Workshop and Repair Specialist
As a Workshop and Repair Specialist, you will be the technical backbone of our Amsterdam hub. This is not your average bike mechanic role - you will handle everything from high-profile PR preparations and advanced technical diagnostics to critical quality control and warranty claim assessments. You will work closely with our global supply chain, partners, and internal departments to ensure our e-bikes meet the highest standards of safety, performance, and craftsmanship.
What you’ll do
- Perform quality control inspections on newly arrived e-bikes, ensuring they meet VanMoof's safety and performance standards.
- Diagnose, troubleshoot, and resolve complex hardware and software issues escalated by retail and service partners.
- Maintain, repair, and optimize the staff and test-ride fleet to ensure bikes are always in top condition.
- Prepare bikes for PR events, media campaigns, and marketing shoots, ensuring they are both visually and mechanically flawless.
- Test returned and faulty components, document diagnostic findings, and support engineering with product improvement insights.
- Evaluate warranty claims using technical diagnostics and make informed approval or rejection decisions.
- Inspect, process, and disassemble returned bikes and accessories for refurbishment, parts recovery, failure analysis, or recycling.
- Maintain a safe, organized, and efficient workshop by managing tools, parts, and overall workspace standards.
What you'll bring:
- Experience working with technical products (experience with e-bikes is a plus!)
- Experience testing software, working with internal applications and diagnostic tools
- A strong work ethic and a proactive attitude
- Excellent organizational and administrative skills
- The ability to learn quickly and adapt to new technologies
- Strong problem-solving skills
- Fluency in English (Dutch, German, or French is a plus)
- Availability to work onsite 5 days a week
What you'll get:
- 26 paid holidays for you to unwind.
- Your birthday off!
- Additional paid leaves for special occasions, e.g. marriage/bereavement, maternity/paternity, and moving houses, etc.
- All the tools/equipment you'll need to do the best job possible.
- Commuting reimbursement is applicable if the distance (>10 km) is too far to bike.
- Bi-weekly catered lunch twice a month at the office.
- Pension plan.
- Unlimited free consultations for mental well-being with Open Up.
- All the snacks, coffee/tea you can handle and monthly team events.
About us
We’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power while making city journeys a pleasure.
We became the definitive city e-bike and, although we went through some issues in 2023, we’ve got new owners and a renewed focus. We’re re-engineering how we ride and we’re excited about the future. Join us and be part of our next chapter.
Job descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don't either. If you feel excitement about our upcoming challenges, we encourage you to apply now!