{"id":50974,"url":"https://alion.io/job/vanta-technical-support-engineer","title":"Technical Support Engineer","company":{"id":4519,"name":"Vanta","domain":"vanta.com","url":"https://alion.io/company/vanta","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":18,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":121000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Auth0","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Datadog","optional":false},{"name":"GCP","optional":false},{"name":"GraphQL","optional":false},{"name":"HIPAA","optional":false},{"name":"IAM","optional":false},{"name":"ISO 27001","optional":false},{"name":"Linux","optional":false},{"name":"Okta","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOC 2","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-10T13:32:19Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-17T16:24:48Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":67},"description":"At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.\nAs a Technical Support Engineer (TSE), you’ll play a critical role in supporting our customers by resolving their most complex technical issues and serving as the final technical escalation point for our Technical Support Specialists (TSS). You’ll collaborate closely with our Support and Engineering teams to ensure we deliver a best-in-class customer experience while meeting our service SLAs.\nOur goal is to provide best-in-class Technical Support to our customers. Our team’s mission: “We make complex solutions seem simple, and are leaders in customer education”. We build strong partnerships with our customers through trust and transparency, for this reason our Technical Support Metrics are available publicly.\nWhat you’ll do as a Technical Support Engineer at Vanta:\nProvide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs.\n\nDevelop a deep understanding of Vanta’s product capabilities, integrations, configurations, messaging, and more.\n\nOwn and resolve complex technical customers’ issues, while also partnering with Technical Support Specialists (TSS) on their most challenging cases as the final technical escalation point within the Support team.\n\nDemonstrate a strong sense of ownership and accountability for the overall customer experience.\n\nClearly explain complex solutions to customers and document them for future use.\n\nProblem-solve and troubleshoot in a repeatable manner, documenting in our Support CRM to help identify trends.\n\nCreate reproducible test cases and collaborate with Product and Engineering to improve the platform.\n\nValidate and escalate bugs to Engineering, keeping customers updated on progress.\n\nContribute to internal and customer-facing documentation, as well as process and workflow improvements.\n\nActively participate in daily troubleshooting sessions, weekly team meetings, and other team activities.\n\nAct as the trusted technical point of contact for assigned Premium Support customers, delivering high-touch, white-glove support and ensuring adherence to enhanced SLA requirements.\n\nProactively share knowledge with the broader team during knowledge-sharing sessions.\n\nFoster a culture of collaboration, transparency, and continuous improvement.\n\nHow to be successful in this role:\n4+ years of technical support experience in a SaaS/Tech environment.\n\n2+ years in a Tier 3 or Tier 4 (highest tier) technical support role.\n\nExperience supporting Premium Support customers\n\nLocated in Ireland and able to support an 8 AM-5 PM Irish Standard Time schedule, with rotating on-call responsibilities (including rotational weekends and holidays).\n\nWillingness to work on a hybrid basis, with a minimum of 2 days per week in office.\n\nStrong troubleshooting experience with cloud providers (AWS, Azure, GCP)-including monitoring, load balancers, tagging, etc.\n\nHands-on experience with cloud platforms (AWS, GCP, Azure), operating systems (Windows, macOS, Linux), and cloud application architecture.\n\nSolid understanding of APIs (REST and/or GraphQL) and networking fundamentals.\n\nFamiliar with relational databases (SQL) and document databases (NoSQL, MongoDB)\n\nFamiliar with IAM protocols (SAML, OAuth, SCIM) and Identity Providers (Okta, Auth0, O365)\n\nExperience using tools like Datadog or similar log management platforms.\n\nProficient in troubleshooting databases and analyzing complex, multi-relational data sourced via APIs.\n\nExcellent communication skills, both written and verbal-you can simplify technical concepts for non-technical audiences.\n\nProven ability to write clear, concise documentation and knowledge base content.\n\nComfortable presenting technical topics to a variety of audiences.\n\nA strong sense of empathy-for your customers and your teammates.\n\nOpen to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.\n\nWhat you can expect as a Vanta’n:\nIndustry-competitive salary and equity\n\n100% covered medical, dental, and vision benefits with dependents coverage\n\n16 weeks paid Parental Leave for all new parents\n\nHealth & wellness stipend\n\nRemote workspace, internet, and mobile phone stipend\n\nCommuter benefits, including bike to work scheme and tax commuter ticket scheme\n\nPension matching\n\n25 days of Annual Leave per year\n\n11 company-paid holidaysVirtual team building activities, lunch and learns, and other company-wide events!\n\nOffices in SF, NYC, London, Dublin, Tel Aviv, and Sydney\n\nAt Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.\nAbout Vanta\nWe started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.\nNow more than ever, making security continuous-not just a point-in-time check- is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust- all in a way that's real-time and transparent.\nReferral Instructions\nIf you are being referred for the role, please contact that person to apply on your behalf.","description_format":"text","description_chars":6260,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Equity","Parental leave"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Compliance"],"lifecycle":[{"event":"open","at":"2026-08-10T13:32:19Z"},{"event":"close","at":"2026-09-01T19:21:30Z"},{"event":"reopen","at":"2026-09-29T19:32:07Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.427,"p_room":0.44,"age_days":67,"expected_fill_days":56,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/vanta-technical-support-engineer","json_url":"https://alion.io/job/vanta-technical-support-engineer.json","meta":{"generated_at":"2026-10-17T17:21:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4519},"rest":"https://alion.io/mcp/rest/get_company?id=4519"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvanta-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvanta-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvanta-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vanta-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvanta-technical-support-engineer"}]}