Maintain disciplined scope and change control, ensure variations are documented and approved, and support timely billing and commercial recovery.\nAct as representative for operational and safety meetings with the airport, TSA, and airlines, or any other government entities that are clients\nDevelop and implement procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies.Set and enforce maintenance quality standards. Hold leaders and technicians accountable for workmanship, schedule compliance, documentation accuracy, repeat failures, and timely completion of corrective actions.\nLead regular customer performance reviews with clear data, decisions, action owners, due dates, and transparent follow-through on open commitments.\nResolve issues and conflicts at the appropriate level, escalate material risks early, and ensure agreed actions are completed and verified.\n\nSafety - Responsible for safety of site, meeting proper PPE requirements, all administration for OSHA and weekly safety trainingPromote Accident-Free workplace principles, ensure compliance with all VI Safety programs and requirements, and show leadership in promoting Safety. Ensure that sites perform required periodic inspections, training, and documentation.\nInstill a culture of safety to the team at all times. Ensures safety compliance and Site based teams follow all Company safety policies in order to maintain a safe work environment. \n\nSite leadership and business administration - Build the organization, operating rhythm, and management controls required to deliver the expected performance in a 24/7 operation.Managing payroll - submitting and processing\nPartner with Human Resources and Recruiting on workforce planning, hiring, onboarding, development, succession, employee relations, and performance management. Address underperformance promptly and consistently.\nDevelop and control staffing plans, schedules, overtime, and management coverage for the 24/7 operation. Align labor deployment with contractual requirements, workload, productivity targets, and budget.\nPromote effective, efficient, and cooperative coordination among Operations, Sales, Finance, HR, Safety, and other departments.\nOwn the site budget, forecast, and cost-control plan, including labor, overtime, subcontractors, parts, and assets. Explain variances, identify the biggest offenders, and implement recovery actions to achieve financial targets.\n\n Maintenance ManagementProvide proactive leadership in maintaining strong customer relationships and in resolving issues and disputes.\nDevelop, maintain, and enforce site specific policies and procedures including but not limited to: Standard operating procedure, Communication plans, safety plans, contingency plans, attendance, quality control of craftsmanship, inventory management, training requirements.\nMonitor and Control Maintenance Performance in the Maintenance Management (CMMS).\nMaintain control of all spare parts provided by the customer and administration of purchasing activities to maintain spare parts at required inventory levels.\nCoordinate down time and system contingency planning and failure protocols with the customer.\nPreparation and submittal daily and weekly reports, monthly and annual summary reports regarding the performance, operational and maintenance status of the BHS, PBB and related systems.\nSet clear performance expectations for site leaders and teams; translate business objectives into individual goals; coach and develop employees; conduct regular performance reviews; and hold each level accountable for results, behaviors, and action closure.\nCreate and enforce employee mandatory tool lists\nConduct BHS failures root cause assessments.\nConduct ongoing BHS Assessment\nTrack and administer BHS parts warranty program\n\nBusiness growth and continuous improvement:Partner with Sales to retain and grow the account, identify organic business opportunities, develop credible business cases, and maintain strong relationships with key internal and external stakeholders.\nPrepare commercially sound proposals for additions, deletions, and changes to scope, with clear assumptions, resource requirements, risks, pricing inputs, and implementation plans.\nLead strategic and continuous-improvement plans that improve safety, system availability, maintenance effectiveness, workforce productivity, customer satisfaction, and financial performance. Validate benefits and sustain improvements through standard work and routine review.\n\nRequired Education and Experience:\n10+ years of progressive service, operations, or maintenance leadership experience, including responsibility for a complex 24/7 operation and a multidisciplinary team.\n Bachelor's degree in Business, Engineering, Operations Management, or a related field preferred. Equivalent combination of education and relevant professional experience will also be considered. MBA preferred.\nDemonstrated ownership of multimillion-dollar contracts or business units, including budgeting, forecasting, cost control, margin improvement, contract compliance, and executive-level performance reporting.\nProven ability to convert contractual requirements and operational data into priorities, management actions, and sustainable business results. Experience in automated handling systems, capital goods, system integration, airports, or similarly business-critical environments is preferred.\nUsed to work with 3rd party service providers as sub-contractors\nOther Requirements:\nAbility to pass 10-year background checks to the extent required by TSA and airport authorities is required.\nMust be able to attain and sustain an Airport ID Badge/ CBP Seal.\nPreferred Qualifications:\n Bilingual, Spanish and English speaker.\nPreferred: B.A. or B.S. in Engineering or operations.\nAirport or Warehouse operations experience. Conveyor services or material handling services experience.\nStrong client interface and professional presentation is preferred\nKnowledge-Skills-Abilities (Competencies):\nStrong business and financial acumen, including P&L thinking, budgeting, forecasting, cost control, labor productivity, commercial risk, and margin improvement.\nDemonstrated ability to lead through measurable objectives, operating reviews, action tracking, and consistent accountability at every organizational level.\nDecisive, data-driven problem solving with the ability to identify root causes, prioritize the biggest performance gaps, and deliver timely corrective action.\nStrong contract-management capability, including KPI/SLA governance, scope control, change management, compliance, and customer commitments.\nAbility to build, coach, and retain capable teams; set clear expectations; provide direct feedback; recognize strong performance; and address underperformance.\nExecutive-level communication and stakeholder-management skills, with the ability to influence customers, employees, partners, and senior leadership.\nStrong operational discipline, organizational judgment, and ability to manage competing priorities in a 24/7 environment.\nContinuous-improvement mindset with a track record of converting ideas into measurable and sustained results.\nStrong Microsoft Office skills, particularly Excel, Word, PowerPoint, and Outlook, with the ability to analyze and communicate business performance.\nConfidence, integrity, and professionalism in representing Vanderlande.\nPosition Type/Expected Hours of Work:\nThis is a full-time position, Monday through Friday, 8:00 a.m. to 5 p.m. With the expectation to manage a 24/7 operation.\nTravel:\nThis position requires up to 10% travel.\nSupervisory Responsibility:\nThis position leads the site-based service team and is accountable for the performance of managers, supervisors, technical personnel, and operational support functions. The role establishes goals, assigns ownership, reviews results, develops successors, and ensures timely intervention when performance or conduct does not meet expectations.\nWork Environment and Physical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nWhile performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl on the floor of the system.\nAbility to accurately perceive safety issues using senses, including Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess. Specific vision abilities required by this job include close vision, distance vision,...","description_format":"text","description_chars":13979,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-16T23:56:49Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.787,"p_room":0.9,"age_days":20,"expected_fill_days":31,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":165000,"is_top_pay":true},"html_url":"https://alion.io/job/vanderlande-general-service-site-manager","json_url":"https://alion.io/job/vanderlande-general-service-site-manager.json","meta":{"generated_at":"2026-11-04T16:27:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54548},"rest":"https://alion.io/mcp/rest/get_company?id=54548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvanderlande-general-service-site-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvanderlande-general-service-site-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvanderlande-general-service-site-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vanderlande-general-service-site-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvanderlande-general-service-site-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2750866}},{"tool":"search_jobs","arguments":{"company":"vanderlande.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2750866},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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