{"id":1151418,"url":"https://alion.io/job/vanmoof-technical-support-specialist-german","title":"Technical Support Specialist (German)","company":{"id":174390,"name":"VanMoof","domain":"vanmoof.com","url":"https://alion.io/company/vanmoof","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T17:50:16Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T16:06:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join our Amsterdam team as a Technical Support Specialist (German speaking).\nWe’re looking for someone who enjoys troubleshooting and communicates confidently by phone and email. If you have a curious and investigative mindset, enjoy helping others, and have a genuine interest in tech, this role might be for you!\nWhat you’ll do\nSupportour Service and Retail partners with technical questions by phone and email.\nInvestigateissues by asking the right questions and gathering relevant information.\nGuidepartners through troubleshooting steps and possible solutions.\nWork closely with workshops and internal teams when further support is needed.\nBuild strong knowledge of our bikes, tools and processes.\nWhat you’ll bring\nTech savviness and curiosity (for e-bikes).\nExperience in customer service, support or a fast-paced environment.\nStrong verbal and written communication skills.\nA professional and approachable phone manner, with empathy for our partners.\nAbility to explain technical issues clearly to both technical and non-technical partners.\nAbility to adapt and manage changing priorities.\nFluency in English and German.\nWhat you'll get\nWe offer a gross annual salary of €35,640 (incl. holiday allowance) based on a full-time contract.\n26 paid holidays for you to unwind.\nYour birthday off!\nAdditional paid leaves for special occasions, e.g. marriage/bereavement, maternity/paternity, and moving houses, etc.\nA MacBook and tools/equipment you'll need to do the best job possible.\nA VanMoof test bike to understand the tech you’re supporting. \nWorking from a home allowance of €2,45/day (maximum five days per week).\nCommuting reimbursement is applicable.\nBi-weekly catered lunch twice a month at the office.\nPension plan.\nUnlimited free consultations for mental well-being with Open Up.\nAll the snacks, coffee/tea you can handle and monthly team events.\n(Hybrid) working environment at the The Awarehouse in the Houthavens.\nAbout us\nWe’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power while making city journeys a pleasure.\nWe became the definitive city e-bike and, although we went through some issues in 2023, we’ve got new owners and a renewed focus. We’re re-engineering how we ride and we’re excited about the future. Join us and be part of our next chapter.\nJob descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don't either. If you feel excitement about our upcoming challenges, we encourage you to apply now!","description_format":"text","description_chars":2578,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Apple Macbook"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bicycles & Cycling"],"lifecycle":[{"event":"open","at":"2026-09-23T17:50:16Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:2","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vanmoof-technical-support-specialist-german","json_url":"https://alion.io/job/vanmoof-technical-support-specialist-german.json","meta":{"generated_at":"2026-09-24T17:31:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}