{"id":3992606,"url":"https://alion.io/job/vanta-program-manager-digital-customer-success","title":"Program Manager, Digital Customer Success","company":{"id":4519,"name":"Vanta","domain":"vanta.com","url":"https://alion.io/company/vanta","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":84,"open_postings":17,"ghost_share":0,"stale_share":0.412,"repost_share":0.059,"time_to_fill_p50_days":61,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":127000,"max":149000,"currency":"USD","period":"year","gross":null,"usd_annual":149000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"HIPAA","optional":false},{"name":"ISO 27001","optional":false},{"name":"Snowflake","optional":false},{"name":"SOC 2","optional":false}],"status":"live","first_seen_at":"2026-11-03T18:25:26Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T00:02:01Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.\nVanta is looking for a Program Manager to build and scale digital-first customer experiences that accelerate onboarding, product activation, and ongoing adoption. You’ll turn customer insights, product usage data, automation, and AI into programs that help early-stage and mid-market customers realize value and support retention and growth.\nThe team\nThe Digital Success Programs team creates scalable, personalized customer experiences that extend the reach of Customer Success. The team partners across Customer Success, Product, Marketing, Education, Community, Data, and Operations to deliver measurable customer outcomes through digital engagement, education, automation, and community programs.\nThe role\nAs a Program Manager on the Digital Success Programs team, you’ll own programs across the customer lifecycle and help translate product priorities and customer needs into repeatable, measurable engagement. It is a builder role for someone who can combine program management, customer empathy, data fluency, with strong cross-functional execution.\nWhat you’ll do as a Program Manager at Vanta\nOwn one or more digital customer success programs end to end, such as cohort onboarding and one-to-many activation programs that integrate education and community engagement.\n\nDesign, build, and optimize scalable email communications across onboarding, activation, and adoption stages, using customer attributes, product usage signals, and behavioral triggers.\n\nPartner with Customer Success, Product, Education, Marketing, and Community to tailor programs to customer segments, adoption milestones, and risk signals.\n\nMeasure program performance against onboarding, activation, engagement, and time-to-value goals, and continuously improve program outcomes.\n\nPartner on activation strategy and own digital program execution for product launches and strategic adoption initiatives.\n\nBuild activation experiences across email, in-app messaging, educational resources, community programming, and live learning.\n\nIdentify opportunities for proactive intervention and deeper adoption using customer and product data.\n\nDefine program-level success metrics and partner with Data on reporting that connects digital engagement to activation, adoption, and retention.\n\nUse AI tools such as Claude and ChatGPT to streamline workflows, develop content, analyze insights, and improve program efficiency.\n\nBuild frontline awareness, buy-in, and enablement so partners can successfully adopt and support new programs.\n\nHow to be successful in this role\n5+ years of experience in customer-facing, lifecycle marketing, customer success, or program management roles, preferably in SaaS.\n\nExperience designing, launching, and optimizing scalable onboarding, product activation, and customer engagement programs, ideally within a digital-first or scaled Customer Success model.\n\nStrong understanding of the customer journey, product adoption, and retention levers, with experience using behavioral triggers and customer data to deliver targeted, personalized engagements.\n\nAbility to analyze product usage and engagement data, measure program effectiveness, and continuously optimize for impact.\n\nStrong project management skills, with a structured approach to defining goals, scope, milestones, and success metrics while independently driving cross-functional initiatives.\n\nExcellent communication, stakeholder management, and customer-facing content development skills.\n\nProficiency with AI tools such as Claude or ChatGPT to improve workflows, accelerate execution, and drive operational efficiency.\n\nExperience with Salesforce, Snowflake, Customer.io, customer success platforms, or similar systems.\n\nExposure to customer education, community engagement, or content strategy.\n\nUses AI in day-to-day work to amplify their skills and strengthen their outcomes, applying it across routine workflows, actively building fluency through experimentation, and exercising sound judgment to ensure AI-assisted work meets a high quality bar.\n\nMust be authorized to work in the U.S. without the need for current or future employer sponsorship.\nWhat you can expect as a Vanta’n:\nIndustry-competitive salary and equity\n\nComprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans\n\n16 weeks paid Parental Leave for all new parents\n\nHealth & wellness stipend\n\nRemote workspace, internet, and cellphone stipend\n\nCommuter benefits for team members who report to the SF and NYC office\n\nFamily planning benefits\n\nMatching 401(k) contribution with immediate vesting\n\nFlexible PTO policy, plus 80 hours of Sick Time\n\n11 company-paid holidays\n\nVirtual team building activities, lunch and learns, and other company-wide events!\n\nOffices in SF, NYC, London, Dublin, Tel Aviv, and Sydney\n\nTo provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.\nAt Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.\nAbout Vanta\nWe started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.\nNow more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.\nReferral Instructions\nIf you are being referred for the role, please contact that person to apply on your behalf.","description_format":"text","description_chars":6958,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance"],"lifecycle":[{"event":"open","at":"2026-11-10T00:02:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 30 · green card filings: 4","filings_12m":30,"filings_prev_12m":16,"green_card_filings_12m":4,"median_offered_wage_usd":180147,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":61,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T02:06:16Z"},"pay":{"stated_usd_annual":149000,"is_top_pay":true},"html_url":"https://alion.io/job/vanta-program-manager-digital-customer-success","json_url":"https://alion.io/job/vanta-program-manager-digital-customer-success.json","meta":{"generated_at":"2026-11-10T02:06:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4931,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4519},"rest":"https://alion.io/mcp/rest/get_company?id=4519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvanta-program-manager-digital-customer-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvanta-program-manager-digital-customer-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvanta-program-manager-digital-customer-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vanta-program-manager-digital-customer-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvanta-program-manager-digital-customer-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3992606}},{"tool":"search_jobs","arguments":{"company":"vanta.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3992606},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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