{"id":1332010,"url":"https://alion.io/job/vantage-apparel-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":1727647,"name":"Vantage Apparel","domain":"vantageapparel.ca","url":"https://alion.io/company/vantageapparel","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Avenel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-14T18:42:06Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-24T23:41:44Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Description\nWhat sets us apart?\nCompetitive compensation plan, base salary, and annual incentive\nHealth Benefits: medical, dental, vision, short term and long- term disability and wellness programs\n401-k plan with company match\nComprehensive Paid Time Off and Holidays\nContinuing Education Reimbursement\nCollaborative and Innovative work environment\nCOMPANY OVERVIEW\nVantage Apparel is a leading global supplier of custom logo apparel, offering a wide range of high-quality garments and accessories for corporate, promotional, and teamwear needs. As the exclusive provider of Greg Norman®, POLO® Ralph Lauren®, Xtreme Visibility™, Redwood Classics™, and Lane Seven Apparel, Vantage has been the industry’s top-awarded decorator for 30 consecutive years. Since joining forces with Lynka in 2021 to expand our European presence, we have continued to grow our global reach while earning recognition as an ASI Top 40 Supplier and a PPAI Gold Pyramid Top 100 Supplier (#12 in 2025). With more than four decades of experience and multiple “Best Places to Work” honors, Vantage has been the leading B2B innovator in the promotional apparel industry since 1977, delivering exceptional service and innovative solutions to customers worldwide.\nROLE HIGHLIGHTS\nThe Customer Service Coordinator plays an important role in supporting the Customer Service team by providing administrative and customer service support. This position serves as a primary point of contact for customers and Sales Representatives, managing hotline calls, responding to inquiries, and ensuring requests are addressed promptly and professionally. The role also supports day-to-day administrative activities and helps maintain efficient Customer Service operations. Strong communication, organization, professionalism, and a commitment to delivering a positive customer experience are essential for success in this role.\nEssential Duties and Responsibilities include the following. Other duties may be assigned.\nOrganize and prioritize incoming requests to ensure timely follow-up and resolution.\nProvide Customer Service administrative support, including filing, data entry, and routine office tasks.\nManage Customer Service Hotline calls, addressing inquiries and routing escalations appropriately.\nMonitor customer emails and assign requests to the appropriate Customer Service Representative for follow-up.\nReview website registration requests, vet prospective customers, establish new accounts in Impress, update VAT information, and initiate welcome communications.\nPrepare credit documentation for management authorization, ensuring accuracy and proper recordkeeping.\nPrepare and distribute President’s Thank You letters accurately and timely.\nProvide occasional order entry support for blank goods orders and service shipments.\nMonitor the returns folder and route requests to the appropriate Customer Service Representative.\nReview FedEx and UPS billing for accuracy and follow-up as needed.\nCoordinate pre-production and swatch photos as required.\nReview and maintain departmental reports to ensure information remains current and accurate.\nMaintain and update Excel drop shipment records.\nProcess and maintain customer master data updates.\nRequirements\nIdeal Candidate Profile\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nAbility to collaborate effectively with others to support team and organizational goals.\nCommunicates clearly and professionally, both verbally and in writing.\nStrong organizational and detail-oriented skills with the ability to manage multiple priorities.\nStrong customer service and interpersonal skills with a professional and positive approach.\nDemonstrate a proactive and forward-thinking approach to daily responsibilities.\nAbility to prioritize responsibilities, follow through on requests, and meet established deadlines.\nEffective problem-solving and active listening skills to address challenges and meet customer needs.\nKnowledge of consumer journey mapping, ensuring a seamless, high-quality customer experience.\nBilingual English/Spanish skills preferred.\nEDUCATION AND/OR EXPERIENCE COMPUTER SKILLS\nHigh school diploma required; Associate degree in business administration or a related field preferred.\nMinimum of 1-2 years of customer service experience or equivalent education and experience.\nDemonstrated high proficiency with Microsoft Office Suite, including word, Excel, Outlook, PowerPoint. \nAt Vantage Apparel we are committed to equal employment opportunities regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.","description_format":"text","description_chars":4843,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Apparel & Fashion Brands","Workwear & Uniforms"],"lifecycle":[{"event":"open","at":"2026-09-27T11:13:04Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.619,"p_room":0.55,"age_days":39,"expected_fill_days":28,"reasons":["conf:6","win:tail","comp:junior"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/vantage-apparel-customer-service-coordinator","json_url":"https://alion.io/job/vantage-apparel-customer-service-coordinator.json","meta":{"generated_at":"2026-10-25T00:50:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1282,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1727647},"rest":"https://alion.io/mcp/rest/get_company?id=1727647"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvantage-apparel-customer-service-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvantage-apparel-customer-service-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvantage-apparel-customer-service-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vantage-apparel-customer-service-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvantage-apparel-customer-service-coordinator"}]}