{"id":3026048,"url":"https://alion.io/job/vanteo-exchange-program-support-manager","title":"Exchange Program Support Manager","company":{"id":1909586,"name":"Vanteo","domain":"vanteo.com","url":"https://alion.io/company/vanteo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Georgia"],"countries":["GE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":87000,"max_usd":177000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2604},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-21T19:07:19Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T14:59:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About HRC International\nFounded in 1995, HRC International is the global leader in international hospitality training, recruitment, and career development. With offices across the USA, Europe, Africa, Latin America, and Asia, we create life changing career opportunities for hospitality professionals worldwide.\nOur Mission\nWe connect the best possible employers with the best possible people by building long term relationships and never putting profits before people.\nOur Culture\nWe are optimistic, energetic, people driven, and internationally minded. We believe in ownership, accountability, collaboration, and continuous development while keeping things human and fun.\nPosition Summary\nThe Exchange Program Support Manager serves as the Responsible Officer (RO) for HRC International's U.S. Department of State-designated J-1 Exchange Visitor Programs, including the Intern, Trainee, and Teacher categories. This position provides leadership for program operations, participant support, regulatory compliance, and team performance while ensuring the successful administration of exchange programs that meet sponsor obligations and organizational objectives.\nThe Exchange Program Support Manager oversees a team of program professionals responsible for participant intake, vetting, onboarding, monitoring, compliance, and ongoing support services. As the Responsible Officer, the position serves as the organization's primary authority on exchange visitor regulations, ensuring compliance with federal requirements while promoting operational excellence, participant satisfaction, and program quality.\nThis role works collaboratively across departments, to provide compliance leadership, support business initiatives, deliver organization-wide training, and ensure regulatory requirements are integrated into all aspects of the exchange visitor experience.\nEssential Duties and Responsibilities\nResponsible Officer (RO) Oversight & Regulatory Compliance\nServe as the designated Responsible Officer (RO) for HRC International's J-1 Exchange Visitor Programs.\nMaintain authority and responsibility for compliance with all Department of State regulations, sponsor obligations, policies, and guidance.\nOversee the administration and integrity of participant records within SEVIS and related case management systems.\nEnsure compliance with participant eligibility requirements, placement standards, monitoring requirements, and sponsor responsibilities.\nProvide guidance and decision-making on complex compliance matters, participant issues, and program exceptions.\nLead regulatory audits, site visits, annual reporting, and Department of State reviews.\nDevelop, implement, and maintain policies, procedures, and internal controls that support regulatory compliance and operational effectiveness.\nMonitor regulatory developments and ensure timely implementation of new requirements across programs and departments.\nIdentify compliance risks and implement corrective actions to maintain program integrity and mitigate organizational risk.\nTeam Leadership & Staff Development\nLead, supervise, and develop a team of program professionals supporting Intern, Trainee, and Teacher programs.\nEstablish performance expectations, priorities, and service standards that align with organizational goals.\nConduct regular coaching, mentoring, and performance management activities to support staff growth and accountability.\nEnsure staff possess the knowledge and skills necessary to administer programs accurately and compliantly.\nOversee workload distribution and resource planning to ensure efficient program operations.\nFoster a culture of compliance, collaboration, customer service, and continuous improvement.\nSupport employee engagement and professional development initiatives.\nProgram Intake, Vetting & Operational Management\nDirect day-to-day program operations related to participant intake, application review, and case management.\nOversee vetting processes for participants, host organizations, schools, and placement sites to ensure compliance with program regulations and sponsor standards.\nReview and approve complex cases, eligibility determinations, and host placement arrangements.\nEnsure timely processing of participant applications and supporting documentation.\nMonitor operational performance and service metrics to ensure efficient and accurate program administration.\nEstablish quality control measures that promote consistency and accuracy throughout the participant lifecycle.\nSupport implementation of process improvements that enhance operational effectiveness and participant experiences.\nParticipant Support & Program Administration\nOversee support services for exchange visitors throughout the program lifecycle, from application through program completion.\nEnsure participants receive required orientations, resources, and ongoing program support.