{"id":2010021,"url":"https://alion.io/job/vantage-customer-success-manager-2","title":"Customer Success Manager","company":{"id":12563,"name":"Vantage","domain":"vantage.sh","url":"https://alion.io/company/vantage-sh","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":110000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"FinOps","optional":false},{"name":"GCP","optional":false}],"status":"live","first_seen_at":"2026-08-29T00:15:11Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-24T14:38:04Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"Join Vantage, a rapidly growing company in the B2B tech and SaaS industry. As a Customer Success Manager, you will be the main point of contact for customers after they subscribe to Vantage. You will lead onboarding, conduct training sessions, solicit product feedback, present business reviews, and advocate for the customer within the company. This role requires a technical background and a passion for helping customers maximize the benefits of the Vantage solution.\nMissions\nLead customers through onboarding, conduct training sessions, solicit ongoing product feedback, and present business reviews.\nOwn and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.\nBecome a trusted advisor to Vantage customers, ensuring they maximize the benefit of the Vantage solution and advocate on their behalf within the organization.\nProfil recherché\n - A kind person- 3+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS\n- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals\n- You have a bias for action and believe in continuous development, ambiguity is in your comfort zone\n- Ability to efficiently manage a wide portfolio from SMB up to Commercial accounts\n- Previous experience with FinOps Cloud Cost Management solutions\n- Strong emotional intelligence and the ability to empathize with customers\n- Monitoring and observability expertise\n- Relevant Data Visualization / financial product experience\n- Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)","description_format":"text","description_chars":1763,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Cost & Multi-Cloud Management"],"lifecycle":[{"event":"open","at":"2026-10-07T13:01:03Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.554,"p_room":0.35,"age_days":56,"expected_fill_days":22,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/vantage-customer-success-manager-2","json_url":"https://alion.io/job/vantage-customer-success-manager-2.json","meta":{"generated_at":"2026-10-24T17:26:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12563},"rest":"https://alion.io/mcp/rest/get_company?id=12563"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvantage-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvantage-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvantage-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vantage-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvantage-customer-success-manager-2"}]}