{"id":3618107,"url":"https://alion.io/job/vantive-product-manager-therapy-services-operations","title":"Product Manager, Therapy Services Operations","company":{"id":5404,"name":"Vantive","domain":"vantive.com","url":"https://alion.io/company/vantive","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":108000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Scrum","optional":false}],"status":"closed","first_seen_at":"2026-11-02T17:19:34Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T03:42:41Z","board_verified":false,"closed_at":"2026-11-03T03:42:41Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients- that is what Vantive aspires to deliver.\nWe believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.\nAs part of the global Digital Enterprise team, this role will support in execution of strategic initiatives that support the innovation, launch, and global scale-up of digital-enabled Success Services. This role is responsible for project management, operational planning, cross-functional coordination, and implementation activities that enable successful deployment and long-term sustainability of service offerings.\nWorking closely with Product Management, Commercial, Operations, Medical, Legal, Regulatory, Quality, and Technology teams, the Manager helps translate strategic priorities into executable plans, ensures launch readiness, and supports the development of scalable operating models. This role also plays a key role in establishing and managing processes that support the transition of services from innovation and launch into steady-state operations.\nKey Responsibilities\nSuccess Services Project Management\nManage cross-functional programs that support Success Services innovation, pilot execution, launch preparation, and scale-up activities.\nDevelop and maintain detailed project plans, timelines, risk registers, issue logs, and stakeholder communications.\nCoordinate activities across global and regional teams to ensure alignment and timely execution of program milestones.\nSupport governance processes, leadership reviews, and decision-making forums through preparation of program updates and recommendations.\nTrack progress against objectives and escalate risks, dependencies, and resource constraints as needed.\nGlobal Launch & Scale-Up Enablement\nSupport operational readiness planning for new service launches and market expansions.\nCoordinate the development of launch playbooks, implementation frameworks, training materials, operational procedures, and support documentation in partnership with service teams and customer success.\nPartner with regional stakeholders to facilitate service deployment and adoption while maintaining alignment with global standards.\nMonitor launch performance and gather feedback to identify opportunities for process improvement and optimization.\nHelp standardize operational workflows and best practices to enable scalable service delivery.\nSustaining Product & Service Operations\nDevelop and maintain processes supporting service lifecycle management, enhancements, governance, issue resolution, and operational support.\nCoordinate transition activities from development and launch teams into ongoing operational ownership.\nSupport prioritization and management of post-launch enhancements and continuous improvement initiatives.\nFacilitate cross-functional collaboration to ensure operational, technical, and business requirements are appropriately addressed.\nOperational Excellence & Performance Management\nDevelop and maintain dashboards, KPIs, and reporting mechanisms to monitor service performance, adoption, operational effectiveness, and customer outcomes.\nAnalyze program and operational data to identify trends, risks, and improvement opportunities.\nSupport business case development, impact assessments, and value measurement activities.\nDrive continuous improvement efforts that enhance scalability, efficiency, and customer experience.\nCross-Functional Leadership\nBuild strong working relationships across Product, Commercial, Operations, Technology, Legal, Medical, and Quality teams.\nFacilitate cross-functional meetings, working sessions, and stakeholder communications.\nPromote operational discipline, transparency, and execution excellence across initiatives.\nWhat Success Looks Like\nInnovation initiatives are executed effectively and transitioned successfully into launch planning.\nGlobal service launches occur with clear operational readiness and stakeholder alignment.\nScalable processes, documentation, and governance models are established and maintained.\nServices transition smoothly into sustaining operations with clear accountability and support structures.\nProgram milestones, timelines, and business objectives are achieved through strong cross-functional coordination.\nQualifications\nBachelor's degree in Business, Engineering, Healthcare Administration, Information Systems, or related field.\n5+ years of experience in project management, product operations, digital health, service operations, or related functions.\nDemonstrated experience leading complex cross-functional programs in a global environment.\nExperience launching and scaling products, services, or customer success programs.\nStrong understanding of operational processes, governance, and organizational design.\nExcellent stakeholder management, communication, and influencing skills.\nStrong analytical, problem-solving, and project management capabilities.\nPreferred\nExperience in healthcare, medical devices, digital health, or connected care solutions.\nExperience developing operating models and sustaining product organizations.\nKnowledge of Agile, Product Management, and Change Management methodologies.\nPMP, PgMP, Agile, Scrum, or equivalent certification preferred.\nExperience working with globally distributed teams and regional markets.\nSuccess Measures\nSuccessful delivery of Success Services innovation initiatives on time and within scope.\nEffective launch and scale-up of global service offerings.\nEstablishment of a sustainable operating model and sustaining product organization.\nImproved service adoption, operational efficiency, and customer outcomes.\nAchievement of defined business case and performance objectives.\nHigh stakeholder satisfaction and cross-functional alignment.\nLocation: Deerfield / Hybrid or Remote\nTravel: 5-10% as required to support global initiatives and stakeholder engagement.\nWe understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $108,000.00 - 135,000.00annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.\nUS Benefits at Vantive\nThis is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan (“Aon PEP”), Vantive’s 401(k) retirement savings plan, to help you prepare for your future. The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently. The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals.\nWe also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Vantive’s US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Vantive\nEqual Employment Opportunity\nVantive is an equal opportunity employer. Vantive evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.\nKnow Your Rights: Workplace Discrimination is Illegal\nReasonable Accommodation\nVantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link\nRecruitment Fraud Notice\nVantive has discovered incidents of employment scams, where fraudulent parties pose as Vantive employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.","description_format":"text","description_chars":9987,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dialysis & Kidney Care","Infusion & Drug Delivery Devices"],"lifecycle":[{"event":"open","at":"2026-11-02T17:19:34Z"},{"event":"close","at":"2026-11-03T03:42:41Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":135000,"is_top_pay":false},"html_url":"https://alion.io/job/vantive-product-manager-therapy-services-operations","json_url":"https://alion.io/job/vantive-product-manager-therapy-services-operations.json","meta":{"generated_at":"2026-11-09T08:07:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6132,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5404},"rest":"https://alion.io/mcp/rest/get_company?id=5404"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fvantive-product-manager-therapy-services-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fvantive-product-manager-therapy-services-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fvantive-product-manager-therapy-services-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/vantive-product-manager-therapy-services-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fvantive-product-manager-therapy-services-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3618107}},{"tool":"search_jobs","arguments":{"company":"vantive.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3618107},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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