{"id":2919880,"url":"https://alion.io/job/vantage-data-centers-lead-data-center-technician-apac","title":"Lead/ Data Center Technician, APAC","company":{"id":8762,"name":"Vantage Data Centers","domain":"vantagedc.com","url":"https://alion.io/company/vantagedc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":26,"ghost_share":0,"stale_share":0.731,"repost_share":0.038,"time_to_fill_p50_days":30,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":140000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1639},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T11:42:16Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T01:21:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Vantage\nVantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.\nSite Operations Department\nThe Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers. The team is staffed 24 x 7 onsite with Critical Facilities Engineers (CFEs) who are responsible for the overall health of all critical infrastructure systems, and Data Center Technicians (DCTs) who provide support in hardware and software of server and network equipment for our customers. This team is the face of Vantage to our customers and the guaranty of business continuity and excellence of Operations of our campus as well as the performance of our customer installations. Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure.\nPosition Description\nThe Lead/Data Center Technician (Lead/DCT) provides customer-facing technical and operational support, coordinate service delivery and help maintain business continuity and operational excellence across the data center portfolio.\nThe Lead/DCT leads and coordinates centralized DCT activities across north APAC sites and, where assigned, supports wider APAC requirements. This position focuses on consistent multi-site service delivery, cross-functional coordination, access and tour support, audit readiness, documentation, reporting and team capability development. Tasks include, but are not limited to, service request management (aka Access Requests) via our ticketing system, change management, incident management. Lead/DCT also supports the Sr. Manager, Site Operations with customer communications, service enhancement, report and procedure writing, operation training and development.\nEssential Job Functions\nWork under limited supervision, both independently and within a team environment\nManage multiple one-time and/or ongoing projects\nEngaging with customers and providing them with world class customer service\nUse discretion and judgment in organizing workflow and adapting as priorities are modified due to a changing environment\nContact with external 3rd party contractors and vendors\nWork with limited supervision, both independently and within a team environment, while managing multiple concurrent and ongoing assignments.\nCoordinate global and regional requirements, meetings, training activities and EHS support relevant to site operations.\nEngage with customers and internal stakeholders to provide responsive, professional and consistent service.\nMaintain frequent and effective coordination with site teams, cross-functional departments, vendors.\nRespond to operational, safety and emergency situations in accordance with approved policies, procedures and escalation requirements.\nWork with internal teams to collect, organize and submit evidence to auditors in support of annual audit events and other regulatory assessments\nDuties\nEffective customer communications to ensure requirements are understood and cascade to relevant parties.\nWriting procedures which related to site operation, training, etc.\nTo provide professional guidance to customers, management and the team in a prompt, courteous and professional manner\nCarry out audits and inspections of customer environments suggesting remedial works in line with best practice.\nSupporting Vantage’s clients through delivery of exceptional customer service\nCoordinate and support access ticket processing, including vendor access requests, and ensure records are accurate and complete.\nSupport assigned activities for other APAC sites when directed, including preparation, coordination, reporting and follow-up.\nIdentify opportunities to develop processes to meet business requirements\nDelivery/ support of operation report, management report and customer report\nPromote document control, record completeness and adherence to established policies, procedures and guidelines.