{"id":3386443,"url":"https://alion.io/job/vanderlande-it-service-delivery-manager-2","title":"IT Service Delivery Manager","company":{"id":54548,"name":"Vanderlande","domain":"vanderlande.com","url":"https://alion.io/company/vanderlande","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":39,"ghost_share":0.026,"stale_share":0.359,"repost_share":0.026,"time_to_fill_p50_days":29,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Veghel, Netherlands","Vancouver, Canada","Dubai, United Arab Emirates","London, United Kingdom"],"countries":["NL","CA","AE","GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":4936,"max":6699,"currency":"EUR","period":"month","gross":null,"usd_annual":89568},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-28T07:50:14Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T15:38:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Title\nIT Service Delivery ManagerJob Description\nIT Service Delivery Manager\nIntroduction\nAs IT Service Delivery Manager, you will play a pivotal role in managing and supporting our smart IT solutions deployed at airports worldwide. These mission-critical solutions include software that orchestrates baggage transport, advanced data analytics platforms, and IT infrastructure. You will connect our customers with the Service Management organization and coordinate international specialists to ensure reliable service performance and customer satisfaction.\nWhat will you be doing?\nThis dynamic role combines strategic oversight with hands-on coordination. You will plan, authorize, and evaluate service delivery activities, guide operational handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT Solutions and service standards.\nResponsibilities\nOversee the implementation of new or modified service contracts, ensuring alignment with operational capabilities and customer expectations. \nManage the handover of newly installed systems or services to the Service team, ensuring readiness for ongoing support and maintenance. \nCoordinate support efforts by bringing together the right teams, tools, and information, while assigning and monitoring work across internal teams and external partners. \nCollaborate with Service Desks, internal teams, and customer stakeholders to identify and implement improvements in Airports IT Solutions and Vanderlande service standards. \nProvide clear reporting on service delivery performance, including achievements, challenges, and improvement plans, and prioritize known issues for product development teams to support timely resolution and feedback. \nAnalyze customer feedback, facilitate workshops to identify business opportunities and service improvements, and support Sales with service-related input during pre-sales and contract definition. \nWhat do we ask from you?\nA professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical field. \nSolid understanding of and hands-on experience with IT infrastructure and software development environments. \nAffinity with IT and Industrial Automation, together with a strong interest in logistics and operational processes. \nProficiency in ITIL-aligned IT Service Management practices and frameworks. \nA proactive, pragmatic, and results-focused approach, supported by strong analytical and problem-solving skills and a hands-on attitude toward execution and continuous improvement. \nExcellent spoken and written English, confidence working in cross-functional and multicultural teams, and willingness to travel internationally on occasion. \nAbout the team\nThe Airports IT Services team is part of the IT Delivery Group, which operates globally in selling, delivering, and servicing IT solutions for airports. You will work closely with colleagues across Sales, Engineering, Project Management, and Life Cycle Services.\nAbout Vanderlande\nVanderlande builds automated systems for airports and parcel logistics - managing baggage from check-in to reclaim, and sorting parcels across some of the world's largest delivery networks. A place to grow, with people who bring out the best in each other.\nWhat we offer\nIn this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.\nThis position offers a competitive salary range of € 4.936,73 to € 6.699,85 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.\nOn top of your fixed salary, you’ll receive the following secondary benefits:\n40 vacation days (20 statutory days and a flexible budget worth 20 days).\nFlexible working hours.\nA hybrid workplace (40% working from home and 60% in the office).\nA Health & Wellbeing budget worth €300/calendar year.\nCommuting allowance, including full reimbursement of travel by public transport.\nWorking from home allowance.\nCollective pension scheme and discount on additional health insurance.\nOn-site company health centres with a gym, physiotherapists and occupational therapists.\nVanderlande Academy and training facilities to boost your skills.\nA variety in Vanderlande Network communities and initiatives.\nAnd a great company restaurant and coffee bar with barista.\nDiversity & Inclusion\nVanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.\nBackground screening\nFor this position it is possible that a background screening will be conducted. This screening can include checks such as verification of identity, qualifications or other relevant records, which may include criminal background or sanctions list checks, in accordance with our internal policies and applicable laws. Any job offer may be extended under the condition that the screening does not give reason to reconsider the hiring decision. Candidates will always be informed about the process and their rights before any screening is initiated.","description_format":"text","description_chars":5582,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-10-28T07:50:14Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:2","velocity","win:early","comp:brand,attention"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":89568,"is_top_pay":false},"html_url":"https://alion.io/job/vanderlande-it-service-delivery-manager-2","json_url":"https://alion.io/job/vanderlande-it-service-delivery-manager-2.json","meta":{"generated_at":"2026-10-30T15:52:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3807,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54548},"rest":"https://alion.io/mcp/rest/get_company?id=54548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvanderlande-it-service-delivery-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvanderlande-it-service-delivery-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvanderlande-it-service-delivery-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vanderlande-it-service-delivery-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvanderlande-it-service-delivery-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3386443}},{"tool":"search_jobs","arguments":{"company":"vanderlande.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3386443},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}