\nServe as an escalation point for participant concerns, emergencies, incident management, and complex case issues.\nMonitor participant welfare and program experiences to ensure compliance with sponsor obligations.\nCollaborate with host organizations, schools, and stakeholders to resolve issues and support successful program outcomes.\nEnsure timely communication and resolution of participant, host, and stakeholder inquiries.\nSupport crisis management and emergency response activities involving exchange visitors.\nCross-Functional Compliance Partnership\nPartner closely with internal departmental teams to ensure compliance considerations are incorporated into business processes and program delivery.\nProvide expert guidance on regulatory requirements, participant eligibility, placement standards, sponsorship obligations, and risk mitigation strategies.\nConsult with teams regarding prospective partnerships, host organizations, schools, and program opportunities to evaluate compliance considerations and operational feasibility.\nCollaborate with teams to address participant concerns, compliance escalations, incident reporting, and corrective action requirements.\nServe as a trusted advisor to departmental leaders on regulatory implications related to program growth, operational changes, and strategic initiatives.\nSupport organizational decision-making by assessing compliance risks and recommending appropriate solutions.\nCompliance Training & Organizational Education\nLead the development and delivery of compliance training programs for employees across multiple departments.\nFacilitate onboarding and ongoing training related to J-1 Exchange Visitor Program regulations, sponsor responsibilities, and organizational policies.\nPartner with department leaders to ensure staff maintain a strong understanding of compliance requirements affecting their roles.\nDevelop compliance resources, training materials, job aids, and standard operating procedures.\nCommunicate regulatory updates and policy changes across the organization and ensure consistent implementation.\nLead cross-functional workshops and training sessions focused on regulatory compliance, participant protection, risk management, and operational best practices.\nPromote a culture of accountability, compliance awareness, and participant-centered service throughout the organization.\nReporting, Analytics & Program Performance\nDevelop and maintain programmatic reporting to support operational and strategic decision-making.\nMonitor and analyze key performance indicators related to participant volume, processing timelines, compliance outcomes, team productivity, and participant satisfaction.\nPrepare reports and presentations for leadership regarding program performance, risks, trends, and opportunities.\nEnsure accurate and timely submission of required internal and external reports.\nUtilize data analysis to identify opportunities for operational improvements and enhanced participant experiences.\nSupport organizational planning through forecasting, trend analysis, and performance evaluation.\nContinuous Improvement & Strategic Initiatives\nLead initiatives that improve operational efficiency, participant support, and program quality.\nEvaluate existing workflows and recommend enhancements to systems, processes, and service delivery models.\nSupport implementation of technology solutions and automation initiatives that increase efficiency and reduce risk.\nContribute to strategic planning and program development efforts.\nEnsure operational practices align with organizational goals, sponsor obligations, and Department of State requirements.\nDrive continuous improvement efforts that support organizational growth, compliance excellence, and stakeholder satisfaction.\nRequired Qualifications\nBachelor's degree in International Affairs, Education, Business Administration, Public Administration, Human Resources, or a related field.\nMinimum of 7 years of experience administering exchange visitor programs or other highly regulated programs.\nMinimum of 3 years of leadership experience managing teams and operational functions.\nExperience serving as a Responsible Officer (RO), Alternate Responsible Officer (ARO), or equivalent compliance leadership role.\nExtensive knowledge of Department of State J-1 Exchange Visitor Program regulations, sponsor obligations, and compliance requirements.\nExperience with SEVIS administration and participant record management.\nDemonstrated success leading operational teams and managing complex program activities.\nStrong analytical, organizational, and problem-solving skills.\nExcellent written, verbal, and interpersonal communication skills.\nPreferred Qualifications\nMaster's degree in a related field.\nExperience overseeing multiple J-1 program categories.\nExperience leading regulatory audits, site visits, or compliance reviews.\nExperience with process improvement, project management, and operational excellence initiatives.\nExperience collaborating with educational institutions, employers, and international partners.\n\nPhysical Requirements:\nProlonged periods of sitting at a desk and working on a computer.\nEEO Statement\nThe company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.\nPlease note that this job description is not designed to cover all activities, duties, or responsibilities. 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