{"id":4208187,"url":"https://alion.io/job/vanderlande-it-support-specialist","title":"IT Support Specialist","company":{"id":54548,"name":"Vanderlande","domain":"vanderlande.com","url":"https://alion.io/company/vanderlande","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":51,"ghost_share":0.078,"stale_share":0.373,"repost_share":0.157,"time_to_fill_p50_days":31,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Marietta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Copilot","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"Microsoft Teams","optional":true},{"name":"Power Automate","optional":true}],"status":"live","first_seen_at":"2026-11-12T00:00:00Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T00:14:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title\nIT Support SpecialistJob Description\nLocation: Marietta & White, Georgia\nJob Description\nWe are seeking an experienced IT Support Specialist to provide hands-on and remote technical support to employees across our North American operations. This position is ideal for an IT professional who enjoys troubleshooting, working directly with end users, and supporting a broad range of workplace technologies.\nThe IT Support Specialist will provide Level 1 and Level 2 support across Windows environments, Microsoft 365, networking, identity and access, mobile devices, audiovisual technology, and IT hardware. This role will also support IT equipment lifecycle management, purchasing activities, and technology needs across multiple office locations.\nResponsibilities & Tasks\nProvide Level 1 and Level 2 technical support for Windows workstations, Microsoft 365 applications, peripherals, and common business applications.\nDiagnose and resolve workstation, software, authentication, connectivity, and performance issues.\nTroubleshoot network connectivity issues involving LAN/WAN, Wi-Fi, VPN, DNS, DHCP, VLANs, TCP/IP, and related technologies.\nSupport user accounts, permissions, MFA, Active Directory, and other identity and access-related issues.\nSupport laptops, desktops, docking stations, monitors, printers, meeting-room equipment, and other workplace technology.\nParticipate in scheduled TechBar/walk-up IT support, assisting employees with technical issues and service requests.\nSupport mobile devices and cellular services, including device setup, replacement, troubleshooting, and coordination with mobile carriers when needed.\nAssist with IT purchasing and procurement activities, including obtaining quotes, ordering equipment and services, coordinating with vendors, and tracking requests.\nSupport the full lifecycle of IT equipment, including deployment, replacement, inventory management, and retirement.\nAssist with infrastructure-related troubleshooting and collaborate with specialized infrastructure and network teams when escalation is required.\nProvide remote technical support to employees and offices throughout North America.\nTravel periodically to remote office locations to support workstation deployments, office changes, troubleshooting, projects, and other hands-on IT needs.\nEnsure meeting rooms, audiovisual equipment, and collaboration technologies are operational and ready for use.\nDocument solutions and contribute to knowledge articles, procedures, and technical support documentation.\nMaintain clear and accurate ticket documentation and take ownership of issues through resolution.\nIdentify recurring technical issues and recommend opportunities to improve, automate, or simplify the employee IT support experience.\nQualifications & Skills\n3-5 years of IT support experience, preferably providing Level 2 or equivalent technical support in a corporate environment.\nStrong troubleshooting skills with Windows 11 and enterprise desktop environments.\nStrong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and Microsoft Office applications.\nWorking knowledge of Active Directory, user accounts, permissions, MFA, and identity and access management concepts.\nSolid understanding of networking fundamentals, including:TCP/IP\nDNS and DHCP\nLAN/WAN concepts\nWi-Fi\nVPN\nVLANs\n\nAbility to independently diagnose and troubleshoot technical issues and determine when escalation to another technical team is appropriate.\nStrong customer-service mindset with the ability to support employees with varying levels of technical knowledge.\nStrong written and verbal communication skills.\nAbility to effectively organize and prioritize multiple tickets, service requests, and operational activities.\nWillingness and ability to travel periodically to other office locations.\nPreferred Qualifications\nFamiliarity with Microsoft Entra ID.\nExperience supporting smartphones, mobile devices, and corporate cellular services.\nExperience troubleshooting office network and infrastructure equipment.\nExperience with IT purchasing, vendor management, procurement, or IT asset management.\nExperience supporting Microsoft Teams Rooms or other meeting-room and audiovisual technologies.\nExperience providing IT support across multiple office locations.\nExperience creating knowledge articles, procedures, and technical support documentation.\nFamiliarity with Microsoft Copilot, Power Automate, or other workplace automation technologies.\nCore Competencies\nTechnical troubleshooting and problem-solving\nCustomer-focused service delivery\nOwnership and follow-through\nClear written and verbal communication\nAbility to work independently\nCollaboration across technical teams\nOrganization and prioritization\nAdaptability across a broad range of technologies\nContinuous improvement mindset\nEqual Employment Opportunity\nWe are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.","description_format":"text","description_chars":5235,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Warehousing","Logistics & Warehouse Robotics"],"lifecycle":[{"event":"open","at":"2026-11-13T00:14:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-13T02:12:16Z"},"pay":null,"html_url":"https://alion.io/job/vanderlande-it-support-specialist","json_url":"https://alion.io/job/vanderlande-it-support-specialist.json","meta":{"generated_at":"2026-11-13T02:12:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4603,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54548},"rest":"https://alion.io/mcp/rest/get_company?id=54548"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvanderlande-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvanderlande-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvanderlande-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vanderlande-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvanderlande-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4208187}},{"tool":"search_jobs","arguments":{"company":"vanderlande.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4208187},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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