\nPerforms other job responsibilities as assigned\nundefined\nJob Requirements\nHigher Diploma or above in Computer Science, Electrical Engineering, Mechanical Engineering, or a related discipline\n2-years working experience or above in Data Center related field is preferred\nundefined\nKnowledge of commonly used concepts, practices, and procedures related to the communications systems, ticketing systems that are needed to run data centres\nMay be required to complete formal training in an area of specialty\nSkills in Microsoft Office applications (Word, Excel, PowerPoint, Project) and other office applications\nCandidates must possess reliable transportation for reporting to work for shifts, or emergencies\nTravel is expected to be less than 10%, occasionally for external audit purposes\nPotential employees must complete a background check successfully\nWe operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.\nThroughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.\nDon't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.\nVantage is an Equal Opportunity Employer.\nVantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.","description_format":"text","description_chars":6363,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"region"},{"name":"India","iso":"IN","kind":"region"},{"name":"Japan","iso":"JP","kind":"region"},{"name":"Australia","iso":"AU","kind":"region"},{"name":"Indonesia","iso":"ID","kind":"region"},{"name":"Malaysia","iso":"MY","kind":"region"},{"name":"New Zealand","iso":"NZ","kind":"region"},{"name":"Pakistan","iso":"PK","kind":"region"},{"name":"Philippines","iso":"PH","kind":"region"},{"name":"South Korea","iso":"KR","kind":"region"},{"name":"Taiwan","iso":"TW","kind":"region"},{"name":"Thailand","iso":"TH","kind":"region"},{"name":"Vietnam","iso":"VN","kind":"region"},{"name":"American Samoa","iso":"AS","kind":"region"},{"name":"Bangladesh","iso":"BD","kind":"region"},{"name":"Bhutan","iso":"BT","kind":"region"},{"name":"Brunei Darussalam","iso":"BN","kind":"region"},{"name":"Cambodia","iso":"KH","kind":"region"},{"name":"Cook Islands","iso":"CK","kind":"region"},{"name":"East Timor","iso":"TL","kind":"region"},{"name":"Fiji","iso":"FJ","kind":"region"},{"name":"French Polynesia","iso":"PF","kind":"region"},{"name":"Guam","iso":"GU","kind":"region"},{"name":"Kiribati","iso":"KI","kind":"region"},{"name":"Laos","iso":"LA","kind":"region"},{"name":"Maldives","iso":"MV","kind":"region"},{"name":"Marshall Islands","iso":"MH","kind":"region"},{"name":"Micronesia","iso":"FM","kind":"region"},{"name":"Mongolia","iso":"MN","kind":"region"},{"name":"Nauru","iso":"NR","kind":"region"},{"name":"Nepal","iso":"NP","kind":"region"},{"name":"New Caledonia","iso":"NC","kind":"region"},{"name":"Niue","iso":"NU","kind":"region"},{"name":"Norfolk Island","iso":"NF","kind":"region"},{"name":"Northern Mariana Islands","iso":"MP","kind":"region"},{"name":"Palau","iso":"PW","kind":"region"},{"name":"Papua New Guinea","iso":"PG","kind":"region"},{"name":"Pitcairn Islands","iso":"PN","kind":"region"},{"name":"Samoa","iso":"WS","kind":"region"},{"name":"Solomon Islands","iso":"SB","kind":"region"},{"name":"Sri Lanka","iso":"LK","kind":"region"},{"name":"Tokelau","iso":"TK","kind":"region"},{"name":"Tonga","iso":"TO","kind":"region"},{"name":"Tuvalu","iso":"TV","kind":"region"},{"name":"Vanuatu","iso":"VU","kind":"region"},{"name":"Wallis and Futuna","iso":"WF","kind":"region"},{"name":"Hong Kong","iso":"HK","kind":"region"},{"name":"Singapore","iso":"SG","kind":"region"},{"name":"Macau","iso":"MO","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation"],"lifecycle":[{"event":"open","at":"2026-10-20T11:42:16Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/vantage-data-centers-lead-data-center-technician-apac","json_url":"https://alion.io/job/vantage-data-centers-lead-data-center-technician-apac.json","meta":{"generated_at":"2026-10-22T11:40:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9743,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8762},"rest":"https://alion.io/mcp/rest/get_company?id=8762"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvantage-data-centers-lead-data-center-technician-apac"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvantage-data-centers-lead-data-center-technician-apac"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvantage-data-centers-lead-data-center-technician-apac"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vantage-data-centers-lead-data-center-technician-apac\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvantage-data-centers-lead-data-center-technician-apac"}]}