{"id":2010026,"url":"https://alion.io/job/vantage-senior-customer-success-manager-2","title":"Senior Customer Success Manager","company":{"id":12563,"name":"Vantage","domain":"vantage.sh","url":"https://alion.io/company/vantage-sh","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":140000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"FinOps","optional":false},{"name":"GCP","optional":false}],"status":"live","first_seen_at":"2026-08-02T00:15:55Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-27T08:34:27Z","board_verified":true,"closed_at":null,"days_open":86,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":86},"description":"Join Vantage, a rapidly growing company in the FinOps Cloud Cost Management space. As a Senior Customer Success Manager, you will be the main point of contact for customers after they subscribe to Vantage. You will lead onboarding, conduct training sessions, solicit product feedback, present business reviews, and advocate for the customer within the company. This role requires a technical background and experience in customer success or technical account management. Benefits include flexible PTO, meaningful equity, and remote work options.\nMissions\nLead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks.\nServe as the main point of contact for customers after they’ve subscribed to Vantage, conducting training sessions and soliciting ongoing product feedback.\nAdvocate on behalf of customers within the Vantage organization, driving timely resolution to support issues and feature enhancement requests.\nProfil recherché\n - If you enjoy infrastructure and working with companies to learn about their infrastructure in an effort to help them save money, this could be an ideal job for you- Previous experience with FinOps Cloud Cost Management solutions\n- A kind person\n- Ability to efficiently manage a wide portfolio of accounts from SMB up to large enterprise accounts\n- Strong emotional intelligence and the ability to empathize with customers\n- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals\n- 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS\n- You have a bias for action and believe in continuous development, ambiguity is in your comfort zone\n- Monitoring and observability expertise\n- One or more of the following certifications: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, FinOps Certified Engineer\n- One or more of the following certifications: AWS Cloud Practitioner (Foundation), Microsoft Certified (Azure Fundamentals), Google Cloud Digital Leader\n- Experience building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)\n- Relevant Data Visualization / financial product 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