Application Engineering Environments Support Analyst, Specialist

About Vanguard

Founded in 1975, Vanguard is one of the world's leading investment management companies. The firm offers investments, advice, and retirement services to tens of millions of individual investors around the globe-directly, through workplace plans, and through financial intermediaries.

Vanguard India

Vanguard’s office in India is a significant milestone in our global expansion. We are committed to establishing an enduring technology center in Hyderabad, Telangana and are excited to be adding talent who will focus on Artificial Intelligence (AI), mobile, and cloud-based technologies that drive our business outcomes and deliver a world-class experience for our clients.

Role Summary

This role provides intermediate level provisioning, maintenance, and support for non-production Linux/Unix environments for legacy Java-based applications. The individual will handle environment setup, deployments, releases, troubleshooting, collaboration, and ongoing environment maintenance to optimize system performance and maintain operational excellence.

Responsibilities

• Provides intermediate level configuration services on multiple platforms in the test environment. Works on systems with an intermediate number of interfaces and users.
• Supports software builds and elevations, creates directories and security groups, and recreates prior versions. Monitors software, hardware, or middleware updates, and provides support for packaging and testing in-house applications. Participates in inspections, elevations, and related meetings to address configuration issues.
• Supports tools for internal clients, and monitors compliance and usage.
• Provides support for the maintenance and administration of source code archive databases. Writes and maintains documentation, including configuration templates, guides, and release notes. Updates configuration and build plans, and configuration management plans.
• Reviews configuration management plans and completes client requests. Adds, updates, and completes IT problem management and change management records. Researches and resolves issues.
• Creates standard and ad hoc reports for IT project teams and managers. Measures metrics, including accuracy, timeliness, errors, rescues, and availability code and documentation.
• Collaborates with other team members and senior leaders to resolves issues.
• Participates in special projects and performs other duties as assigned.
• Analyze system performance and troubleshoot data, processes and code, identifying and implementing improvements to enhance efficiency.
• Ensure the back-end functionality is reliable, secure and scalable, implementing best practices for data protection and system performance.

Qualifications and Skills

• Minimum 3 years of experience in software configuration management, environment support, and system performance optimization

• Bachelor’s degree (B.E./B.Tech) in Computer Science, Information Technology, or related technical discipline, or equivalent Master’s degree/Diploma

• Mandatory skills- Linux/Unix, troubleshooting Java based applications and environments, Apache/Tomcat

• Experience in source code management tools (e.g., GitHub, SVN), CI/CD pipelines (e.g., Jenkins, Ansible/AWX Tower)

• Nice to have skills- Understanding of JIRA, Confluence, Artifactory, Control-M. ServiceNow, Splunk, and scripting languages (e.g., Python, PowerShell, KSH).

• Exposure to production support, cloud concepts, automation engineering, and experience creating automation playbooks and supporting environment deployment processes.

• Strong problem-solving skills with a collaborative mindset to work with cross-functional teams

Location

This role is based in Hyderabad, Telangana at Vanguard India. Only qualified external applicants will be considered.

Our mission

Vanguard adheres to a simple purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

Our commitment to you

Vanguard takes the same long-term view of your success-at work and in life-with Benefits and Rewards packages that reflect what you care about, throughout all the phases and stages of your life. Our Total Rewards programs provide you and your loved ones with wellness support for key areas in your life:

Financial wellness

We're committed to enabling your financial success and provide competitive offers and programs.

Physical wellness

We're committed to providing benefits that support your physical health and wellness.

Personal wellness

We're committed to providing resources that help support the full scope of your life.

How we work

Vanguard has implemented a hybrid working model for most of our employees (crew members), designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.