Senior Product Manager, Intelligent Sales Platform
About the Role:
Vanguard's Financial Advisor Services (FAS) division is building an AI-powered platform that guides seller decisions, automates routine work, and surfaces the right insight at the right moment. This is a 0→1 build with executive sponsorship.
This is a regulated financial services environment - compliance, auditability, and explainability are built into the product.
You'll own this product end-to-end - from discovery through scaled rollout - building capabilities that directly impact how sales crew serve our clients.
What You'll Own:
Problem Discovery & Product Sense
- Lead continuous discovery with sales users and leaders across multiple roles and channels.
- Define what to build, for whom, and in what order.
Platform Build & Execution
- Own the product roadmap from MVP through scaled adoption.
- Drive phased delivery from pilot through broad rollout.
- Make scope and sequencing trade-offs under real constraints.
- Drive product adoption where usage is earned, not mandated.
AI/Agentic Product Development
- Define how AI agents behave within the product and what governs that behavior.
- Partner with data scientists and engineers on models, recommendations, and generative features.
Product Analytics & Metrics
- Own how we measure success and make scale/no-scale decisions.
- Establish baselines and run rigorous pilots.
Cross-Functional Leadership
- Partner with Engineering, Data Science, UX, Sales Leadership, and Compliance to ship with quality.
- Drive build/buy/partner decisions.
Required Skills & Experience
- 7+ years of product management experience, with depth in 0→1 builds through scaled adoption.
- Direct experience shipping AI/ML-powered products - LLMs, ML models, and generative features in production.
- Experience building agentic AI products.
- Strong problem discovery practice.
- Rigorous product analytics skills.
- Excellent product execution - you prototype, define evals, and drive cross-functional delivery to production.
- Experience with enterprise or B2B products.
Preferred
- Background in sales technology or CRM platforms.
- Experience in regulated financial services
- Familiarity with mobile-first product design for field-based users.
Why This Role
You'll build an AI-native platform from the ground up inside a Fortune 500 financial services firm - with proprietary data assets, real user scale, and executive support. You'll define how AI agents work alongside humans in high-stakes workflows, solving real problems with measurable impact.
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission-we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.