{"id":1984871,"url":"https://alion.io/job/vantage-apparel-customer-service-representative","title":"Customer Service Representative","company":{"id":1727647,"name":"Vantage Apparel","domain":"vantageapparel.ca","url":"https://alion.io/company/vantageapparel","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Avenel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-06T16:28:21Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-12T21:19:10Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nWhat sets us apart?\nCompetitive compensation plan, base salary, and annual incentive\nHealth Benefits: medical, dental, vision, short term and long- term disability and wellness programs\n401-k plan with company match\nComprehensive Paid Time Off and Holidays\nCollaborative and Innovative work environment\nCOMPANY OVERVIEW\nVantage Apparel is a leading global supplier of custom logo apparel, offering a wide range of high-quality garments and accessories for corporate, promotional, and teamwear needs. As the exclusive provider of Greg Norman®, POLO® Ralph Lauren®, Xtreme Visibility™, Redwood Classics™, and Lane Seven Apparel, Vantage has been the industry’s top-awarded decorator for 30 consecutive years. Since joining forces with Lynka in 2021 to expand our European presence, we have continued to grow our global reach while earning recognition as an ASI Top 40 Supplier and a PPAI Gold Pyramid Top 100 Supplier (#12 in 2025). With more than four decades of experience and multiple “Best Places to Work” honors, Vantage has been the leading B2B innovator in the promotional apparel industry since 1977, delivering exceptional service and innovative solutions to customers worldwide.\nROLE HIGHLIGHTS\nThe Customer Service Representative serves as a primary point of contact for customers, Sales Representatives, and internal teams, providing professional support and managing inquiries and orders throughout the order lifecycle from entry through delivery. This role ensures order accuracy, timely processing and fulfillment, proactive resolution of potential issues and customer concerns, and a positive customer experience. The representative maintains strong knowledge of the Company’s products, services, processes, and systems to effectively support customers, Sales Representatives, and internal teams.\nEssential Duties and Responsibilities include the following. Other duties may be assigned.\nManage the full order lifecycle, including order review, entry, maintenance, and monitoring to ensure accuracy and timely fulfillment.\nReview orders in Impress, proofs, and supporting documentation for accuracy, resolve discrepancies, and obtain required approvals before production in accordance with Standard Operating Procedures (SOPs).\nProvide timely and professional support to customers, Sales Representatives, and key accounts, including inquiries, order status, issue resolution, and follow-up.\nMonitor orders through production and shipment, proactively addressing delays and partnering with internal teams to support on-time delivery and customer satisfaction.\nCoordinate customer-supplied goods, order uploads, returns, repairs, credits, payments, and related activities with appropriate departments.\nManage account-specific requirements, including licensing, royalties, commissions, UPCs, barcodes, hang tags, customer portals, and other specialized program requirements.\nPartner with the Webstore team and cross-functional departments to support new customer programs, onboarding, and order processes.\nCoordinate customer account setup, logo mockups, colorways, and required order or program documentation.\nServe as a knowledgeable resource on Vantage products, decoration methods, systems, processes, and customer-specific requirements.\nFollow established SOPs, company policies, and customer requirements while identifying opportunities to improve efficiency, quality, and customer experience.\nPerform other duties and responsibilities as assigned by the Customer Service Leadership Team.\nRequirements\nIdeal Candidate Profile\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nProven customer service experience with a strong commitment to quality service and customer satisfaction.\nExhibit strong organizational skills and attention to detail.\nAbility to effectively prioritize and manage multiple orders, projects, and competing deadlines.\nStrong follow-up and active listening skills with a proactive and responsive approach to customer needs.\nStrong problem-solving skills with the ability to identify issues, evaluate solutions, and take appropriate action.\nAbility to work independently while collaborating effectively with individuals at all levels of the organization.\nExhibit outstanding written and verbal communication skills, ensuring clear and effective interaction with clients and team members.\nEDUCATION AND/OR EXPERIENCE COMPUTER SKILLS\nHigh school diploma, with a college degree preferred.\nHave knowledge of consumer journey mapping to ensure best-in-class experiences.\nDemonstrated high proficiency with Microsoft Office Suite, including word, Excel, Outlook and PowerPoint. \nAt Vantage Apparel we are committed to equal employment opportunities regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.","description_format":"text","description_chars":5052,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Apparel & Fashion Brands","Workwear & Uniforms"],"lifecycle":[{"event":"open","at":"2026-10-07T01:46:27Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:8","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/vantage-apparel-customer-service-representative","json_url":"https://alion.io/job/vantage-apparel-customer-service-representative.json","meta":{"generated_at":"2026-10-13T23:47:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36260,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1727647},"rest":"https://alion.io/mcp/rest/get_company?id=1727647"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvantage-apparel-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvantage-apparel-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvantage-apparel-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vantage-apparel-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvantage-apparel-customer-service-representative"}]}