{"id":1546897,"url":"https://alion.io/job/vantage-mobility-customer-experience-representative","title":"Customer Experience Representative","company":{"id":2025259,"name":"Vantage Mobility","domain":"vantagemobility.com","url":"https://alion.io/company/vantagemobility","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-07-31T04:47:23Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-12T15:09:16Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Description\nPosition Summary\nThe Customer Experience Representative serves as the primary point of contact for Vantage Mobility customers, delivering exceptional customer experience that reflects our mission of improving lives through mobility solutions. This role partners with customers, dealers, and internal teams to resolve inquiries, coordinate service needs, and ensure every customer interaction is handled with professionalism, empathy, and efficiency.\nThe ideal candidate is a proactive communicator, skilled problem-solver, and customer-focused professional who thrives in a fast-paced environment and is committed to creating positive outcomes for every customer.\nRequirements\nKey Responsibilities:\nServe as the primary liaison between customers, dealers, and internal departments to ensure timely and effective resolution of inquiries and service requests. \nRespond promptly and professionally to customer phone calls, emails, and online inquiries. \nAccurately document customer interactions, service requests, and case updates within the CRM system. \nCoordinate with Sales, Technical Support, Logistics, Production, and other departments to resolve customer concerns efficiently. \nProactively monitor open cases and follow up with customers to ensure timely resolution and overall satisfaction. \nEducate customers and dealers on product features, maintenance requirements, warranty coverage, and available service programs. \nEscalate complex customer concerns to management or technical specialists when appropriate. \nIdentify recurring customer issues and recommend process improvements to enhance the overall customer experience. \nMaintain a high level of professionalism while building trust and long-term relationships with customers and dealer partners. \nEducation:\nHigh school diploma or GED required; some college coursework or degree preferred. \nExperience:\n2+ years of experience in customer service, call center, or technical support role (automotive or manufacturing industry experience a plus). \nPrior experience using CRM systems such as Salesforce, Zendesk, or similar platforms preferred. \nSkills & Abilities:\nExcellent verbal and written communication skills. \nStrong customer service, conflict resolution, and problem-solving abilities. \nExceptional organizational skills with strong attention to detail. \nAbility to manage multiple priorities in a fast-paced environment. \nProficient with Microsoft Office Suite and web-based software applications. \nSelf-motivated with the ability to work independently and collaboratively. \nPositive attitude with a customer-first mindset. \nCore Competencies:\nCustomer Focus - Consistently delivers outstanding service and exceeds customer expectations. \nEmpathy - Demonstrates patience, compassion, and understanding during every interaction. \nAccountability - Takes ownership of customer concerns and follows through to resolution. \nCommunication - Clearly and professionally communicates information across all levels. \nCollaboration - Works effectively with cross-functional teams to achieve the best customer outcomes. \nAdaptability - Adjusts quickly to changing priorities while maintaining service excellence. \nContinuous Improvement - Identifies opportunities to improve processes, efficiency, and the overall customer experience. \nClosing Statement:\nThis summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.\nVantage Mobility is an equal opportunity employer (m/f/d/v). We?recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.\nVantage Mobility is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process, including completion of the application, because of a disability, please call (602) 304-3288 to let us know the nature of your request.\nSalary Description\n$22 hourly","description_format":"text","description_chars":4160,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Mobility & Assistive Devices"],"lifecycle":[{"event":"open","at":"2026-09-30T22:27:41Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 2","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":2,"median_offered_wage_usd":102500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.415,"p_room":0.28,"age_days":73,"expected_fill_days":29,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/vantage-mobility-customer-experience-representative","json_url":"https://alion.io/job/vantage-mobility-customer-experience-representative.json","meta":{"generated_at":"2026-10-12T16:31:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2025259},"rest":"https://alion.io/mcp/rest/get_company?id=2025259"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvantage-mobility-customer-experience-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvantage-mobility-customer-experience-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvantage-mobility-customer-experience-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vantage-mobility-customer-experience-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvantage-mobility-customer-experience-representative"}]}